Customer Service Training For Healthcare Professionals Spanish Edition
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| Author | : Insight Consulting International Group |
| Publisher | : Insight Consulting International |
| Total Pages | : 114 |
| Release | : 2018-12-10 |
| Genre | : |
| ISBN | : 9780964659483 |
Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.
| Author | : Reba Haley |
| Publisher | : |
| Total Pages | : 178 |
| Release | : 2018-12 |
| Genre | : |
| ISBN | : 9780964659476 |
Customer Service Training for Healthcare Professionals Instructor Manual is a resource for instructors using the paperback Customer Service Training for Healthcare Professionals. The instruction manual is written in English and Spanish for students, interns, and employees that are entering the healthcare workforce. The program based learning provides independent learning, encourages brainstorming and team building approaches. The learning approach is based on adults and is student-centered that is interactive, relevant, and practical in the healthcare industry. Customer Service Training for Healthcare Professionals Instructor Manual is written for healthcare educators, teachers and vocational and, medical instructors that teach students and interns or provide in-service training to employees that work with patients in hospitals, clinics, medical centers, or long-term care facilities. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs.Employers in the healthcare field are looking for people with good interpersonal skills that can practice excellent customer service. Healthcare is a business and employers want people to provide the best care to their patients. Often time's healthcare professionals overlook patients as customers; however, patients differ from other customers, in that they don't want to be ill or, a customer. The physician's office or hospital experience can be scary and confusing for patients. Therefore, students and interns and employees as healthcare professionals will learn how to be culturally aware, how to improve customer service, how to demonstrate professional workplace behaviors, achieve patient satisfaction, display empathy and provide quality patient care.
| Author | : Touri Language Learning |
| Publisher | : Touri Language Learning |
| Total Pages | : 336 |
| Release | : 2019-06-04 |
| Genre | : Foreign Language Study |
| ISBN | : 1720291721 |
Do you know what studies have shown to improve the outcome of patient care? To deliver quality care in the patient's language! The Spanish-speaking population growing rapidly and the number of people who need your help is only going to increase. Providing world-class medical care is challenging enough without the language barrier, not to mention all the stress involved in emergency situations. We understand you - There's no worse feeling than embarrassing yourself every time someone asks you to explain in Spanish different symptoms, diagnoses or tests and you have no clue how to say it. And in some cases this communication barrier could be the difference between life or death. ‘How do I get out of this situation?’, You may ask yourself, but have yet to find a straight-forward answer. Until now. Learn Medical Spanish in 100 Days is jam packed with medical terminology to get you communicating with patients fast! Inside you'll discover a series of common real world Spanish and English dialogues so you're prepared for nearly any situation. Additionally, each day consists of 10 new words and phrases to help you tear down the language barrier and provide top-notch care to your Spanish-speaking patients. Just imagine how effortless speaking Spanish will be for you after reading this book. Your confidence and ability to effectively communicate with native Spanish-speakers will dramatically improve. Why Learn Medical Spanish? Here Is A Preview Of What You'll Learn... -Expand your medical Spanish vocabulary -Be able to gather important information from patients and facilitate patient orientation -Convey health information to patients -Inform and instruct about procedures -Make a connection with patients and families -Prepare the patient for treatment or discharge -Expand your basic understanding of the language -Much, much more! Building a strong foundation of vocabulary is critical to your improvement and reaching fluency. We guarantee you that this book is packed with vocabulary and phrases that you can start using today. Whether you're an EMT, nurse, doctor, dentist or even a medical assistant - this book is for you! Download your copy today! Check Out What Others Are Saying... Excellent book for someone in the health care field. I am a nurse who has to give patients instructions in Spanish everyday. This book comes in very handy for me. I love it. -Michelle Very helpful. It's great to have the pronunciation spelled out. -Jerry Even now as a senior citizen it seems I've been studying Spanish most of my life. This book is particularly helpful for medical "situations" such as "Where does it hurt?", "What is the intensity of the pain?" etc. -Richard A godsend for helping me refresh my Spanish. -Ollie What are you waiting for? Scroll back up and click the buy button to get your copy right now!
| Author | : Pilar Ortega |
| Publisher | : Elsevier Health Sciences |
| Total Pages | : 515 |
| Release | : 2015-07-06 |
| Genre | : Medical |
| ISBN | : 0323371140 |
Focusing on communication needs in real-world clinical situations, Dr. Pilar Ortega's updated edition of this practical text helps you address today's growing demand for Spanish-speaking physicians and healthcare workers. This pocket-sized resource provides basic Spanish skills, sample interview questions, relevant cultural information, and more, in addition to online videos of physician-patient interactions, interactive self-assessment tools, and clinical vignettes. You'll find exactly what you need to develop better physician-patient communication skills, increase your cultural competence, and make better clinical decisions in your practice. Understand the nuts and bolts of better communication through Spanish grammar, vocabulary, pronunciation, sample interview questions, and helpful interview techniques. Pocket size allows for quick reference in an easily accessible format. Improve your skills with new and expanded content including more practice exercises for self-assessment, information on cultural issues, grammar tips and practice, complex clinical scenarios, and how to best use interpreters in your practice. Stay up to date with new chapters on pediatric health; common procedures and informed consent; the physician's impression and plan; diabetes medication; travel history and special exposures; adult immunization history; exercise and adult health safety screening; and specialized physical examination. Gauge and hone your doctor-patient communication skills with interactive self-assessment tools and practice exercises. Watch video of real-time physician-patient exchanges (with English and Spanish subtitles), complete interactive practice exercises, and learn from clinical vignettes-all online at Student Consult. eBook version included! Access the entire book online or offline across all devices with the Student Consult eBook.
| Author | : Reba Haley Ph D |
| Publisher | : |
| Total Pages | : |
| Release | : 2015-06-15 |
| Genre | : |
| ISBN | : 9780964659445 |
Customer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare field and with or, take care of patients in a hospital, clinic, medical center and long term care facility. The central theme of the book is to help allied health students, interns and employees improve customer service skills, professional workplace behaviors and patient satisfaction. The book is unique and includes; group activities, self-assessments and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help professionals create positive patient experiences and customer satisfaction. Healthcare professionals learn to effectively communicate, greet patients, schedule appointments and work in health care teams. Healthcare professional develop identification systems to avoid medical errors and HIPPA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction. Good customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Therefore, to remain competitive healthcare facilities are seeking employees with superior customer service skills.
| Author | : Gene Flanery |
| Publisher | : |
| Total Pages | : |
| Release | : 2003 |
| Genre | : Spanish language |
| ISBN | : |
| Author | : Pilar Ortega |
| Publisher | : Elsevier Health Sciences |
| Total Pages | : 637 |
| Release | : 2021-07-10 |
| Genre | : Medical |
| ISBN | : 0323756492 |
Offering a practical, case-based approach, Spanish and the Medical Interview: Clinical Cases and Exam Review is a unique, immersive study and review resource for medical Spanish. It provides extensive training and review in two formats: the print book contains numerous cases spanning a wide variety of clinical settings, formatted as a patient would present for medical attention, while the audio cases provide multiple opportunities to hone your listening comprehension skills. Together, these learning components test your knowledge and skills in caring for Spanish-speaking patients and prepare you for case-based examinations that test clinical skills in Spanish. This first-of-its-kind title is ideal as a stand-alone resource or as a companion to Dr. Ortega’s Spanish and the Medical Interview: A Textbook for Clinically Relevant Medical Spanish. Helps you improve your interviewing skills, your understanding of patient responses, and your ability to explain a diagnosis and plan of care to Spanish-speaking patients, so you can provide a higher quality of patient care and safety in your practice. Covers multiple presentations of cases in main organ system areas, including musculoskeletal, cardiovascular, pulmonary, gastrointestinal, endocrine, genitourinary, neurologic, psychiatric, eye/ear/nose/throat, and pediatric, in multiple patient care settings such as urgent care, emergency department, outpatient clinic, and inpatient wards. · Focuses on topics that are particularly common in Hispanic/Latino patients and includes cultural health issues that may impact the patient's understanding of medical information, belief system, decision-making preferences, or access to care—all of which have a significant impact on your medical decision making and interviewing styles and effectiveness. Leads you through key information for each case, prompting you to use your medical Spanish clinical skills in a series of prompts and questions as the case unfolds. Assessment questions follow each case to test your comprehension. Provides more than two dozen audio cases to improve your listening comprehension of different nationalities and accents of Spanish-speaking patients. Provides real-world content from Drs. Pilar Ortega and Marco Alemán, who serve on the steering committee for the National Medical Spanish Taskforce that aims to standardize the educational approach to a national assessment examination for Medical Spanish. Expands your global skills set: in your home country, when caring for patients who speak Spanish, or when caring for patients in other countries through global medicine programs. Evolve Instructor site with an image and test bank is available to instructors through their Elsevier sales rep or via request at https://evolve.elsevier.com.
| Author | : American Heart Association |
| Publisher | : |
| Total Pages | : |
| Release | : 2020-10-21 |
| Genre | : CPR (First aid) |
| ISBN | : 9781616697693 |
Has companion: BLS basic life support provider manual.
| Author | : Tina M Kaufman |
| Publisher | : F.A. Davis |
| Total Pages | : 458 |
| Release | : 2010-01-25 |
| Genre | : Medical |
| ISBN | : 0803625030 |
Communicate more effectively with your Spanish-speaking patients! This pocket-sized guide translates A & P and other healthcare scenarios you encounter everyday into questions that require only “Yes” or “No” responses.
| Author | : Stephen Rollnick |
| Publisher | : Guilford Press |
| Total Pages | : 224 |
| Release | : 2012-03-07 |
| Genre | : Medical |
| ISBN | : 1462507085 |
Much of health care today involves helping patients manage conditions whose outcomes can be greatly influenced by lifestyle or behavior change. Written specifically for health care professionals, this concise book presents powerful tools to enhance communication with patients and guide them in making choices to improve their health, from weight loss, exercise, and smoking cessation, to medication adherence and safer sex practices. Engaging dialogues and vignettes bring to life the core skills of motivational interviewing (MI) and show how to incorporate this brief evidence-based approach into any health care setting. Appendices include MI training resources and publications on specific medical conditions. This book is in the Applications of Motivational Interviewing series, edited by Stephen Rollnick, William R. Miller, and Theresa B. Moyers.
