Customer Relationship Management Implementation In Iran Automobile Industry
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| Author | : Eid, Riyad |
| Publisher | : IGI Global |
| Total Pages | : 427 |
| Release | : 2013-03-31 |
| Genre | : Business & Economics |
| ISBN | : 1466636327 |
Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication highlights technologys involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organizational managers, executives, and professionals, as well as academics and students interested in this constantly changing field.
| Author | : Lee, In |
| Publisher | : IGI Global |
| Total Pages | : 2440 |
| Release | : 2016-03-31 |
| Genre | : Computers |
| ISBN | : 1466697881 |
The convenience of online shopping has driven consumers to turn to the internet to purchase everything from clothing to housewares and even groceries. The ubiquity of online retail stores and availability of hard-to-find products in the digital marketplace has been a catalyst for a heighted interest in research on the best methods, techniques, and strategies for remaining competitive in the era of e-commerce. The Encyclopedia of E-Commerce Development, Implementation, and Management is an authoritative reference source highlighting crucial topics relating to effective business models, managerial strategies, promotional initiatives, development methodologies, and end-user considerations in the online commerce sphere. Emphasizing emerging research on up-and-coming topics such as social commerce, the Internet of Things, online gaming, digital products, and mobile services, this multi-volume encyclopedia is an essential addition to the reference collection of both academic and corporate libraries and caters to the research needs of graduate-level students, researchers, IT developers, and business professionals. .
| Author | : Satria Bangsawan |
| Publisher | : Routledge |
| Total Pages | : 363 |
| Release | : 2020-07-23 |
| Genre | : Business & Economics |
| ISBN | : 1000192342 |
One of the main challenges faced by all entrepreneurs, is the need to growth. Growth is part of all organizations, it implies continuous growth of sales, purchases, number of employees, profit and thus the growth of the enterprise. Most innovations that are part of the organizations are derived from the internal organization. Industrial Revolution 4.0 provides both opportunities and challenges to all entrepreneurs to grow their business. The rapid development of technology and all digital aspects create opportunities of innovation in organizations. These proceedings provide details beyond what is possible to be included in an oral presentation and constitute a concise but timely medium for the dissemination of recent research results. It will be invaluable to professionals and academics in the field of business, entrepreneurship and economics to get an understanding of recent research developments.
| Author | : Vijay Nath |
| Publisher | : Springer |
| Total Pages | : 611 |
| Release | : 2018-08-01 |
| Genre | : Technology & Engineering |
| ISBN | : 9811307768 |
This book features selected papers presented at Third International Conference on Nanoelectronics, Circuits and Communication Systems (NCCS 2017). Covering topics such as MEMS and nanoelectronics, wireless communications, optical communication, instrumentation, signal processing, Internet of Things, image processing, bioengineering, green energy, hybrid vehicles, environmental science, weather forecasting, cloud computing, renewable energy, RFID, CMOS sensors, actuators, transducers, telemetry systems, embedded systems, and sensor network applications in mines, it is a valuable resource for young scholars, researchers, and academics.
| Author | : Tuğrul U. Daim |
| Publisher | : Springer Nature |
| Total Pages | : 123 |
| Release | : 2019-10-22 |
| Genre | : Social Science |
| ISBN | : 3030300668 |
Industry 4.0 has altered as well as disrupted the business model of organizations around the world. The adoption however, has been slow in the various industries as a clear roadmap for the integration of the same lacks in project planning. This brief fills this gap as it examines the development of a Value Roadmap for different industries using Industry 4.0 as an enabler. Using the automotive, healthcare and telecommunication industries as case studies, the authors create the value roadmap using five factors: market drivers, product features, technology features, enablers and resources. This framework integrates both technology and market knowledge to support strategy development, innovation and operational processes in organizations.
| Author | : Bernd Stauss |
| Publisher | : Springer |
| Total Pages | : 496 |
| Release | : 2019-01-31 |
| Genre | : Business & Economics |
| ISBN | : 3319987054 |
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
| Author | : Swayze, Susan |
| Publisher | : IGI Global |
| Total Pages | : 348 |
| Release | : 2018-06-01 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1522558306 |
Technological advancements have become an integral part of life, impacting the way we work, communicate, make decisions, learn, and play. As technology continually progresses, humans are being outpaced by its capabilities, and it is important for businesses, organizations, and individuals to understand how to optimize data and to implement new methods for more efficient knowledge discovery and information management and retrieval. Innovative Applications of Knowledge Discovery and Information Resources Management offers in-depth coverage on the pervasiveness of technological change with a collection of material on topics such as the impact of permeable work-life boundaries, burnout and turnover, big data usage, and computer-based learning. It proves a worthy source for academicians, practitioners, IT leaders, IT professionals, and advanced-level students interested in examining the ways in which technology is changing the world.
| Author | : Ifeyinwa Juliet Orji |
| Publisher | : CRC Press |
| Total Pages | : 329 |
| Release | : 2022-09-07 |
| Genre | : Business & Economics |
| ISBN | : 1000646866 |
Organizations need to stay competitive and transition from a linear make-use-dispose supply chain model to a sustainable one. This book covers techniques and basic principles, historical developments and recent issues facing the adoption of a circular supply chain model. The Circular Supply Chain: Basic Principles and Techniques presents the key principles and techniques for the effective integration of a circular economy into supply chains. It discusses sustainability, digitization and the application of blockchain to enhance operations within the realm of Industry 4.0. Principles to assist managers in effectively adopting circularity business models for sustainability improvements are provided, along with the historical background, so the reader can have a better understanding for implementation. Case studies and reading comprehension questions are also offered to help with the effective integration of a circular economy into supply chains. This book is written to assist students, practicing engineers and business professionals that work in the industrial and manufacturing sectors, supply chain management, and with advanced technologies associated with Industry 4.0, sustainability, blockchain and digitalization integration techniques of circular supply chains.
| Author | : Allam Hamdan |
| Publisher | : Springer Nature |
| Total Pages | : 1112 |
| Release | : |
| Genre | : |
| ISBN | : 3031621069 |
| Author | : Dr.Rakesh Naru |
| Publisher | : Notion Press |
| Total Pages | : 149 |
| Release | : 2024-04-26 |
| Genre | : Non-Classifiable |
| ISBN | : |
The research explores how the after-sales service process and quality impact customer retention in the luxury car industry, emphasizing the roles of trust and commitment. It investigates the relationship between customer care processes, customer relationship management (CRM), and customer retention, particularly in authorized car workshop.
