Customer Processes in Business-to-Business Service Transactions

Customer Processes in Business-to-Business Service Transactions
Author: Janine Frauendorf
Publisher: Springer Science & Business Media
Total Pages: 314
Release: 2007-12-08
Genre: Business & Economics
ISBN: 3835094475

Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. Her focus is on the service blueprint: Originally a tool for the design and optimization of the service operator’s internal process, it is now extended taking into account the customer process aspect. She presents significant implications for services research and helpful suggestions for business practice.

SOA Source Book

SOA Source Book
Author: The Open Group
Publisher: Van Haren
Total Pages: 129
Release: 2020-06-11
Genre: Architecture
ISBN: 9087535384

Software services are established as a programming concept, but their impact on the overall architecture of enterprise IT and business operations is not well-understood. This has led to problems in deploying SOA, and some disillusionment. The SOA Source Book adds to this a collection of reference material for SOA. It is an invaluable resource for enterprise architects working with SOA.The SOA Source Book will help enterprise architects to use SOA effectively. It explains: What SOA is How to evaluate SOA features in business terms How to model SOA How to use The Open Group Architecture Framework (TOGAF ) for SOA SOA governance This book explains how TOGAF can help to make an Enterprise Architecture. Enterprise Architecture is an approach that can help management to understand this growing complexity.

On The Move to Meaningful Internet Systems 2003: OTM 2003 Workshops

On The Move to Meaningful Internet Systems 2003: OTM 2003 Workshops
Author: R. Meersman
Publisher: Springer Science & Business Media
Total Pages: 1090
Release: 2003-10-30
Genre: Business & Economics
ISBN: 3540204946

This book constitutes the joint refereed proceedings of six international workshops held as part of OTM 2003 in Catania, Sicily, Italy, in November 2003. The 80 revised full workshop papers presented together with various abstracts and summaries were carefully reviewed and selected from a total of 170 submissions. In accordance with the workshops, the papers are organized in topical main sections on industrial issues, human computer interface for the semantic Web and Web applications, Java technologies for real-time and embedded systems, regulatory ontologies and the modelling of complaint regulations, metadata for security, and reliable and secure middleware.

HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations

HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations
Author: Himss
Publisher: CRC Press
Total Pages: 426
Release: 2017-03-03
Genre: Business & Economics
ISBN: 1498772420

This significantly expanded and newest edition of the bestselling HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations has been developed and extensively reviewed by more than 50 industry experts. The fourth edition of this dictionary serves as a quick reference for students, health information technology professionals and healthcare executives to better navigate the ever-growing health IT field. This valuable resource includes more than 3000 definitions, 30 new organizations and 76 new references. Definitions of terms for the information technology and clinical, medical and nursing informatics fields are updated and included. This fourth edition also includes an acronyms list with cross references to current definitions, new word-search capability, and a list of health IT-related associations and organizations, including contact information, mission statements and web addresses. Academic and certification credentials are also included. HIMSS North America, a business unit within HIMSS, positively transforms health and healthcare through the best use of information technology in the United States and Canada. As a cause-based non-profit, HIMSS North America provides thought leadership, community building, professional development, public policy, and events. HIMSS North America represents 64,000 individual members, 640 corporate members, and over 450 non-profit organizations. Thousands of volunteers work with HIMSS to improve the quality, cost-effectiveness, access, and value of healthcare through IT. HIMSS Vision Better health through information technology. HIMSS Mission Globally, lead endeavors optimizing health engagements and care outcomes through information technology.

Java Gems

Java Gems
Author: Dwight Deugo
Publisher: Cambridge University Press
Total Pages: 462
Release: 1998-02-13
Genre: Computers
ISBN: 9780521648240

The support of Java Report by the pioneers of the language has always made it the source for Java development. From the very beginnings of Java, Java Report was there, examining each new aspect of the language with a clear independent eye. Now, Dwight Deugo, the editor of Java Report, has gathered the most important articles from the first year of the magazine. Written by a savvy Who's Who of industry experts, Java Gems covers today's most important aspects of Java development. Top writers and developers walk you through the topic areas that are essential to today's Java developers, including multitasking, design patterns, class libraries, persistence, distributed computing, and Java vs C++.

Simulation-based Lean Six-Sigma and Design for Six-Sigma

Simulation-based Lean Six-Sigma and Design for Six-Sigma
Author: Basem El-Haik
Publisher: John Wiley & Sons
Total Pages: 400
Release: 2006-10-27
Genre: Technology & Engineering
ISBN: 0470047712

This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.

Collaborative Networked Organizations

Collaborative Networked Organizations
Author: Luis M. Camarinha-Matos
Publisher: Springer Science & Business Media
Total Pages: 335
Release: 2007-05-08
Genre: Computers
ISBN: 1402078331

A research agenda for collaborative networks Purpose. Many practical application experiments and pilot cases nowadays provide evidence on what works and what still remains as a challenge for collaborative networked organizations (CNOs). The fast evolution of the information and communication technologies and in particular the so-called Internet technologies, also represents an important motivator for the emergence of new forms of collaboration. However, most efforts in this area are highly fragmented, considering only some partial facets and not a holistic perspective that would be required. We are therefore at a point in which it is necessary to define much more consolidated and sustainable research strategies for a second phase of research and development in this area. This book addresses the main disciplines involved in CNOs. It further synthesizes the views and opinions expressed by a large number of visionaries from the main disciplines involved in CNOs, and offers a comprehensive set of recommendations for the establishment of a research agenda on collaborative networks. As recognized experts in their specific areas, different authors in this book have presented work that is backed by a large number of research results, each focusing on specific facets of collaborative networks, and coming out of a large number of international and national projects.

BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES

BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES
Author: Sople, Vinod V.
Publisher: PHI Learning Pvt. Ltd.
Total Pages: 318
Release: 2016-06-07
Genre: Business & Economics
ISBN: 812035236X

The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.

IT in Business

IT in Business
Author: David Targett
Publisher: Routledge
Total Pages: 334
Release: 1999
Genre: Business & Economics
ISBN: 0750639512

This text examines the impact of new IT initiatives from the business angle. The case material is derived from the year's best research projects from five leading UK business schools - Bath, Cranfield, Imperial College, Manchester and Warwick.

Business Process Change

Business Process Change
Author: Paul Harmon
Publisher: Morgan Kaufmann
Total Pages: 525
Release: 2014-04-26
Genre: Computers
ISBN: 012800522X

Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: - How to develop business models and business process architecture - How to integrate decision management models and business rules - New material on service processes and on dynamic case management - Learn to integrate various approaches in a broad business process management approach - Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma - Learn how all the different process elements fit together in this best first book on business process, now completely updated - Tailor the presented methodology, which is based on best practices, to your organization's specific needs - Understand the human aspects of process redesign - Benefit from all new detailed case studies showing how these methods are implemented