Customer Centric Design A Complete Guide 2019 Edition
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Author | : Tim Brown |
Publisher | : Harper Collins |
Total Pages | : 278 |
Release | : 2009-09-29 |
Genre | : Business & Economics |
ISBN | : 0061937746 |
In Change by Design, Tim Brown, CEO of IDEO, the celebrated innovation and design firm, shows how the techniques and strategies of design belong at every level of business. Change by Design is not a book by designers for designers; this is a book for creative leaders who seek to infuse design thinking into every level of an organization, product, or service to drive new alternatives for business and society.
Author | : Alina Wheeler |
Publisher | : John Wiley & Sons |
Total Pages | : 338 |
Release | : 2012-10-11 |
Genre | : Design |
ISBN | : 1118418743 |
A revised new edition of the bestselling toolkit for creating, building, and maintaining a strong brand From research and analysis through brand strategy, design development through application design, and identity standards through launch and governance, Designing Brand Identity, Fourth Edition offers brand managers, marketers, and designers a proven, universal five-phase process for creating and implementing effective brand identity. Enriched by new case studies showcasing successful world-class brands, this Fourth Edition brings readers up to date with a detailed look at the latest trends in branding, including social networks, mobile devices, global markets, apps, video, and virtual brands. Features more than 30 all-new case studies showing best practices and world-class Updated to include more than 35 percent new material Offers a proven, universal five-phase process and methodology for creating and implementing effective brand identity
Author | : Hugh Beyer |
Publisher | : Morgan Kaufmann |
Total Pages | : 498 |
Release | : 1998 |
Genre | : Computers |
ISBN | : 1558604111 |
This is the only book that describes a complete approach to customer-centered design, from customer data to system design. Readers will be able to develop the work models that represent all aspects of customer work practices.
Author | : Kim Goodwin |
Publisher | : John Wiley & Sons |
Total Pages | : 770 |
Release | : 2011-03-25 |
Genre | : Computers |
ISBN | : 1118079884 |
Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.
Author | : IDEO (Firm) |
Publisher | : |
Total Pages | : 189 |
Release | : 2015-03-15 |
Genre | : Community development |
ISBN | : 9780991406319 |
Author | : Simon David Clatworthy |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 360 |
Release | : 2019-07-15 |
Genre | : Business & Economics |
ISBN | : 1492045721 |
Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers. Author Simon Clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization. Learn the five steps necessary to transform into an experience-centric organization Explore the underlying structure needed to design and deliver memorable experiences Understand how customers and clients experience products and services Develop experiential DNA as an extension of your brand DNA Be proactive by translating cultural trends into experiences
Author | : Chris Calori |
Publisher | : John Wiley & Sons |
Total Pages | : 322 |
Release | : 2015-06-02 |
Genre | : Architecture |
ISBN | : 1118692993 |
A new edition of the market-leading guide to signage and wayfinding design This new edition of Signage and Wayfinding Design: A Complete Guide to Creating Environmental Graphic Design Systems has been fully updated to offer you the latest, most comprehensive coverage of the environmental design process—from research and design development to project execution. Utilizing a cross-disciplinary approach that makes the information relevant to architects, interior designers, landscape architects, graphic designers, and industrial designers alike, the book arms you with the skills needed to apply a standard, proven design process to large and small projects in an efficient and systematic manner. Environmental graphic design is the development of a visually cohesive graphic communication system for a given site within the built environment. Increasingly recognized as a contributor to well-being, safety, and security, EGD also extends and reinforces the brand experience. Signage and Wayfinding Design provides you with Chris Calori's proven "Signage Pyramid" method, which makes solving complex design problems in a comprehensive signage program easier than ever before. Features full-color design throughout with 100+ new images from real-world projects Provides an in-depth view of design thinking applied to the EGD process Explains the holistic development of sign information, graphic, and hardware systems. Outlines the latest sign material, lighting, graphic application, and digital communication technologies Highlights code and updated ADA considerations If you're a design professional tasked with communicating meaningful information in the built environment, this vital resource has you covered.
Author | : Catharine Slade-Brooking |
Publisher | : Laurence King Publishing |
Total Pages | : 427 |
Release | : 2016-01-18 |
Genre | : Design |
ISBN | : 1780679807 |
Creating a brand identity is a fascinating and complex challenge for the graphic designer. It requires practical design skills and creative drive as well as an understanding of marketing and consumer behaviour. This practical handbook is a comprehensive introduction to this multifaceted process. Exercises and examples highlight the key activities undertaken by designers to create a successful brand identity, including defining the audience, analyzing competitors, creating mood boards, naming brands, designing logos, presenting to clients, rebranding and launching the new identity. Case studies throughout the book are illustrated with brand identities from around the world, including a diverse range of industries – digital media, fashion, advertising, product design, packaging, retail and more.
Author | : Bella Martin |
Publisher | : |
Total Pages | : 210 |
Release | : 2012-02 |
Genre | : Design |
ISBN | : 1592537561 |
"Universal Methods of Design is an immensely useful survey of research and design methods used by today's top practitioners, and will serve as a crucial reference for any designer grappling with really big problems. This book has a place on every designer's bookshelf, including yours!" —David Sherwin, Principal Designer at frog and author of Creative Workshop: 80 Challenges to Sharpen Your Design Skills "Universal Methods of Design is a landmark method book for the field of design. This tidy text compiles and summarizes 100 of the most widely applicable and effective methods of design—research, analysis, and ideation—the methods that every graduate of a design program should know, and every professional designer should employ. Methods are concisely presented, accompanied by information about the origin of the technique, key research supporting the method, and visual examples. Want to know about Card Sorting, or the Elito Method? What about Think-Aloud Protocols? This book has them all and more in readily digestible form. The authors have taken away our excuse for not using the right method for the job, and in so doing have elevated its readers and the field of design. UMOD is an essential resource for designers of all levels and specializations, and should be one of the go-to reference tools found in every designer’s toolbox." —William Lidwell, author of Universal Principles of Design, Lecturer of Industrial Design, University of Houston This comprehensive reference provides a thorough and critical presentation of 100 research methods, synthesis/analysis techniques, and research deliverables for human centered design, delivered in a concise and accessible format perfect for designers, educators, and students. Whether research is already an integral part of a practice or curriculum, or whether it has been unfortunately avoided due to perceived limitations of time, knowledge, or resources, Universal Methods of Design serves as an invaluable compendium of methods that can be easily referenced and utilized by cross-disciplinary teams in nearly any design project. This essential guide: - Dismantles the myth that user research methods are complicated, expensive, and time-consuming - Creates a shared meaning for cross-disciplinary design teams - Illustrates methods with compelling visualizations and case studies - Characterizes each method at a glance - Indicates when methods are best employed to help prioritize appropriate design research strategies Universal Methods of Design distills each method down to its most powerful essence, in a format that will help design teams select and implement the most credible research methods best suited to their design culture within the constraints of their projects.
Author | : Marcelo M. Soares |
Publisher | : CRC Press |
Total Pages | : 186 |
Release | : 2021-10-28 |
Genre | : Technology & Engineering |
ISBN | : 1000454088 |
This book presents a co-design detailed methodology that will enable the reader to develop human-centered product designs, considering the user’s needs, skills, and limitations. The purpose of this book is to produce an ergonomic design methodology in which the "user’s voice" can be translated into product requirements in a way that designers and manufacturers can use, characterizing it as a co-design methodology. It discusses important topics including ergonomics and product design, design specifications, project evaluation, modeling and prototyping, product safety, human error, kansei/affective engineering, usability and user experience, models of usability, methods for research and evaluation of usability, methods for evaluation of user-experience, preliminary strategic design planning, detailing design, and design, ergonomic and pandemics. The book offers a human-centered design methodology that allows the reader to carry out analysis and design projects for both products aimed at the disabled user population and those that serve the general population. It will be a valuable reference text for undergraduate and graduate students and professionals in the fields of ergonomics, design, architecture, engineering, and related fields. It can also be used by students and professionals of physiotherapy and occupational therapy interested in designing products for people with special needs.