Creating the Customer-Driven Library
Author | : Jeannette Woodward |
Publisher | : American Library Association |
Total Pages | : 260 |
Release | : 2005 |
Genre | : Crafts & Hobbies |
ISBN | : 9780838908884 |
Building libraries on the bookstore model.
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Author | : Jeannette Woodward |
Publisher | : American Library Association |
Total Pages | : 260 |
Release | : 2005 |
Genre | : Crafts & Hobbies |
ISBN | : 9780838908884 |
Building libraries on the bookstore model.
Author | : Jeannette Woodward |
Publisher | : American Library Association |
Total Pages | : 209 |
Release | : 2009 |
Genre | : Language Arts & Disciplines |
ISBN | : 0838909760 |
In this book, the author attacks these and other pressing issues facing today's academic librarians. Her trailbrazing strategies centre on keeping the customer's point of view in focus at all times to help you to integrate technology to meet today's student and faculty needs.
Author | : Travis Lowdermilk |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 234 |
Release | : 2017-06-20 |
Genre | : Business & Economics |
ISBN | : 1491981229 |
Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That’s where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify their problems, conceptualize new ideas, and create fantastic products they’ll love. To build successful products, you need to continually test your assumptions about your customers and the products you build. This book shows team leads, researchers, designers, and managers how to use the Hypothesis Progression Framework (HPF) to formulate, experiment with, and make sense of critical customer and product assumptions at every stage. With helpful tips, real-world examples, and complete guides, you’ll quickly learn how to turn Lean theory into action. Collect and formulate your assumptions into hypotheses that can be tested to unlock meaningful insights Conduct experiments to create a continual cadence of learning Derive patterns and meaning from the feedback you’ve collected from customers Improve your confidence when making strategic business and product decisions Track the progression of your assumptions, hypotheses, early ideas, concepts, and product features with step-by-step playbooks Improve customer satisfaction by creating a consistent feedback loop
Author | : Jeannette Woodward |
Publisher | : American Library Association |
Total Pages | : 228 |
Release | : 2000-08 |
Genre | : Architecture |
ISBN | : 9780838907672 |
Provides advice to librarians overseeing building projects, including guidelines on communicating with architects and contractors, keeping within time and budget constraints, and meeting standards and ADA requirements.
Author | : Peter Hernon |
Publisher | : American Library Association |
Total Pages | : 552 |
Release | : 2015-05-12 |
Genre | : Language Arts & Disciplines |
ISBN | : 0838913105 |
This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Author | : Wyoma vanDuinkerken |
Publisher | : American Library Association |
Total Pages | : 290 |
Release | : 2015-05-01 |
Genre | : Language Arts & Disciplines |
ISBN | : 0838913172 |
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Author | : Jeannette A. Woodward |
Publisher | : |
Total Pages | : 234 |
Release | : 2005 |
Genre | : Libraries |
ISBN | : |
Building libraries on the bookstore model.
Author | : Joseph R. Matthews |
Publisher | : Bloomsbury Publishing USA |
Total Pages | : 116 |
Release | : 2009-09-23 |
Genre | : Language Arts & Disciplines |
ISBN | : 1591588766 |
A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community. What is the future of the public library? How can libraries embrace the forces of change and provide the resources—and the resource-gathering environment—today's patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services—even the building itself—are designed and built from the customer's perspective. Written by one of the country's foremost library consultants, The Customer-Focused Library shows how perceived threats to the traditional library model are in fact exciting opportunities for change. The book lays out the steps by which professionals and patrons together can help invent a new generation of libraries, with discussions of hiring guidelines, merchandizing, the library website, even the building plan itself. It is a proactive, consumer-based approach aimed at helping librarians focus on underexamined ideas, underexploited trends, underused assets, and the as-yet unvoiced needs of library consumers.
Author | : Peter Hernon |
Publisher | : American Library Association |
Total Pages | : 257 |
Release | : 2014 |
Genre | : Language Arts & Disciplines |
ISBN | : 0838911951 |
Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure Examines qualitative versus quantitative measures Shows how to decide which metrics are relevant to one’s own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff Offers advice on marshaling data to effectively communicate the value and impact of a library and its services, no matter the audience Complete with a detailed list of sources for metrics and concrete examples of evaluation in practice, this workbook will be both valuable and immediately useful to managers at academic and public libraries, as well as to library trustees and others interested in assessing service quality.
Author | : Sara Laughlin |
Publisher | : ALA Editions |
Total Pages | : 164 |
Release | : 2008-04-15 |
Genre | : Business & Economics |
ISBN | : |
Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.