Contents: electronic government -- "serving the public on its terms" (electronic benefits transfer; environmental information; wireless public safety network; electronic export assistance; electronic safety, health assistance resource; criminal justice needs; employer tax filing and reporting; support international trade and much more); support mechanisms -- "the tools to operate an electronic government" (guarantee privacy and security; increase productivity of fed. workers; enhance info. technology learning, etc.); appendices (Executive Order 13011, Fed. Info. Technology; summary of action items, etc.).