Corporate Education Training Program For Customer Service
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Corporate Education Training Program for Customer Service
| Author | : |
| Publisher | : |
| Total Pages | : 70 |
| Release | : 1997 |
| Genre | : Tax administration and procedure |
| ISBN | : |
Customer Service Training
| Author | : Kimberly Devlin |
| Publisher | : Association for Talent Development |
| Total Pages | : 266 |
| Release | : 2015-08-17 |
| Genre | : Business & Economics |
| ISBN | : 1607284359 |
Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions. Free tools and customization options The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu. About the series The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.
Customer Service Certificate Program
| Author | : Customer Service Training Institute |
| Publisher | : |
| Total Pages | : 766 |
| Release | : 2013-08-14 |
| Genre | : |
| ISBN | : 9781492155577 |
If you want a complete course in Customer Service Training complete with a Certificate of Completion then you can stop looking!This course includes 6 of our best selling Customer Service Training manuals covering both basic and advanced customer service skills. This is over 750 pages or pure content!These skills will enable you to provide the very best customer service experience for every customer, every time. No more angry customers due to simple and common mistakes!No more customers leaving your business to go to your competition!Customer Service Skills, also called "Soft Skills" are among the highest in demand skills according to Human Resource professionals and Employment Recruiters. Those who possess these skills are among the most productive and the most sought after people for new jobs and promotions!Show your customers that you care about them by proudly displaying your full color, suitable for framing personalized Certificate of Completion. Hang it on your office wall, display it behind the counter in your showroom, or even place it in your portfolio along with your resume to show everyone that you possess important and high demand skills!This course was written and designed by The Customer Service Training Institute using their 20+ years of experience to provide one of the most comprehensive and effective courses available today.Based on their "Self-Paced Training" model, you train at your own spped and on your own schedule to help insure that everyone gets the most from their materials and that no one gets lost or left behind. When it comes to quality and cost effective Customer Service Training, you will be hard pressed to find a better value!After reading the materials simply take a short test and submit it to us using the directions provided. Upon passing the test you will receive your full color Certificate of Completion! (Certificate carries no degree or CEU credits. It is strictly a Certificate of Completion only.)Why not put their 20+ years of Customer Service Training experience to work for you and proudly display your Customer Service Training Certificate and show your customers that you care so much that you dedicated your time and resources to make sure you were able to provide with the best experience possible!Graduates of the Certificate Program also qualify for other FREE materials as well as discounts on future products and more!
Customer Service Training
| Author | : Maxine Kamin |
| Publisher | : Routledge |
| Total Pages | : 226 |
| Release | : 2006 |
| Genre | : Business & Economics |
| ISBN | : 0750663634 |
A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
Caring Customer Service
| Author | : Lunch Bag Learning |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2022-09-27 |
| Genre | : |
| ISBN | : 9781958382233 |
Company trainers work hard to develop employee skills that positively affect the business. Take advantage of our ready-to-use customer service lesson that helps drive the right behaviors to support both the needs of your customers and your company. Use our CARES Model to institute best practices that increase customer satisfaction. Teach others how to turn challenging customer situations around for positive, productive results.This trainer guide provides tips and pointers for teaching an exceptional customer service training session with ready-to-use individual and team activities that drive the learning home. At Lunch Bag Learning¿ we provide content for bite-size employee training in two-, three-, or four-hour lengths delivered by you. Add our hands-on lessons to your company's learning and development program to build employee skills and achieve success. Lunch Bag Learning¿ lessons provide fundamental business skills training designed with team building in mind. Student Manual sold separately.
21st Century Business: Customer Service, Student Edition
| Author | : Career Solutions Training Group |
| Publisher | : Cengage Learning |
| Total Pages | : 192 |
| Release | : 2010-01-08 |
| Genre | : Education |
| ISBN | : 9780538740289 |
The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the 21ST CENTURY BUSINESS SERIES is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today's business world. The CUSTOMER SERVICE LEARNER GUIDE includes information on customer service skills needed to succeed such as problem solving, time management, listening, and stress management. Also incorporated into the Learner Guide is the importance of being able to communicate using new technology and how it affects the role of customer service. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
How to Win Friends and Influence People
| Author | : |
| Publisher | : ببلومانيا للنشر والتوزيع |
| Total Pages | : 304 |
| Release | : 2024-02-17 |
| Genre | : Business & Economics |
| ISBN | : |
You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment.
Customer Service Training 101
| Author | : Renee Evenson |
| Publisher | : AMACOM |
| Total Pages | : 246 |
| Release | : 2017-12-14 |
| Genre | : Business & Economics |
| ISBN | : 081443892X |
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in: Creating positive first impressions Speaking and writing effectively Listening attentively Identifying needs Making customers feel valued Confidently handling customer complaints Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.
Customer Service Management Training 101
| Author | : Renee Evenson |
| Publisher | : AMACOM Div American Mgmt Assn |
| Total Pages | : 225 |
| Release | : 2011 |
| Genre | : Business & Economics |
| ISBN | : 0814417159 |
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
