Coordinate Implementation Of Customer Service Strategies
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Author | : Jacintha Brown |
Publisher | : Software Publications Pty Limited |
Total Pages | : 108 |
Release | : 2002 |
Genre | : Business & Economics |
ISBN | : 174123011X |
Monitor a safe workplace (Business Services Training Package, Certificate IV, common unit 411A)
Author | : |
Publisher | : |
Total Pages | : 97 |
Release | : 2007 |
Genre | : Customer services |
ISBN | : 9781740424547 |
Author | : Richard Rumelt |
Publisher | : Currency |
Total Pages | : 338 |
Release | : 2011-07-19 |
Genre | : Business & Economics |
ISBN | : 0307886239 |
Good Strategy/Bad Strategy clarifies the muddled thinking underlying too many strategies and provides a clear way to create and implement a powerful action-oriented strategy for the real world. Developing and implementing a strategy is the central task of a leader. A good strategy is a specific and coherent response to—and approach for—overcoming the obstacles to progress. A good strategy works by harnessing and applying power where it will have the greatest effect. Yet, Rumelt shows that there has been a growing and unfortunate tendency to equate Mom-and-apple-pie values, fluffy packages of buzzwords, motivational slogans, and financial goals with “strategy.” In Good Strategy/Bad Strategy, he debunks these elements of “bad strategy” and awakens an understanding of the power of a “good strategy.” He introduces nine sources of power—ranging from using leverage to effectively focusing on growth—that are eye-opening yet pragmatic tools that can easily be put to work on Monday morning, and uses fascinating examples from business, nonprofit, and military affairs to bring its original and pragmatic ideas to life. The detailed examples range from Apple to General Motors, from the two Iraq wars to Afghanistan, from a small local market to Wal-Mart, from Nvidia to Silicon Graphics, from the Getty Trust to the Los Angeles Unified School District, from Cisco Systems to Paccar, and from Global Crossing to the 2007–08 financial crisis. Reflecting an astonishing grasp and integration of economics, finance, technology, history, and the brilliance and foibles of the human character, Good Strategy/Bad Strategy stems from Rumelt’s decades of digging beyond the superficial to address hard questions with honesty and integrity.
Author | : |
Publisher | : |
Total Pages | : 598 |
Release | : 1996 |
Genre | : Intelligent transportation systems |
ISBN | : |
Author | : Gerardo R. Ungson |
Publisher | : Routledge |
Total Pages | : 596 |
Release | : 2014-12-18 |
Genre | : Business & Economics |
ISBN | : 1317469739 |
International business is undergoing continuous transformation as multinational firms and comparative management evolve in the changing global economy. To succeed in this challenging environment, firms need a well-developed capability for sound strategic decisions. This comprehensive work provides an applied and integrated strategic framework for developing capabilities that lead to global success. It is designed to help readers achieve three essential objectives. First, it provides intellectual and practical guidelines for readers to execute goals and strategies that lead to meaningful and productive results. The book is packed with frameworks, cases, anchoring exercises, techniques, and tools to help readers emerge with a completed business plan after the last chapter. Second, it focuses on strategy and how firms build competitive presence and advantages in a global context. A primary learning objective is to enable readers to understand and evaluate the major issues in strategy formulation and implementation in a global context. Third, it provides an accessible framework that will help guide readers in making strategic decisions that are sound and effective. It offers a unifying process that delineates the necessary steps in analyzing the readiness of a firm to do business abroad. In addition to core issues, each chapter presents frameworks, analytical tools, action-oriented items, and a real-world case - all designed to provide insights on the challenges imposed by globalization and technology on managers operating in a global context.
Author | : National Performance Review (U.S.) |
Publisher | : |
Total Pages | : 104 |
Release | : 1993 |
Genre | : Administrative agencies |
ISBN | : |
Author | : OECD |
Publisher | : OECD Publishing |
Total Pages | : 123 |
Release | : 2021-01-26 |
Genre | : |
ISBN | : 9264631631 |
Career guidance is a fundamental policy lever to help adults successfully navigate a constantly evolving labour market through advice and information on job and training opportunities. The COVID-19 pandemic has underscored the importance of career guidance services. This report scopes out initiatives in the area of career guidance for adults in OECD countries.
Author | : United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies |
Publisher | : |
Total Pages | : 1926 |
Release | : 2004 |
Genre | : United States |
ISBN | : |
Author | : United States. Federal Highway Administration |
Publisher | : |
Total Pages | : 34 |
Release | : 1998 |
Genre | : Environmental policy |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 670 |
Release | : 2005 |
Genre | : Birds |
ISBN | : |