Confronting Conflict

Confronting Conflict
Author: Friedrich Glasl
Publisher:
Total Pages: 206
Release: 1999
Genre: Business & Economics
ISBN:

Confronting Conflict will be useful for managers, facilitators, management lecturers and professionals such as teachers and community workers, mediators and workers in dispute resolution

Confronting Without Offending

Confronting Without Offending
Author: Deborah Smith Pegues
Publisher: Harvest House Publishers
Total Pages: 193
Release: 2009-03-01
Genre: Religion
ISBN: 0736932569

Where there are people, there are disagreements and misunderstandings. The author of 30 Days to Taming Your Tongue (more than 500,000 copies sold), a popular speaker, and a relationship strategist, Deborah Smith Pegues draws on biblical principles, personal experience, and research to show how to approach difficult situations so relationships are strengthened rather than broken. Meeting face-to-face to resolve an issue is difficult, but Pegues makes it easier by revealing how to avoid complications, sharing examples of good communication, and offering specific steps for dealing with conflicts. Readers will discover: effective and compassionate techniques for handling conflict practical strategies for resolving conflict how personality types influence discussions suggestions for minimizing defensiveness ideas for developing and promoting cooperation Confronting Without Offending gives readers the tools to successfully talk over and resolve issues and misunderstandings at home, at work, and in social situations.

HBR Guide to Dealing with Conflict (HBR Guide Series)

HBR Guide to Dealing with Conflict (HBR Guide Series)
Author: Amy Gallo
Publisher: Harvard Business Review Press
Total Pages: 224
Release: 2017-03-14
Genre: Business & Economics
ISBN: 1633692167

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Beyond Neutrality

Beyond Neutrality
Author: Bernard S. Mayer
Publisher: John Wiley & Sons
Total Pages: 334
Release: 2004-04-26
Genre: Business & Economics
ISBN: 0787974064

In this thought-provoking, passionately written book, Bernard Mayer—an internationally acclaimed leader in the field—dares practitioners to ask the hard questions about alternative dispute resolution. What’s wrong with conflict resolution? Why aren’t more individuals and organizations using conflict resolution when they have a problem? Why doesn’t the public know more about it? What are the limits of conflict resolution? When does conflict resolution work and when does it not? Offering a committed practitioner’s critique of the profession of mediation, arbitration, and alternative dispute resolution, Beyond Neutrality focuses on the current crisis in the field of conflict resolution and offers a pragmatic response.

Coping with Conflict

Coping with Conflict
Author: Diane S. Senn
Publisher: Youthlight Incorporated
Total Pages: 128
Release: 1996-01-01
Genre: Conflict management
ISBN: 9781889636009

Twenty easy-to-use lessons, role play activities, reproducible handouts, puppet show scripts, and two posters for grades 1 to 5 that focus on the four skills of conflict management.

Beyond Machiavelli

Beyond Machiavelli
Author: Roger Fisher
Publisher: Penguin
Total Pages: 169
Release: 1996-01-01
Genre: Business & Economics
ISBN: 0140245227

"Fisher and two colleagues associated with the Harvard Negotiation Project, Harvard Law School, spell out conflict resolution techniques useful at the international level, and also in other contexts."—Book News, Inc.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration
Author: Mary Scannell
Publisher: McGraw Hill Professional
Total Pages: 240
Release: 2010-05-28
Genre: Business & Economics
ISBN: 0071743669

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Managing Interpersonal Conflict

Managing Interpersonal Conflict
Author: William A. Donohue
Publisher: SAGE
Total Pages: 188
Release: 1992-07
Genre: Family & Relationships
ISBN: 9780803933125

This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

Dealing with Conflict and Anger

Dealing with Conflict and Anger
Author: Jean Marie Hiesberger
Publisher: National Press Publications
Total Pages: 187
Release: 1996
Genre: Conflict management
ISBN: 9781558521735

Overcome your fear of conflict and build better relationships, resolve conflicts without adding fuel to the fire, create a win-win environment.