Negotiation has an exceptional application for South Africans. Not only would a relatively peaceful political settlement not have been possible without the negotiation process, but the subsequent labour negotiations piloted some of the most creative and relevant labour legislation of the young democracy. Management and labour grew in the process together, and now witness some of the most ingenious collective agreements and dispute resolutions in South African workplaces. Advancements in these subsequent agreements will pave the way for South Africa to become a more distinguished, economically competitive country. This book written by some of South Africa's leading labour negotiators and alternative dispute-resolution experts, offers the first comprehensive and inclusive guide for aspirant and experienced labour practitioners alike on the topics of understanding conflict in the South African workplace, alternative dispute-handling process, negotiations and collective bargaining.