Who

Who
Author: Geoff Smart
Publisher: Ballantine Books
Total Pages: 210
Release: 2008-09-30
Genre: Business & Economics
ISBN: 0345504194

In this instant New York Times Bestseller, Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls “the single biggest problem in business today”: unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even more startling when you consider that the typical hiring success rate of managers is only 50 percent. The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate. Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to • avoid common “voodoo hiring” methods • define the outcomes you seek • generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople • ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate • attract the person you want to hire, by emphasizing the points the candidate cares about most In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success.

Social Work Case Management

Social Work Case Management
Author: Betsy Vourlekis
Publisher: Routledge
Total Pages: 216
Release: 2017-07-05
Genre: Social Science
ISBN: 1351489348

This new practice text provides a series of readings focusing on case management in a number of fields and in a variety of settings with different client populations. Each chapter examines a major component of case management practice by presenting information about an innovative program from a different location around the country. In conjunction, these readings provide a road map to social work case management.In addition to offering up-to-date practice approaches and examining the functions and skills of case management in depth, the authors provide the policy information needed for putting this traditional form of social work practice into today's service delivery context.

The New Rules of Work

The New Rules of Work
Author: Alexandra Cavoulacos
Publisher:
Total Pages: 338
Release: 2017
Genre: Business & Economics
ISBN: 0451495675

"In this definitive guide to the ever-changing modern workplace, Kathryn Minshew and Alexandra Cavoulacos, the co-founders of popular career website TheMuse.com, show how to play the game by the New Rules. The Muse is known for sharp, relevant, and get-to-the-point advice on how to figure out exactly what your values and your skills are and how they best play out in the marketplace. Now Kathryn and Alex have gathered all of that advice and more in The New Rules of Work. Through quick exercises and structured tips, the authors will guide you as you sort through your countless options; communicate who you are and why you are valuable; and stand out from the crowd. The New Rules of Work shows how to choose a perfect career path, land the best job, and wake up feeling excited to go to work every day-- whether you are starting out in your career, looking to move ahead, navigating a mid-career shift, or anywhere in between"--

Train Customer Service Reps for Success

Train Customer Service Reps for Success
Author: Rachel Armstrong
Publisher: Association for Talent Development
Total Pages: 20
Release: 2014-10-24
Genre: Business & Economics
ISBN: 195215782X

Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details: · The skills customer service teams need to meet customers’ expectations · Techniques for training new hires for those skills · Methods to effectively support customer service reps after the training program · Ways to prepare reps for the futureTools and resources included in this issue are a needs assessment checklist and blended learning ideas and planning charts.

Fundamentals of Case and Caseload Management

Fundamentals of Case and Caseload Management
Author: Lee Ann Rawlins Williams, PhD, CRC, CFLE
Publisher: Springer Publishing Company
Total Pages: 383
Release: 2024-04-15
Genre: Social Science
ISBN: 082615963X

Helps rehabilitation students and professionals successfully navigate the intricacies of case and caseload management in collaborative settings Brimming with valuable information, this is the only comprehensive text to spotlight the managerial aspects of case and caseload management in rehabilitation counseling. Anchored in real-world practice, proven strategies, and current research, it delivers the essential knowledge and practical skills needed to effectively manage cases and caseloads to provide the best possible support and services. The unique and integrated approach to education and professional development facilitates an interdisciplinary environment that supports effective and efficient decisions within a collaborative process. The text presents techniques for assessing the complexity and urgency of cases for appropriate prioritization along with strategies for streamlining case management processes, improving efficiency, and averting bottlenecks. It describes an improved management model with new terminology, caseload tools, and techniques developed within varied domains of rehabilitation. Additionally, the book focuses on methods for judiciously allocating resources, fostering effective communication and collaboration, time management, tips for efficient documentation and record-keeping, technological aids for streamlining workflow, ethical considerations, and risk management. It supports the ongoing needs of both in-person academic and online learning programs and can be implemented in flexible formats including courses, self-directed study, on-the-job training, and professional development. Students will benefit from Putting It into Practice sections, abundant case studies, and chapter discussion questions throughout the text. Instructors will also welcome an Instructor Manual, Test Bank, and chapter PowerPoints. Key Features: Weaves multicultural concepts and best practices throughout the text Offers insights and practical tips on fostering collaboration within multidisciplinary teams Focuses on the varied roles of rehabilitation professionals Provides unique chapters dedicated to the future of professional practice and to ethical practice in caseload management Helps students to think critically with Putting It into Practice sections Includes learning objectives, chapter introductions and summaries, and discussion questions in every chapter

Clinical Nursing Skills and Techniques

Clinical Nursing Skills and Techniques
Author: Anne Griffin Perry, RN, EdD, FAAN
Publisher: Elsevier Health Sciences
Total Pages: 1219
Release: 2013-02-14
Genre: Medical
ISBN: 0323083838

Known for its clear, comprehensive coverage of over 200 evidence-based skills, Clinical Nursing Skills & Techniques is today's leading nursing skills reference. It features nearly 1,000 full-color photographs and drawings, a nursing process framework, step-by-step instructions with rationales, and a focus on critical thinking and evidence-based practice. This edition includes new coverage of patient-centered care and safety guidelines, an emphasis on QSEN core competencies, and links to valuable online resources. Written by the trusted author team of Anne Griffin Perry and Patricia A. Potter, and now joined by new author Wendy Ostendorf, this reference helps you perform nursing skills with confidence. Coverage of QSEN core competencies includes delegation and collaboration, guidelines for reporting and recording, and pediatric, geriatric, home care, and teaching considerations. Unique! Using Evidence in Nursing Practice chapter covers the entire process of conducting research, including collecting, evaluating, and applying evidence from published research. Comprehensive coverage includes 212 basic, intermediate, and advanced nursing skills. Clinical Decision Points within skills address key safety issues or possible skill modifications for specific patient needs. Icons indicate video clips related to skills and procedures in the book and related lessons in Nursing Skills Online. Rationales for each skill step explain why steps are performed in a specific way, including their clinical significance and benefit, and incorporate the latest research findings. The five-step nursing process provides a framework for the description of skills within overall client care. Unique! Unexpected outcomes and related interventions alert you to what might go wrong and how to appropriately intervene. Online checklists and video clips may be downloaded to mobile devices. NEW Patient-Centered Care sections address issues unique to people of specific cultural, ethnic, and demographic backgrounds - a QSEN core competency. NEW Safety Guidelines sections cover the global recommendations on the safe execution of skill sets - also a QSEN core competency. UPDATED Adverse Event Reporting (AER) procedural guideline covers the correct response to Serious Event Reporting within the healthcare facility. NEW! Safe Transfer to a Wheel Chair procedural guideline focuses on the safety aspect of this common maneuver. NEW! Communicating with the Cognitively Impaired Patient skill provides the understanding and protocol for dealing with patients who are unable to communicate in a typical manner. NEW! Assessing the Genitalia and Rectum skill includes complete information and rationales. NEW! Caring for Patients with Multi-Drug Resistant Organisms (MDRO) and C. difficili skill covers this growing challenge to patient welfare and to healthcare providers.

Key Questions in Career Counseling

Key Questions in Career Counseling
Author: Janice M. Guerriero
Publisher: Routledge
Total Pages: 133
Release: 2014-01-09
Genre: Psychology
ISBN: 1317778219

This book's purpose is to provide a tool for career services personnel to deliver more effective, consistent career counseling. Its primary objective is to present a career counseling process model, including sequential stages and steps, along with a method (the Key Questions Technique) for successfully implementing the model. It is intended to serve as the bridge between the theoretical and the applied worlds of career counseling, and it is hoped that this book will increase the standards of professionalism and objectivity for the many diverse practitioners who currently conduct career counseling in the workplace.

Case Management in Mental Health Services

Case Management in Mental Health Services
Author: Charlotte Sanborn
Publisher: Routledge
Total Pages: 226
Release: 2014-06-03
Genre: Medical
ISBN: 1317735048

An invaluable resource on the basic principles of case management, including the necessary guidelines for practice.

Achieving Customer Experience Excellence through a Quality Management System

Achieving Customer Experience Excellence through a Quality Management System
Author: Alka Jarvis
Publisher: Quality Press
Total Pages: 228
Release: 2016-07-04
Genre: Business & Economics
ISBN: 1953079687

For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. This poses a substantial problem for the medical device industry and is the reason why the authors wanted to write this book. The authors will share their collective knowledge: to help organizations improve patient safety and increase profitability while maintaining a state of compliance with regulations and standards. This book was written to assist quality technicians, engineers, managers, and others that need to plan, conduct, and monitor validation activities. To that end, the intent of this book is to provide the quality professional working in virtually any industry a quick, convenient, and comprehensive guide to properly conducting process validations that meet regulatory and certification requirements. It provides an introduction and background to the requirements necessary to perform process validations that will comply with regulatory and certification body requirements.