Client Expectations A Complete Guide 2019 Edition
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| Author | : Shilling |
| Publisher | : Wolters Kluwer |
| Total Pages | : 1830 |
| Release | : 2018-09-14 |
| Genre | : Business & Economics |
| ISBN | : 1454899948 |
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. The 2019 Edition provides new and expanded coverage of issues such as: The Supreme Court held in March 2016 that to prove damages in an Fair Labor Standards Act (FLSA) donning/doffing class action, an expert witness' testimony could be admitted Tyson Foods, Inc. v. Bouaphakeo, 136 S. Ct. 1036 (2016). Executive Order 13706, signed on Labor Day 2015, takes effect in 2017. It requires federal contractors to allow employees to accrue at least one hour of paid sick leave for every 30 hours they work, and unused sick leave can be carried over from year to year. Mid-2016 DOL regulations make millions more white-collar employees eligible for overtime pay, by greatly increasing the salary threshold for the white-collar exemption. Updates on the PATH Act (Protecting Americans From Tax Hikes; Pub. L. No. 114-113. The DOL published the "fiduciary rule" in final form in April 2016, with full compliance scheduled for January 1, 2018. The rule makes it clear that brokers who are paid to offer guidance on retirement accounts and Individual Retirement Arrangements (IRAs) are fiduciaries. In early 2016, the Equal Employment Opportunity Commission (EEOC) announced it would allow charging parties to request copies of the employer's position statement in response to the charge. The Supreme Court ruled that, in constructive discharge timing requirements run from the date the employee gives notice of his or her resignation--not the effective date of the resignation. Certiorari was granted to determine if the Federal Arbitration Act (FAA) preempts consideration of severing provisions for unconscionability. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454884309
| Author | : John Maleyeff |
| Publisher | : Routledge |
| Total Pages | : 239 |
| Release | : 2020-08-03 |
| Genre | : Business & Economics |
| ISBN | : 100007532X |
To remain relevant in today’s world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job. Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process "DNA," while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes. Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields. Online resources include Excel files that act as templates to help with quantitative analysis routines.
| Author | : Jay Baer |
| Publisher | : Penguin |
| Total Pages | : 274 |
| Release | : 2018-10-02 |
| Genre | : Business & Economics |
| ISBN | : 0525537287 |
Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin. Word of mouth is directly responsible for 19% of all purchases, and influences as much as 90%. Every human on earth relies on word of mouth to make buying decisions. Yet even today, fewer than 1% of companies have an actual strategy for generating these crucial customer conversations. Talk Triggers provides that strategy in a compelling, relevant, timely book that can be put into practice immediately, by any business. The key to activating customer chatter is the realization that same is lame. Nobody says "let me tell you about this perfectly adequate experience I had last night." The strategic, operational differentiator is what gives customers something to tell a story about. Companies (including the 30+ profiled in Talk Triggers) must dare to be different and exceed expectations in one or more palpable ways. That's when word of mouth becomes involuntary: the customers of these businesses simply MUST tell someone else. Talk Triggers contains: Proprietary research into why and how customers talk More than 30 detailed case studies of extraordinary results from Doubletree Hotels by Hilton and their warm cookie upon arrival, The Cheesecake Factory and their giant menu, Five Guys Burgers and their extra fries in the bag, Penn & Teller and their nightly meet and greet sessions, and a host of delightful small businesses The 4-5-6 learning system (the 4 requirements for a differentiator to be a talk trigger; the 5 types of talk triggers; and the 6-step process for creating talk triggers) Surprises in the text that are (of course) word of mouth propellants Consumers are wired to discuss what is different, and ignore what is average. Talk Triggers not only dares the reader to differentiate, it includes the precise formula for doing it. Combining compelling stories, inspirational examples, and practical how-to, Talk Triggers is the first indispensable book about word of mouth. It's a book that will create conversation about the power of conversation.
| Author | : Bonnie Siegler |
| Publisher | : Artisan |
| Total Pages | : 209 |
| Release | : 2018-02-20 |
| Genre | : Business & Economics |
| ISBN | : 1579658555 |
In a world where every business, brand, product, and service needs a strong visual identity, it’s critical for clients and creative professionals to work together. And the key to success, as with any relationship, is communication. In Dear Client, award-winning graphic designer Bonnie Siegler offers an invaluable step-by-step guide to how to talk so creatives will listen, and how to listen when creatives talk. Written as a series of honest, friendly lessons—“Know What You Like,” “Decide Who Will Decide,” “Focus Groups Suck,” “Don’t Say ‘Make It Yellow,’ Say ‘Make It Sunny,’” “Serve Lunch During Lunchtime Meetings”—it shows exactly how to deal with the subjectivity, emotional pitfalls, and occasional chaos of a creative partnership. Here’s how to articulate your visual goals and set a clear, consistent direction. How to give feedback that works and avoid words that inhibit creative thinking. How to be open to something you didn’t imagine. And most of all, how to have fun, save money, and get the results you want.
| Author | : Elizabeth Davis |
| Publisher | : Ten Speed Press |
| Total Pages | : 338 |
| Release | : 2012-07-03 |
| Genre | : Health & Fitness |
| ISBN | : 1607742446 |
A fully revised update of the foundational text on birth assisting from internationally renowned authority Elizabeth Davis, offering professional guidance for both aspiring and veteran midwives. Presenting information on what to expect during each stage of pregnancy, birth, and postpartum recovery, Heart and Hands has been the most trusted guide for midwives and expecting parents for more than two decades. This completely revised edition includes new photographs and illustrations, updated resources for parents, and a current list of midwifery schools. Information will be added throughout to reflect the latest research on the physiology of pregnancy, birth, and postpartum. Combining time-honored teachings with the most current obstetric techniques, this essential reference empowers birthing helpers and parents to create a truly woman-centered birth experience.
| Author | : Anna Sappington |
| Publisher | : |
| Total Pages | : |
| Release | : 2017 |
| Genre | : Estate planning |
| ISBN | : 9780997019926 |
| Author | : David Simchi-Levi |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 321 |
| Release | : 2003-11-22 |
| Genre | : Business & Economics |
| ISBN | : 0071435875 |
In today's environment of tight budgets and even tighter turnarounds, effective supply-chain management has become a core business requirement. Managing the Supply Chain adapts the number one supply-chain book on the college market to examine how professionals can consistently turn supply-chain strategy into a competitive advantage. This results-based book examines the experiences of today's most accomplished companies to demonstrate supply-chain innovation at work in the marketplace.
| Author | : Richard A. Courtney |
| Publisher | : American Bar Association |
| Total Pages | : 0 |
| Release | : 2019 |
| Genre | : Law |
| ISBN | : 9781641054683 |
Persons with disabilities and their family members and caregivers face numerous challenges every day. But beyond those day-to-day issues, they often need assistance navigating bureaucracies and in developing plans for long-term care and financial security. This book, written by a special needs attorney, supplies essential information and valuable guidance to the issues involved in representing these clients. The book begins with advice on understanding and representing special needs clients and their families, including key questions to ask to tailor an appropriate plan. Subsequent chapters address other aspects of representing special needs clients, including: - Public benefits, including SSI, Medicare, and Medicaid- Special needs education issues- Special needs trusts- Financial issues- Ethical and practice risks- How to build a special needs legal practice
| Author | : Sana Loue |
| Publisher | : Springer Nature |
| Total Pages | : 370 |
| Release | : 2022-09-27 |
| Genre | : Psychology |
| ISBN | : 3031103300 |
This book responds to the needs that arise at the intersection of people and animals, focusing on human-animal interaction, human-animal studies, the emotional work of caring for animals, and animal-assisted interventions and therapies. Unlike many works that focus primarily on issues at the micro level, such as animal-assisted interventions, this volume is unique in its focus on issues arising at the micro, macro, and mezzo levels, encompassing human-animal issues and interactions at the level of individuals and family, groups, institutions, and communities. Accordingly, this comprehensive guide addresses the need to better prepare practitioners to work in interdisciplinary environments, whether in the context of theory, research, practice, or advocacy. The authorship of the volume reflects the interdisciplinary foundations of veterinary social work, with contributions from social workers, psychologists, veterinarians, physicians, anthropologists, and bioethicists. The volume is divided into five parts that examine, respectively: the foundations (history and scope) of veterinary social work (Part I); the practice of veterinary social work with individuals, in the context of community programs, and in social work practice (Part II); veterinary social work and the veterinary setting, including veterinary well-being and conflict management (Part III); veterinary social work education (Part IV); and the future of veterinary social work (Part V). Importantly, the volume addresses not only practice issues in the veterinary, clinical, and community settings, but also examines ethical concerns in the clinical and research contexts and the implications of cultural and societal variations on the practice of veterinary social work. The Comprehensive Guide to Interdisciplinary Veterinary Social Work is the definitive resource for social workers and psychologists new to practice issues relating to animals, social work and psychology students at the graduate and undergraduate levels, veterinarians and veterinary students, hospital administrators (human hospitals), and veterinary hospital managers.
| Author | : Ashley Firth |
| Publisher | : Apress |
| Total Pages | : 489 |
| Release | : 2019-11-26 |
| Genre | : Computers |
| ISBN | : 148425452X |
The web has to be inclusive. One in five people living in the UK have a disability. From Microsoft’s “inclusive design” movement - creating adaptive controllers for users with a range of disabilities - to Beyoncé’s site being sued for failure to be accessible, the importance of considering access needs is gaining mainstream attention. Recognizing and catering for a range of disabilities in our online platforms is key to achieving a truly inclusive web. You’ll be guided through a broad range of access needs, the barriers users often face, and provided practical advice on how your sites can help rather than hinder. Going beyond advice tailored solely for developers, this book offers potential improvements for designers, developers, user experience professionals, QA and testers, so that everyone involved in building a website can engage with the concepts without the need to understand how to code. Learn about the very latest technology - such as natural language processing and smart home tech - and explore its application accessibly. This book comes complete with practical examples you can use in your own sites and, for the first time in any web accessibility book, access needs experienced by those with mental health disorders and cognitive impairments are comprehensively covered. Applicable to both new projects and those maintaining existing sites and looking for achievable improvements on them, Practical Web Inclusion and Accessibility gives you all the information you need to ensure that your sites are truly accessible for the modern, inclusive web. What You Will Learn Understand the vast range of disabilities that have online access needs Apply the practical steps required to cater for those needs Use new technology to open up exciting avenues for the sites you create and maintain Approach accessibility from a full spectrum of online disciplines Start thinking about users with specific disabilities and how it impacts your work Who This Book Is For Anyone who wants to have a greater understanding of the inclusive web and considerations that should be made. You do not need to have coding knowledge.
