The Electronic Resources Troubleshooting Guide

The Electronic Resources Troubleshooting Guide
Author: Holly Talbott
Publisher: American Library Association
Total Pages: 184
Release: 2020-11-06
Genre: Language Arts & Disciplines
ISBN: 0838947913

A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.

World Resources 2000-2001

World Resources 2000-2001
Author: C. Rosen
Publisher: Elsevier
Total Pages: 401
Release: 2000-11-29
Genre: Business & Economics
ISBN: 0080543863

World Resources 2000-2001, People and Ecosystems: The Fraying Web of Life focuses on the critical link between ecosystems and people and provides an overview of current global environmental and economic trends using hundreds of indicators in more than 150 countries. Until now there has not been a comprehensive, formalised process to assess human damage to our ecosystems, to establish a baseline for future actions, or to disseminate information that would aid the formulation of better policies world-wide. This book is the first reliable, comprehensive base of evidence for taking stock and taking care of the world's diverse ecosystems. • deals with the critical issues that focus on the link between ecosystems and people • highlights the goods and services that ecosystems provide and illustrates the benefits of a better understanding and better management of the planet's natural wealth • reports on pilot studies by leading scientists and international institutions assessing the state of the world's ecosystems - forests, croplands, grasslands, freshwater systems and coastal areas • increases the understanding of human dependence on nature • raises awareness of environmental threats • provides examples of wise stewardship from all corners of the globe • focuses on four main issues: population and human well-being, food and water security, consumption, energy and wastes, trace emissions since the Kyoto protocol • gives data tables for more than 150 countriesIt demonstrates the power of information and new digital technologies to transform the way we interact with our environment and is particularly important for environmentalists, scientists, professionals, journalists, policy-makers and students. This special Millennium Edition of the World Resources Institute's biennial report published by Elsevier Science in September 2000 in partnership with the World Resources Institute, the UN Environment Program, the UN Development Programme and the World Bank. NEW FROM APRIL 2001 - http://www.enviromod.subnet.dk/Ecological and Environmental Modeling - An Interactive Internet Course

Managing the Transition from Print to Electronic Journals and Resources

Managing the Transition from Print to Electronic Journals and Resources
Author: Maria Collins
Publisher: Routledge
Total Pages: 388
Release: 2008-11
Genre: Education
ISBN: 1135696241

Managing the Transition from Print to Electronic Journals and Resources: A Guide for Library and Information Professionals is a collection of essays from the leading authorities on print-to-e-resource transition – from library institutions of all sizes and levels of funding. This book will help librarians and information professionals to design, implement, and manage solutions to effectively provide online access to e-journals and e-resources. Special topics discussed include reconfiguring acquisition models, electronic resource management (ERM) systems, skill sets necessary for e-resource management, efficiency enhancement, and current trends and initiatives in licensing. In addition, the wide range of articles included in Managing the Transition from Print to Electronic Journals and Resources: A Guide for Library and Information Professionals, will aid librarians in navigating the problems of changing formats, staffing issues, workflow approaches, and new and interrelated tools used to manage and provide access.

Electronic Resource Management in Libraries: Research and Practice

Electronic Resource Management in Libraries: Research and Practice
Author: Yu, Holly
Publisher: IGI Global
Total Pages: 440
Release: 2008-02-28
Genre: Health & Fitness
ISBN: 1599048922

A pronounced move from print subscriptions to electronic resources in all types of libraries has fundamentally impacted the library and its users. With the influx of resources such as e-journals; e-books; index, abstract, and/or full-text databases; aggregated databases; and others, the shift to electronic resources is rapidly changing library operational and organizational procedures. Electronic Resource Management in Libraries: Research and Practice provides comprehensive coverage of the issues, methods, theories, and challenges connected with the provision of electronic resources in libraries, with emphasis on strategic planning, operational guidelines, and practices. This book primarily focuses on management practices of the life-cycle of commercially acquired electronic resources from selection and ordering to cataloging, Web presentation, user support, usage evaluation, and more.

Teaching Legal Research and Providing Access to Electronic Resources

Teaching Legal Research and Providing Access to Electronic Resources
Author: Gary Hill
Publisher: Routledge
Total Pages: 221
Release: 2021-04-14
Genre: Language Arts & Disciplines
ISBN: 131794805X

Teaching Legal Research and Providing Access to Electronic Resources is an essential guidebook to teaching lawyers and legal researchers how to find the information they need. Law librarians and reference librarians will welcome its timely, effective, and innovative techniques for facilitating their patrons’legal research. According to the MacCrate Report, legal research is one of the ten essential skills for practicing law, and educating users in research skills is a crucial part of the law librarian’s job. Teaching Legal Research and Providing Access to Electronic Resources provides you with techniques for training your patrons in effective search strategies. This comprehensive volume will help you offer much more than a list of information on where the data is located. This helpful volume covers the full range of both users and resources, from helping first-year law students find cases in print to helping attorneys learn to use new Web sites and search engines. Its range includes academic, company, and public law libraries. Teaching Legal Research and Providing Access to Electronic Resources discusses formal ways to teach the skills of research, such as scheduled workshops, one-on-one tutorials, for-credit courses in law schools, and CLE-credit courses in law firms. In addition, it offers hints for seizing the teaching moment when a patron needs help doing research. Teaching Legal Research and Providing Access to Electronic Resources presents practical advice for all aspects of patron education, including: the rival merits of process-oriented versus results-oriented learning strategies; coordinating library education programs with courses in legal writing; teaching foreign and international legal research; using learning style theory for more effective classes; helping patrons overcome computer anxiety; lower-cost alternatives to Lexis-Nexis and Westlaw; using technology to deliver reference services.