Business Process Outsourcing Relationships In Swiss Banking
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| Author | : Roman Seidl |
| Publisher | : Cuvillier Verlag |
| Total Pages | : 135 |
| Release | : 2007 |
| Genre | : Banks and banking |
| ISBN | : 3867273642 |
The outsourcing market, especially Business Process Outsourcing (BPO), is growing every year. For decades, companies have successfully used outsourcing to generate significant savings. However, discussions with any employee will reveal some resentment of outsourcing. The aim of the study has been first to improve the understanding of some salient difficulties in Business Process Outsourcing relationships, with special reference to the perceived challenges of managing and monitoring Service Legal Agreements in Swiss banking, and second to assist outsourcing banks and service providers in formulating and managing their outsourcing contracts. The study was designed to obtain, through interviews, descriptions and perceptions of experts in Swiss Banking Business Process Outsourcing. Given the nature of the topic but also because of practical constraints, the investigator elected to use a qualitative, interpretative, social constructionist research framework. An extensive review of the literature revealed that a variety of definitions of in- and out-sourcing exist. Some of these terms were used in academic writings and the business press interchangeably and had to be defined. Twenty-two practitioners were interviewed. The data were analysed and interpreted with the help of qualitative analysis software (NVivo). Subsequently, I compared my findings with those of the literature reviewed. Furthermore, a gap in the literature, namely that it generally does not deal with the perceived quality of the relationship, could be addressed and practical approaches for managing BPO relationships are suggested.
| Author | : |
| Publisher | : Emerald Group Publishing |
| Total Pages | : 122 |
| Release | : 2005 |
| Genre | : Management |
| ISBN | : 1845448499 |
The objective of this e-book is to try to clarify the connection between the notions of goal and business process. The issue is a follow-up to the discussions at the Workshop on Goal-Oriented Business Process Modelling held in London on 2 September 2002. The papers cover a wide spectrum of topics, related to the notions of goals in the business process domain.
| Author | : Andreas Mattig |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 248 |
| Release | : 2010-12-01 |
| Genre | : Business & Economics |
| ISBN | : 3834983519 |
The asset management, and more specifically the mutual fund industry, is facing major strategic challenges. Although the market is growing overall, its growth attracts a steady stream of new entrants and new products that jeopardize the position and profitability of (large) incumbent firms. In order to cope with this setting, Andreas Mattig focuses on a holistic market model to sketch the mutual fund industry structure. This allows to propose a new measurement approach and to track the industrial dynamics. Based on these theoretical contributions, he concentrates on governance aspects and moulds the results into a practice-oriented strategic framework.
| Author | : Andreas Walter Mattig |
| Publisher | : |
| Total Pages | : 9 |
| Release | : 2008 |
| Genre | : |
| ISBN | : |
Quot;Outsourcing success - it's all in Governancequot; reported Lauren Bielski in the ABA Banking Journal 2006 and consequently, governance represents the key concept when discussing outsourcing in practice.However, when analyzing the business process outsourcing practice of Swiss Retail Banks, governance aspects seem so far only to play a minor role in the evaluation of outsourcing decisions. This article deals with outsourcing in Swiss retail banking and raises the question whether the mode of governance does matter from the capital markets' point of view, and what modes of governance might be valued most. Our findings provide evidence that governance concepts applied in practice might divert when viewed from the executive's versus the market's perspective or in other words, outsourcing governance in the banking industry is much more a matter of coping with uncertainty than a process of truly aligning contracts in an optimal way. We conclude that the easiest way to cope with uncertainties in BPO practice is to move towards open markets, hence to make services tradable.
| Author | : Andreas Weth |
| Publisher | : GRIN Verlag |
| Total Pages | : 73 |
| Release | : 2007-07 |
| Genre | : Business & Economics |
| ISBN | : 3638658570 |
Seminar paper from the year 2005 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: 1,3, European Business School - International University Schloß Reichartshausen Oestrich-Winkel (Supply Management Institute, Lehrstuhl fuer Supply Management und Logistik), language: English, abstract: Business Process Outsourcing (BPO) is one of the current major developments in the European economy. For many companies, it is a possibility for establishing a new pres-ence in a different industry or branch. One example for this trend is the fact that Kienbaum Management Service GmbH offers BPO services in the field of document logistics. Besides establishing a new presence in new markets, BPO also leads to significant cost reductions and quality of service improvements. Therefore it is an important strategic tool for the European financial sector which has experienced increasing costs and shrinking margins during the last ten years. This seminar paper focuses principally on BPO in the European financial sector. Therefore, other industries are only relevant in comparisons with the European financial sector. To highlight the current European de-velopment from diversified banks to specialized financial institutions, transaction bank-ing is explained as one of the specialized banking forms with the highest growth rate during the next years. An emphasis is also set in this paper on document logistics in the European financial sector and BPO possibilities in this field. The field of document lo-gistics in the financial sector is not heavily researched. Therefore academic publications in this field are of high interest for the academic community as well as for professionals managing document logistics. After a foreword in chapter one, chapters two and three focus on the introduction to the European financial sector and BPO and include basic definitions. After that, chapter four includes the main part of this seminar paper and puts an emphasis on
| Author | : Daniel Fasnacht |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 219 |
| Release | : 2009-02-11 |
| Genre | : Business & Economics |
| ISBN | : 3540882316 |
Open innovation means gathering new ideas from sources beyond organizational boundaries. It occurs when solutions to address clients’ needs are developed in collaboration and the resulting products and services are distributed through a flexible network of partners. Daniel Fasnacht’s book, the first of its kind, discusses open business models in the context of the financial services industry. He elaborates the drivers for strategic change such as increasingly sophisticated clients or demanding shareholders among other trends, including the recent global financial crisis, and explains why the transition from a closed model of operation to open innovation is vital. Various case studies illustrate how to integrate the client into the firm's innovation process and emphasize the importance of smart client segmentation and a holistic advisory model to serve clients around the globe. Leaders must develop a set of new management practices to be able to invest in multiple strategic directions. They are responsible for giving clients a remarkable experience and for creating social relationship capital based upon an open innovation culture. Open Innovation in the Financial Services provides a much-needed framework for helping to understand industry dynamics in banking and to make the most of organizational energy by using open innovation to sustain profitable growth. The book comes at the right time and offers a new mindset for business – not only for expansion strategies in general, but especially during turbulent times.
| Author | : Rudy Hirschheim |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 539 |
| Release | : 2013-03-09 |
| Genre | : Business & Economics |
| ISBN | : 3662047543 |
This book attempts to synthesize what is known about information systems (IS) outsourcing by dividing the subject into six interrelated parts. It contains an excellent collection of high-quality articles on information systems outsourcing and examples of successful outsourcing in organizations through empirical surveys and case studies. It also offers new insights into hot topics such as information technology offshoring.
| Author | : Daniel Beimborn |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 483 |
| Release | : 2008-08-04 |
| Genre | : Business & Economics |
| ISBN | : 3835055887 |
Daniel Beimborn develops a formal model in order to explore cooperative sourcing activities in the banking industry. Together with survey data from the German banking industry, the model is used in simulation studies which allow for compound analyses of causes and effects of cooperative sourcing.
| Author | : Varun Grover |
| Publisher | : Routledge |
| Total Pages | : 416 |
| Release | : 2015-05-11 |
| Genre | : Business & Economics |
| ISBN | : 1317475518 |
Featuring contributions from prominent thinkers and researchers, this volume in the "Advances in Management Information Systems" series provides a rich set of conceptual, empirical, and introspective studies that epitomize fundamental knowledge in the area of Business Process Transformation. Processes are interpreted broadly to include operational and managerial processes within and between organizations, as well as those involved in knowledge generation. Transformation includes radical and incremental change, its conduct, management, and outcome. The editors and contributing authors pay close attention to the role of IS organizations and information technologies in facilitating business process transformation. Each chapter places major emphasis on clearly articulating the "knowledge" generated, both theoretical and applied. The book incorporates case studies and tables throughout, and provides fundamental grounding for any stakeholder of business process transformation.
| Author | : Thomas N. Duening |
| Publisher | : Wiley |
| Total Pages | : 224 |
| Release | : 2005-04-29 |
| Genre | : Business & Economics |
| ISBN | : 0471727121 |
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.
