BSBCUS402B

BSBCUS402B
Author:
Publisher:
Total Pages: 83
Release: 2013
Genre: Customer relations
ISBN: 9781743491195

Liverpool to Kirkby Fields

Liverpool to Kirkby Fields
Author: Kate Higgins
Publisher: CreateSpace
Total Pages: 318
Release: 2012-11-24
Genre: History
ISBN: 9781478132776

An original personal account of a childhood spent in Kirkby, the first of the Liverpool overspill towns.The story takes me back over 35 years to when my parents first moved to Kirkby where my dad was employed during the second world war as a civil servant at the Royal Ordnance factory. Along with other key workers at the factory, mum and dad were housed in one of 200 purpose built homes on the Kirkby Park estate. With a population of around 3,000 made up mainly of farming people, the pretty little town was just a few years later to be developed into the new town. As the town grew, so did it's crime figures and its reputation spiraled as the population figures reached 50,000 at its peak. After the war, the houses on the estate were bought by Liverpool Corporation and subsequently passed to Kirkby Urban District Council in 1958. Any hopes of moving out of Kirkby were by this time impossible as mum and dad were now expecting their fifth child and with a growing family to feed, dad, no longer able to support the family on his salary, went to work on Liverpool docks as a crane driver, working sometimes seven days a week. And so Kirkby was where I spent my childhood, along with my seven brothers and sisters.As I walk through the estate, 35 years since I left Kirkby, I recall the people, the events, Liverpool's working life and social life, and the humour which together made me and my family who we are today.As I travel through the years, I note the .changes I lived through, from the days when our telephone was the one in the red box on the corner of the road; our first television set, to today's technological world.The story glimpses scenes through the years of family life and school days where the remnants of Victoriana ran parallel with Beatlemania in the “Swinging Sixties”, and of how mum and dad, quite amazingly, managed to take all ten of us on holiday each year.I recall local ghost stories told to me over the years and although my lifelong interest in the supernatural never produced any ghosts, I do relate what happened the moment I was told my mum had died, fifteen years after dad had also died, which led me to believe that he was there for her that day.My parents were extremely proud and hard working, providing the best they possibly could. Having thought very many times over the years of how difficult it was for them and of how I never heard them complain, although mum's hair would practically stand on end at times, I wanted to look back to see how it was that they did manage. I answered my own question as the closer I looked the more I could see clearly that quite simply, they were in it together and by working as a complete partnership, with honesty, many of life's hurdles can be overcome. We were inspired by mum and dad, with their legacy of love, selflessness, work ethics and honesty, and last but never to be forgotten, the ability to see the funny side.

BSBMGT401A Show Leadership in the Workplace

BSBMGT401A Show Leadership in the Workplace
Author: Sandra Griffith
Publisher: Scope
Total Pages: 72
Release: 2008
Genre: Leadership
ISBN: 9780733992001

This Learner Guide addresses the competency BSBMGT401A Show leadership in the workplace. It provides solid underpinning knowledge, plenty of practical examples and workplace scenarios, and the flexibility to be used in a variety of learning environments, such as on-the-job, off-the-job, distant learning or for a combination of these. This Learner Guide will help trainees and students achieve superior learning outcomes with the following learning features: Numerous practical activities linked to competencies Important tips and hints to help students on-the-job Practical examples to show how theory applies to the workplace End-of-chapter assignments and case studies Workplace Projects to allow students to apply theory to a workplace situation Workplace Simulations that are based on case studies and scenarios A glossary of key terms End-of-section tables linking the activities in the Guide to the performance criteria addressed in the section End-of-section tables that link the Employability skills covered. Provides engaging material for learning, designed to increase the participant’s interest in the program and likelihood of completion Is written in relevant, easy-to-read language that facilitates learning Provides numerous activities that develop concepts and reinforce skills Provides clear links between learning and practice, including employability skills Can be used in both workplace and classroom training environments. This Learner Guide will help teachers and trainers of the competency standard by: Providing a clear and consistent resource for each participant Giving the necessary underpinning knowledge for each participant minimising the need for further handouts and/or preparation Providing a source of assessment activities and/or a component of a portfolio of evidence when complete

The Haunting of Alice

The Haunting of Alice
Author: Kate Higgins
Publisher:
Total Pages: 168
Release: 2021-03-09
Genre:
ISBN:

Whose was the face first seen through the eyes of seven year old Alice? Why was she paid random visits over the following twelve years? - Lurking in the shadows; through the mist and once in her bedroom mirror? Always the same face although older as the years had passed, until it became that of a young man. Realising the sightings were for her eyes only, Alice had never told a soul of the hauntings in the hope that they would stop. When phantom telephone calls began waking her in the dead of night accompanied by mysterious knockings at the door - through rain, hail or snow, she began to doubt her own sanity. After first confiding in her older brother she eventually enlisted the help of a medium to see whether it was the supernatural she was experiencing. He took her on a journey to explore what he believed to be a forgotten memory attempting to rise to the surface. Was the medium right or was her mother's belief that Alice was simply sleepwalking? Was she delusional as she herself feared or was her brother right after all, the times she'd heard him say over the years that Alice was 'A bit missing?'

Managing Technological Innovation: Tools And Methods

Managing Technological Innovation: Tools And Methods
Author: Tugrul U Daim
Publisher: World Scientific
Total Pages: 398
Release: 2017-03-09
Genre: Business & Economics
ISBN: 9813207280

The management of technological innovation is both an art, as well as a science; the process involves the know-how and technological core skills to deliver the functionality on the one hand, and (with an ear on the ground) the ability to identify changes in technologies to come up with new innovations on the other. This requires, as a result, frameworks, system tools, and methodologies to improve the yield in innovations.Managing Technological Innovation provides a set of tools and case studies for R&D managers to effectively manage technological innovations — from the identifying of technological needs to the launch of the product. The book is divided into five parts. Part 1 addresses the policies and strategies necessary to provide direction to R&D organizations in the management of technological innovation. Part 2 focuses on technological assessment; presenting the methods available to better matching of technologies to strategic directions, supported with case studies to illustrate the evaluation methods. Part 3 covers the development and building of technological portfolios with new products, as well as mitigation strategies. Part 4 focus on the execution phase of built portfolios — the development of new products. And finally, Part 5 rounds up with a study on the factors which impact the diffusion of technological innovations into the market place.This book is a practical guide for R&D professions and designers, as well as a case study reference for graduate students in pursuit of their project work.

SITXCCS002A Provide Quality Customer Service

SITXCCS002A Provide Quality Customer Service
Author: Lee Perlitz
Publisher: Scope
Total Pages: 77
Release: 2009
Genre: Customer relations
ISBN: 9781442504905

This Learner Guide addresses the competency SITXCCS002A Provide quality customer service. It provides learners with a structured learning pathway of concepts, examples, and activities, addressing each Performance Criteria of the competency standard in a logical fashion. This Learner Guide will help trainees and students achieve superior learning outcomes as it: Provides engaging material for learning, designed to increase the participant’s interest in the program and likelihood of completion Is written in relevant, easy-to-read language that facilitates learning Provides numerous activities that develop concepts and reinforce skills Provides clear links between learning and practice, including employability skills Can be used in both workplace and classroom training environments This Learner Guide will help teachers and trainers of the competency standard by: Providing a clear and consistent resource for each participant Giving the necessary underpinning knowledge for each participant minimising the need for further handouts and/or preparation Providing a source of assessment activities and/or a component of a portfolio of evidence when complete