Automotive Service Management
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| Author | : Andrew Rezin |
| Publisher | : Prentice Hall |
| Total Pages | : 0 |
| Release | : 2013 |
| Genre | : Automobile repair shops |
| ISBN | : 9780132725408 |
Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text's conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.
| Author | : Andrew A. Rezin |
| Publisher | : Prentice Hall |
| Total Pages | : 0 |
| Release | : 2009 |
| Genre | : Automobile repair shops |
| ISBN | : 9780131998636 |
For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today's service managers including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.
| Author | : Gary LaRosa |
| Publisher | : Jones & Bartlett Learning |
| Total Pages | : 221 |
| Release | : 2019-01-17 |
| Genre | : Transportation |
| ISBN | : 1284145840 |
In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.
| Author | : Chris Collins |
| Publisher | : |
| Total Pages | : 170 |
| Release | : 2019-10 |
| Genre | : Business & Economics |
| ISBN | : 9781733394505 |
When your service department is struggling to reach its goals and management is breathing down your neck, who can you turn to for help? In The Irreplaceable Service Manager, Chris Collins provides you with the roadmap to exponentially improve your service department performance in 90 days or less. From maximizing Fixed Absorption and Customer Retention to optimizing Time Management and Labor Rates, Chris's methods have proven to assist service managers determined to boost their service department results. A sought-after dealership consultant and management expert, Chris offers a platform for action that helps service advisors and managers improve department operations by: Recruiting a team of bulldogs who can make customers happy and ROI numbers soar Utilizing his secrets to increase and maintain a high CSI level Holding people responsible for their jobs to effectively impact time management This book includes hundreds more tips and tricks that will enable you to transform your service department into a well-oiled, lucrative machine - while at the same time making you an Irreplaceable Service Manager.
| Author | : Richard Normann |
| Publisher | : |
| Total Pages | : 216 |
| Release | : 1991-05-03 |
| Genre | : Business & Economics |
| ISBN | : |
Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.
| Author | : John R. Bryson |
| Publisher | : Springer Nature |
| Total Pages | : 294 |
| Release | : 2020-11-26 |
| Genre | : Business & Economics |
| ISBN | : 3030520609 |
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
| Author | : Cheryl Law |
| Publisher | : |
| Total Pages | : 130 |
| Release | : 2021-03-08 |
| Genre | : |
| ISBN | : |
Are you a new parts manager?Have you been looking for key performance indicators To see how your parts department is running? Are you looking for solid actionable ways to improve your parts department? Do you want to excel as an automotive parts manager?Do you want a deeper understanding of the inner workings of the parts department? If you answered yes to any of these questions this book is for you! Managing an Automotive Parts Department was created to fill the gap between becoming a parts manager and the steep learning curve. Most parts departments don't have a succession plan, leaving the replacement parts manager searching for information on how to run the department without actually knowing what to look for and what targets they are striving to reach. Inside this book you will find KPI's and Knowledge Boosters that will help you find the balance between profit, people and inventory.
| Author | : Malte Ackermann |
| Publisher | : Springer Nature |
| Total Pages | : 135 |
| Release | : 2021-07-05 |
| Genre | : Business & Economics |
| ISBN | : 3030755908 |
The advent of mobility-as-a-service and the disruption of the automotive industry are both overlapping and fuelled by the same developments and thus raise a very fundamental question: are we at peak car? Based on the author’s extensive field research, academic study, and professional experience, this book explores this very question as well as the underlying social, economic, generational, and regulatory changes that lead to a new mobility regime. Through rich descriptions of established OEMs and mobility start-ups, it discusses the current forms of mobility and the promise of autonomous technology. It further explores the strategic dimension of these developments so as to navigate and succeed within the disruptive and ever-changing environment of mobility services.
| Author | : Alex Dotson |
| Publisher | : Createspace Independent Publishing Platform |
| Total Pages | : 188 |
| Release | : 2016-06-24 |
| Genre | : |
| ISBN | : 9781533299628 |
The auto repair business is available to all men and women who wish to be successful in the lucrative auto repair industry. Every detail you will need will be included in this guide with easy to understand, step by step instructions. I will cover everything you will need to know about the location, the building, the layout of the office, the shop, and the parking area. I will even tell you how to park customers' vehicles to prevent damage and to also allow the manager to assess work load and determine the status of vehicles. You will learn how to arrange the work space for maximum efficiency. I will also share with you the details for developing an effective office team, shop team and professional team. In addition, you will receive tips on dealing with customers and customer related issues. There is also a section dedicated to general business practices. It covers business structures, creative marketing and advertising, and business resources available to you which will help you fine tune your business. After reading this guide from cover to cover you will possess all of the necessary knowledge to successfully start and manage your own auto repair facility. You will be a huge success in the auto repair business and, of this, I am 110% certain!!!
| Author | : |
| Publisher | : |
| Total Pages | : 236 |
| Release | : 1926 |
| Genre | : Public utilities |
| ISBN | : |
