Automotive After Sales Management - A Practical Guide to Successful Workshop Parts & Service Operations

Automotive After Sales Management - A Practical Guide to Successful Workshop Parts & Service Operations
Author: Mohamad Idrakisyah
Publisher: Mohamad Idrakisyah
Total Pages: 259
Release: 2021-02-23
Genre: Business & Economics
ISBN:

The after sales segment of the automotive industry is gaining prominence over sales. The intensive competition in sales of new cars has reduced profit margins, but on the other hand, this is compensated from the higher profit margin derived from the after sales business. The onus is on the automotive manufacturers to heed to the new importance of the after sales business in reacting to the changes and expectations of customers. This book is written as a practical guide manual on matters relating to the management of the after sales business. The objective is to bring about improvements in all levels of the after sales operations in workshops. The growth, profitability and sustainability of the after sales dealerships are possible when the business is managed in an effective and efficient manner. The chapters in the book covers all matters pertaining to the after sales operations, written in an easy-to-understand manner for practical and straightforward implementation across dealerships.

How To Use Automotive Diagnostic Scanners

How To Use Automotive Diagnostic Scanners
Author: Tracy Martin
Publisher: Motorbooks
Total Pages: 203
Release: 2015-08-01
Genre: Transportation
ISBN: 1627886486

From hand-held, dedicated units to software that turns PCs and Palm Pilots into powerful diagnostic scanners, auto enthusiasts today have a variety of methods available to make use of on-board diagnostic systems. And not only can they be used to diagnose operational faults, they can be used as low-budget data acquistion systems and dynamometers, so you can maximize your vehicle's performance. Beginning with why scanners are needed to work effectively on modern cars, this book teaches you how to choose the right scanner for your application, how to use the tool, and what each code means. "How To Use Automotive Diagnostic Scanners" is illustrated with photos and diagrams to help you understand OBD-I and OBD-II systems (including CAN) and the scanners that read the information they record. Also included is a comprehensive list of codes and what they mean. From catalytic converters and O2 sensors to emissions and automotive detective work, this is the complete reference for keeping your vehicle EPA-compliant and on the road!

Franchise Opportunities Handbook

Franchise Opportunities Handbook
Author:
Publisher:
Total Pages: 404
Release: 1983
Genre: Franchises (Retail trade)
ISBN:

This is a directory of companies that grant franchises with detailed information for each listed franchise.

Service And Operations Management

Service And Operations Management
Author: Cengiz Haksever
Publisher: World Scientific Publishing Company
Total Pages: 691
Release: 2017-12-26
Genre: Business & Economics
ISBN: 9813209461

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].