Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
Author: Kerry Patterson
Publisher: McGraw Hill Professional
Total Pages: 287
Release: 2011-09-16
Genre: Business & Economics
ISBN: 0071772200

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Conversationally Speaking: Tested New Ways to Increase Your Personal and Social Effectiveness, Updated 2021 Edition

Conversationally Speaking: Tested New Ways to Increase Your Personal and Social Effectiveness, Updated 2021 Edition
Author: Alan Garner
Publisher: McGraw Hill Professional
Total Pages: 225
Release: 2017-08-18
Genre: Self-Help
ISBN: 1260117286

Learn the secrets of effective communication from the most popular book in the world for teaching conversation skills – almost one million copies sold! Fully updated for the 2020s, Conversationally Speaking provides proven communication strategies, based on hundreds of research studies, as well as the authors' own experience teaching conversation workshops. Now you can use this expertise to get more out of your everyday interactions with family, friends, and coworkers. Everybody thinks that some people are born with the "gift of gab" and some people aren't. But the truth is there is no "gift of gab." People who are good at conversation just know a few simple skills that anyone can learn. This book will teach you those skills. With Conversationally Speaking, you will learn how to: Ask the kind of questions that promote conversation Interest people in what you have to say Achieve deeper levels of understanding and intimacy Handle criticism constructively Overcome shyness and become more confident Listen so others will be encouraged to talk to you Find out why Toastmaster Magazine calls Conversationally Speaking "the classic how-to book in social communication" and why Dr. Aaron Beck, whose work has had a major influence on thousands of psychologists, calls it "of great value for people who want to sharpen their skills in interpersonal relations."

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Author: Joseph Grenny
Publisher: McGraw Hill Professional
Total Pages: 332
Release: 2021-10-26
Genre: Business & Economics
ISBN: 1260474194

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

True to Life Starter Personal Study Audio CD

True to Life Starter Personal Study Audio CD
Author: Stephen Slater
Publisher: Cambridge University Press
Total Pages: 242
Release: 1998-10-26
Genre: Foreign Language Study
ISBN: 9780521595766

True to Life is a five level course designed specifically for adult learners.

Help Them Grow Or Watch Them Go

Help Them Grow Or Watch Them Go
Author: Beverly Kaye
Publisher: Berrett-Koehler Publishers
Total Pages: 143
Release: 2012
Genre: Business & Economics
ISBN: 1609946324

Kaye and Giulioni identify three broad types of conversations that have the power to motivate employees more deeply than any well-intentioned development event or process to help with career development.

It's the Way You Say It

It's the Way You Say It
Author: Carol A. Fleming
Publisher: Berrett-Koehler Publishers
Total Pages: 270
Release: 2013-03-04
Genre: Language Arts & Disciplines
ISBN: 1609947452

A revised and updated edition of the detailed, down-to-earth guide to speaking your mind effectively—includes useful exercises. The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like. And even if they do, they don’t think they can change it. It’s the Way You Say It is a thorough, nuts-and-bolts guide to becoming aware and taking control of how you communicate with others. Dr. Carol Fleming provides detailed advice and scores of exercises for Understanding how others hear you Dealing with specific speech problems Varying your vocal patterns to make your speech more dynamic Using grammar and vocabulary to increase your clarity and impact Reinforcing your message with nonverbal cues Conquering stage fright An entire section of the book focuses on communication issues in the workplace—interviews, presentations, voice mail, and more. In addition, Dr. Fleming puts a human face on her advice through vivid before-and-after stories of forty men and women who came to her for help. “No other skills will position you ahead of your competition as much as good speaking and presentation skills. No book approaches the depth and breadth of Dr. Carol Fleming’s It’s the Way You Say It.” —Patricia Fripp, CSP, CPAE, keynote speaker, executive speech coach, and president of Fripp & Associates

Verbal Advantage

Verbal Advantage
Author: Charles Harrington Elster
Publisher: Random House Reference
Total Pages: 482
Release: 2009-02-04
Genre: Language Arts & Disciplines
ISBN: 030756097X

First time in book form! A successful program for teaching 3,500 vocabulary words that successful people need to know, based on America's #1 bestselling audio vocabulary series. "People judge you by the words you use." Millions of Americans know this phrase from radio and print advertising for the Verbal Advantage audio series, which has sold over 100,000 copies. Now this bestselling information is available for the first time in book form, in an easy-to-follow, graduated vocabulary building program that teaches an outstanding vocabulary in just ten steps. Unlike other vocabulary books, Verbal Advantage provides a complete learning experience, with clear explanations of meanings, word histories, usages, pronunciation, and more. Far more than a cram session for a standardized test, the book is designed as a lifetime vocabulary builder, teaching a vocabulary shared by only the top percentage of Americans, with a proven method that helps the knowledge last. A 10-step vocabulary program teaches 500 key words and 3,000 synonyms. Lively, accessible writing from an expert author and radio personality. From the Trade Paperback edition.

Spanish For Dummies

Spanish For Dummies
Author: Pedro Vázquez Bermejo
Publisher: John Wiley & Sons
Total Pages: 585
Release: 2010-05-14
Genre: Foreign Language Study
ISBN: 0470664525

Whether you want to take up Spanish from scratch or brush up on your existing skills, this practical, easy-to-follow guide is for you! Inside you'll find helpful lessons, cultural facts, handy references and much more, including a Spanish-English mini-dictionary and common verb lists. Learn how to use your skills in a variety of everyday contexts, and discover common expressions, important holidays and phrases that'll make you sound fluent. Spanish For Dummies is your one-way ticket to speaking mainland Spanish with confidence. Spanish For Dummies includes: Part I: Getting Started Chapter 1: You Already Know a Little Spanish Chapter 2: The Nitty Gritty: Basic Spanish Grammar Part II: Spanish in Action Chapter 3: Hola! Hello! Greetings and Introductions Chapter 4: Getting to Know You: Making Small Talk Chapter 5: Dining Out and Going to Market Chapter 6: Shopping Made Easy Chapter 7: Going Out on the Town Chapter 8: Enjoying Yourself: Recreation Chapter 9: Talking on the Phone Chapter 10: At the Office and Around the House Part III: Spanish on the Go Chapter 11: Money, Money, Money Chapter 12: Dónde Está? (Where Is It?): Asking Directions Chapter 13: Checking into a Hotel Chapter 14: Getting Around: Planes, Trains, Taxis, and More Chapter 15: Planning a Trip Chapter 16: Help! Handling Emergencies Part IV: The Part of Tens Chapter 17: Ten Ways to Speak Spanish Quickly Chapter 18: Ten Favourite Spanish Expressions Chapter 19: Ten Holidays to Remember Chapter 20: Ten Phrases That Make You Sound Fluent in Spanish Part V: Appendixes Appendix A: Spanish-English Mini Dictionary Appendix B: Spanish Verbs Appendix C: Spanish Facts

Let's Talk Level 3 Teacher's Manual with Audio CD

Let's Talk Level 3 Teacher's Manual with Audio CD
Author: Leo Jones
Publisher: Cambridge University Press
Total Pages: 252
Release: 2008-02-25
Genre: Education
ISBN: 9780521692885

Letâ€(TM)s Talk Second edition is a speaking and listening course that takes students from a high-beginning to a high-intermediate level. The Let's Talk 3, Second Edition,Teacher's Manual has been enhanced and expanded to offer increased support and flexibility. Included are detailed teaching notes, clear learning objectives for every activity, teaching tips, expansion activities, and writing options. Provided as photocopiables in the back of the book are model conversations for discussion support, talking points for additional speaking practice, and a complete assessment program including quizzes and tests. The Audio CD packaged with the Teacher's Manual provides all the listening sections for the assessment program.