Aplicar Cultura Agil Nas Organizacoes
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Lean Enterprise
| Author | : Jez Humble |
| Publisher | : O'Reilly Media |
| Total Pages | : 343 |
| Release | : 2020-07-20 |
| Genre | : Business & Economics |
| ISBN | : 1492092223 |
How well does your organization respond to changing market conditions, customer needs, and emerging technologies when building software-based products? This practical guide presents Lean and Agile principles and patterns to help you move fast at scaleâ??and demonstrates why and how to apply these paradigms throughout your organization, rather than with just one department or team. Through case studies, youâ??ll learn how successful enterprises have rethought everything from governance and financial management to systems architecture and organizational culture in the pursuit of radically improved performance. Discover how Lean focuses on people and teamwork at every level, in contrast to traditional management practices Approach problem-solving experimentally by exploring solutions, testing assumptions, and getting feedback from real users Lead and manage large-scale programs in a way that empowers employees, increases the speed and quality of delivery, and lowers costs Learn how to implement ideas from the DevOps and Lean Startup movements even in complex, regulated environments
Como Conquistar Clientes Todos os Dias: Volume 2
| Author | : MAX EDITORIAL |
| Publisher | : Max Editorial |
| Total Pages | : 69 |
| Release | : 2024-05-08 |
| Genre | : Business & Economics |
| ISBN | : 1779712855 |
O mercado B2B está em constante mudança. As expectativas dos clientes estão aumentando, a competição está se intensificando e as tecnologias estão evoluindo a um ritmo acelerado. Neste contexto, as empresas que desejam prosperar precisam se concentrar em oferecer uma experiência do cliente (CX) excepcional. O que é CX B2B? CX B2B é a soma de todas as experiências que um cliente B2B tem com uma empresa, desde o primeiro contato até o pós-venda. Abrange todos os pontos de contato, desde o site da empresa até o atendimento ao cliente. Por que CX B2B é importante? Uma CX B2B excepcional pode trazer diversos benefícios para as empresas, como: •Aumento da retenção de clientes: Clientes satisfeitos são mais propensos a permanecer com a empresa. •Aumento da receita: Clientes que têm uma boa experiência com a empresa tendem a gastar mais. •Melhoria da reputação da empresa: Uma boa reputação pode atrair novos clientes e aumentar a fidelidade dos clientes existentes. •Aumento da produtividade dos funcionários: Funcionários que estão engajados em proporcionar uma boa experiência do cliente são mais produtivos. Como criar uma CX B2B excepcional Existem diversas maneiras de criar uma CX B2B excepcional. Algumas dicas importantes são: •Conhecer seus clientes: É importante entender as necessidades e expectativas dos seus clientes para poder oferecer uma experiência personalizada. •Oferecer um atendimento ao cliente excepcional: O atendimento ao cliente é um dos pontos de contato mais importantes na jornada do cliente. É importante oferecer um atendimento rápido, eficiente e amigável. •Criar um processo de compra fácil e eficiente: O processo de compra deve ser o mais fácil e eficiente possível para o cliente. •Oferecer conteúdo relevante e útil: O conteúdo que você oferece aos seus clientes deve ser relevante para as necessidades deles e útil para o seu negócio. •Personalizar a experiência do cliente: Os clientes esperam que as empresas ofereçam uma experiência personalizada. Você pode personalizar a experiência do cliente usando dados e insights sobre seus clientes. CX B2B é essencial para o sucesso das empresas no mercado B2B. Ao oferecer uma CX B2B excepcional, as empresas podem aumentar a retenção de clientes, aumentar a receita, melhorar a reputação da empresa e aumentar a produtividade dos funcionários. Aprenda Muito Mais...
Cómo Conseguir Clientes Cada Día - Volúmen 2
| Author | : MAX EDITORIAL |
| Publisher | : Max Editorial |
| Total Pages | : 69 |
| Release | : 2024-05-13 |
| Genre | : Business & Economics |
| ISBN | : 1779714890 |
El mercado B2B cambia constantemente. Las expectativas de los clientes aumentan, la competencia se intensifica y las tecnologías evolucionan a un ritmo rápido. En este contexto, las empresas que quieran prosperar deben centrarse en ofrecer una experiencia de cliente (CX) excepcional. ¿Qué es B2B CX? B2B CX es la suma de todas las experiencias que tiene un cliente B2B con una empresa, desde el primer contacto hasta la posventa . Cubre todos los puntos de contacto, desde el sitio web de la empresa hasta el servicio de atención al cliente. ¿Por qué es importante B2B CX? Una CX B2B excepcional puede aportar varios beneficios a las empresas, tales como: •Mayor retención de clientes: es más probable que los clientes satisfechos permanezcan en la empresa. •Aumento de ingresos: los clientes que tienen una buena experiencia con la empresa tienden a gastar más. •Mejora de la reputación de la empresa: una buena reputación puede atraer nuevos clientes y aumentar la lealtad entre los clientes existentes. •Mayor productividad de los empleados: los empleados que se dedican a brindar una buena experiencia al cliente son más productivos. Cómo crear una CX B2B excepcional Hay varias formas de crear una CX B2B excepcional. Algunos consejos importantes son: •Conozca a sus clientes: Es importante comprender las necesidades y expectativas de sus clientes para poder ofrecer una experiencia personalizada. •Ofrezca un servicio al cliente excepcional: el servicio al cliente es uno de los puntos de contacto más importantes en el recorrido del cliente. Es importante ofrecer un servicio rápido, eficiente y amigable. •Crear un proceso de compra fácil y eficiente: El proceso de compra debe ser lo más fácil y eficiente posible para el cliente. •Ofrece contenido relevante y útil: El contenido que ofrezcas a tus clientes debe ser relevante para sus necesidades y útil para tu negocio. •Personalice la experiencia del cliente: los clientes esperan que las empresas brinden una experiencia personalizada. Puede personalizar la experiencia del cliente utilizando datos e información sobre sus clientes. B2B CX es fundamental para el éxito de las empresas en el mercado B2B. Al ofrecer una CX B2B excepcional, las empresas pueden aumentar la retención de clientes, aumentar los ingresos, mejorar la reputación de la empresa y aumentar la productividad de los empleados. Aprenda mucho más...
Administra ‹o Pœblica
| Author | : Augustinho Paludo |
| Publisher | : Elsevier |
| Total Pages | : 543 |
| Release | : 2012 |
| Genre | : |
| ISBN | : 8535252738 |
Agile Software Development Ecosystems
| Author | : James A. Highsmith |
| Publisher | : Addison-Wesley Professional |
| Total Pages | : 452 |
| Release | : 2002 |
| Genre | : Computers |
| ISBN | : 9780201760439 |
Traditional software development methods struggle to keep pace with the accelerated pace and rapid change of Internet-era development. Several "agile methodologies" have been developed in response -- and these approaches to software development are showing exceptional promise. In this book, Jim Highsmith covers them all -- showing what they have in common, where they differ, and how to choose and customize the best agile approach for your needs.KEY TOPICS:Highsmith begins by introducing the values and principles shared by virtually all agile software development methods. He presents detailed case studies from organizations that have used them, as well as interviews with each method's principal authors or leading practitioners. Next, he takes a closer look at the key features and techniques associated with each major Agile approach: Extreme Programming (XP), Crystal Methods, Scrum, Dynamic Systems Development Method (DSDM), Lean Development, Adaptive Software Development (ASD), and Feature-Driven Development (FDD). In Part III, Highsmith offers practical advice on customizing the optimal agile discipline for your own organization.MARKET:For all software developers, project managers, and other IT professionals seeking more flexible, effective approaches to developing software.
Artificial Intelligence for Fashion
| Author | : Leanne Luce |
| Publisher | : Apress |
| Total Pages | : 225 |
| Release | : 2018-12-08 |
| Genre | : Computers |
| ISBN | : 1484239318 |
Learn how Artificial Intelligence (AI) is being applied in the fashion industry. With an application focused approach, this book provides real-world examples, breaks down technical jargon for non-technical readers, and provides an educational resource for fashion professionals. The book investigates the ways in which AI is impacting every part of the fashion value chain starting with product discovery and working backwards to manufacturing. Artificial Intelligence for Fashion walks you through concepts, such as connected retail, data mining, and artificially intelligent robotics. Each chapter contains an example of how AI is being applied in the fashion industry illustrated by one major technological theme. There are no equations, algorithms, or code. The technological explanations are cumulative so you'll discover more information about the inner workings of artificial intelligence in practical stages as the book progresses. What You’ll Learn Gain a basic understanding of AI and how it is used in fashion Understand key terminology and concepts in AI Review the new competitive landscape of the fashion industry Conceptualize and develop new ways to apply AI within the workplaceWho This Book Is For Fashion industry professionals from designers, managers, department heads, and executives can use this book to learn about how AI is impacting roles in every department and profession.
Social Psychology of Culture
| Author | : Chi-Yue Chiu |
| Publisher | : Psychology Press |
| Total Pages | : 401 |
| Release | : 2013-12-16 |
| Genre | : Psychology |
| ISBN | : 1317710185 |
As the speed of globalization accelerates, world cultures are more closely connected to each other than ever before. But what exactly is culture? It seems to be involved in all psychological processes, but can its psychological consequences be studied scientifically? How can cultural differences be described without reifying culture and reinforcing cultural stereotypes? Culture and mind constitute each other, but how? Why do humans need culture? How did the evolution of the mind enable the development of human culture? How does participation in culture transform the mind, and how does the mind process and apply culture? How may culture become a resource for pursuing valued goals, and how does culture become part of the self? How do culture travelers navigate cultures and negotiate multiple cultural identities? The authors of this volume offer a refreshing theoretical perspective and organize seemingly disparate research evidence into a coherent body of psychological knowledge. With its accessible language and lively narrative, this volume engages its readers in an intellectual journey through the fascinating research literatures in psychology, anthropology, and the cognate disciplines. This book will make an ideal textbook for senior undergraduate and graduate courses on psychology and culture, cultural studies, cognitive anthropology, and intercultural communication.
Enhancing Synergies in a Collaborative Environment
| Author | : Pablo Cortés |
| Publisher | : Springer |
| Total Pages | : 370 |
| Release | : 2015-02-04 |
| Genre | : Technology & Engineering |
| ISBN | : 3319140787 |
This volume contains a selection of the best papers presented at the 8th International Conference on Industrial Engineering and Industrial Management, XX International Conference on Industrial Engineering and Operations Management, and International IIE Conference 2014, hosted by ADINGOR, ABEPRO and the IIE, whose mission is to promote links between researchers and practitioners from different branches, to enhance an interdisciplinary perspective of industrial engineering and management. The conference topics covered: operations research, modelling and simulation, computer and information systems, operations research, scheduling and sequencing, logistics, production and information systems, supply chain and logistics, transportation, lean management, production planning and control, production system design, reliability and maintenance, quality management, sustainability and eco-efficiency, marketing and consumer behavior, business administration and strategic management, economic and financial management, technological and organizational innovation, strategy and entrepreneurship, economics engineering, enterprise engineering, global operations and cultural factors, operations strategy and performance, management social responsibility, environment and sustainability. This book will be of interest to researchers and practitioners working in any of the fields mentioned above.
