E-Marketing

E-Marketing
Author: K & A Press
Publisher: K&A Press
Total Pages: 385
Release: 2002
Genre:
ISBN: 092405011X

10 Steps to Successful Customer Service

10 Steps to Successful Customer Service
Author: Maxine Kamin
Publisher: Association for Talent Development
Total Pages: 289
Release: 2010-02-01
Genre: Business & Economics
ISBN: 1607283670

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction—Be Positive Step 6: Aggressively Solve Problems—the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer

Conceptual Selling

Conceptual Selling
Author: Robert Bruce Miller
Publisher: Grand Central Publishing
Total Pages: 324
Release: 1989
Genre: Selling
ISBN: 9780446389068

Written by the authors of Strategic Selling, this is the revolutionary system for face-to-face selling that's used by America's best companies.

Professional Selling

Professional Selling
Author: Mohamed B. Mansour
Publisher: Dog Ear Publishing
Total Pages: 186
Release: 2018-06-14
Genre: Business & Economics
ISBN: 1457560178

Professional Selling: Types, Approaches and Management is an essential guide that covers the role of professional selling as part of an organization’s integrated marketing system. It presents, in detail, the various types of professional selling functions as well as the process of presenting a product to a customer and closing a sale. It describes how a professional salesperson should follow up after a sale in order to maintain customer satisfaction and develop a long-term relationship. This professional reference goes global, too, by discussing sales and negotiation activities in different cultures. The book does more than discuss the steps of selling; it also includes comprehensive information about what it takes to manage key accounts as well as salespeople, especially recruitment, training, compensation, and evaluation. It features exercises, cases, and role-playing to achieve its objectives. Salespeople and managers alike will benefit from the knowledge and guidance provided in Professional Selling: Types, Approaches and Management.

The Sales Professionals' Master Workbook of SYSTEMS

The Sales Professionals' Master Workbook of SYSTEMS
Author: Gerard Assey
Publisher: Gerard Assey
Total Pages:
Release: 2020-08-19
Genre: Business & Economics
ISBN: 8194684749

‘The Sales Professionals’ Master Workbook of S.Y.S.T.E.M.S’ is uniquely designed to transform one into a Master Sales Consultant by helping them, discover the secrets that drive the top world's sales professionals. It is designed to help the individual or his team create the habits and lasting changes, by enabling them replace current unacceptable patterns that are costing their company sales with new ones that will eventually help them achieve their sales goals faster and more consistently. As budgets continue to shrink and the competition continues to increase, mastering the sales process the ‘professional way’ is a vital part of survival. People no longer buy a product or a service for its features; customers now want to know how that product or service will benefit them before they make a purchasing decision. To be successful in this environment, salespeople must be adept at both uncovering customer needs and demonstrating how they can fulfill those needs. Establishing value does not start with a prepared presentation, but with a search for the customer’s real needs. Customers care more about solving their problems and meeting their objectives than they do about the range of services the Sales Person and his company has to offer. The Sales Professionals’ Master Workbook of S.Y.S.T.E.M.S will provide a very structured, formatted & step by step approach to help ‘win & keep customers for life’! No gimmicks, no jargon, just emphasis on relationship building, this is a well structured course on 100% building value & long lasting partnerships with customers! A must for anyone in Sales-right from the front line to the CEO! Praises, Raves & Reviews “Gerard is an absolute STAR salesperson with huge doses of each of the attributes mentioned in this book. This amazingly structured book he has put together, with his long years of experience both on field as a sales professional, and as a coach and mentor for several sharp minds across the world will bring out the best in you. If you have bought this book, let me assure you, that it has all there is to learn about consultative selling! Just go get that sale!!!” Radhika Shastry (Former Managing Director), RCI-South Asia “Gerard Assey takes the sales person on a compelling journey in mastering the art of selling and salesmanship ...a must read for anyone aspiring to become a successful business executive” Mike Selvarajah, International Business Executive & Associate Director, BELL CANADA “Sales people like to learn from sales people & it's also a fact that there is none better to enlighten you on systems of achieving sales than Gerard Assey. He is providing value to MRF through training our sales force for 10+ years and the results speak for themselves. This book would serve as a ready reckoner to achieve excellence in selling through adopting the systems described by Gerard" V. Chacko Jacob, Assistant Manager-Learning & Development, MRF Ltd. "Gerard, once again, your book is brilliant! I especially value and recommend to all Sales Managers and Company Owners willing to improve their company performances, your straight-forward and common-sense approach towards Sales Management.” Renaud Guttinger, General Manager, JCL LOGISTICS INDONESIA

SPIN® -Selling

SPIN® -Selling
Author: Neil Rackham
Publisher: Taylor & Francis
Total Pages: 253
Release: 2020-04-28
Genre: Business & Economics
ISBN: 1000111482

True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book. Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don‘t work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process: Situation questions Problem questions Implication questions Need-payoff questions SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today‘s leading companies with dramatic improvements to their sales performance.

Concepts in Health Care Entrepreneurship

Concepts in Health Care Entrepreneurship
Author: Jenson Hagen
Publisher: Remedy Books
Total Pages: 496
Release: 2013-02-27
Genre: Business & Economics
ISBN: 0983951039

Concepts in Health Care Entrepreneurship presents a groundbreaking series of business concepts delivering a unique and powerful education to health care providers wanting to start and operate a self-owned clinic. This textbook leaves no stone unturned as it moves through the fields of marketing, accounting, finance, and management. Each chapter builds a new layer of understanding allowing the reader to feel incredibly comfortable with the idea of launching an entrepreneurial venture by the book's end.