World-class Courtesy
Author | : National Performance Review (U.S.) |
Publisher | : Headline Book Publishing |
Total Pages | : 46 |
Release | : 1997 |
Genre | : Business & Economics |
ISBN | : |
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Author | : National Performance Review (U.S.) |
Publisher | : Headline Book Publishing |
Total Pages | : 46 |
Release | : 1997 |
Genre | : Business & Economics |
ISBN | : |
Author | : Cat Hill |
Publisher | : Trafalgar Square Books |
Total Pages | : 250 |
Release | : 2019-11-15 |
Genre | : Sports & Recreation |
ISBN | : 1646010183 |
When owning, training, riding, and showing horses, there is a certain “look” to which one aspires. World-class “turnout”—a horse in peak condition, perfectly coiffed and luminous with health, outfitted with gleaming and well-fit tack appropriate for his sport—can take your breath away. And while it can certainly play a significant role in a competitive rider’s success, it is just as appealing to have any horse “groomed to the nines,” whether he’s headed for an afternoon lesson or just out on the trail. Achieving this superior look is not just about clean tack, shiny brass, spotless stockings, or perfect braids. The most important steps are in the day-to-day nitty-gritty of grooming and caring for the horse: noticing “something not-quite-right” about the way the horse looks or moves before it becomes “something wrong”; brushing and combing and trimming a little every day so the horse’s skin and coat remain healthy; knowing how to prepare a horse properly for training, and how to cool him down afterward. Now, two of the best professional grooms in the business share their trade secrets, with over 1200 color photographs accompanying the ultimate modern-day guide for all riders who want their horses to look and feel their best.
Author | : Joseph Michelli |
Publisher | : Mcgraw-hill |
Total Pages | : 224 |
Release | : 2008-06-13 |
Genre | : Business & Economics |
ISBN | : 9780071548335 |
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
Author | : Mary Mercedes |
Publisher | : Harper Collins |
Total Pages | : 138 |
Release | : 2001-05-08 |
Genre | : Cooking |
ISBN | : 0062517589 |
A guide to manners for the new millennium uses epigraphs from Homer, Eleanor Roosevelt, and Chief Flying Hawk, among others, to introduce a new perspective on modern manners.
Author | : Bethanne Patrick |
Publisher | : National Geographic Books |
Total Pages | : 308 |
Release | : 2011 |
Genre | : Cooking |
ISBN | : 1426208138 |
With engaging and artfully presented text, including sidebars on media mavens throughout history, social gaffes, and archaic manners, this book is as entertaining as it is informative. Readers delve into cultural similarities and differences through lively passages, colorful photography, and sidebars on unique history. Topics include Courtesies and Greetings, Communication and Correspondence, Dining and Entertaining, Hierarchies and Protocol, Hospitality and Occasions, Amusements and Institutions, Boundaries and Cultural Differences, New Technology and Old Manners. Whether you are planning a trip abroad or just want a fascinating, browsable read, find out what is universal and what is merely a product of one's culture.
Author | : Carlo Baroncelli |
Publisher | : Springer |
Total Pages | : 280 |
Release | : 2016-05-03 |
Genre | : Technology & Engineering |
ISBN | : 3319301055 |
This book deals with World Class Operations Management (WCOM), detailing its principles, methods and organisation, and the results that this approach can bring about. Utilising real-world case studies illustrated by companies that have adopted this model (interviews with Saint-Gobain, L’Oréal, Tetra Pak, Bemis, and Bel Executives), it describes common patterns drawn from decades of hands-on experience, so as to present a theoretical approach together with the concrete application of its principles. WCOM, adopted by several multinational companies, is one of the more innovative management practises, as it integrates the best Continuous Improvement approaches (Lean, Total Productive Management, World Class Manufacturing) as well as the most innovative approaches in human dynamics like Change Leadership, Performance Behavior, Shingo Model, to name a few. Every book’s chapter has been authored by an expert in these different fields, thus revealing the synergy among the different practices, which is one of the distinguishing and successful aspects of WCOM Maximising reader insights into the successful implementation of such an approach, and explaining not only its potentialities, but also its implementation dynamics, the critical points and the ways it can be integrated into different situations, this book is also about how to create a culture of excellence that is sustainable over a long period of time and delivers consistent (or ever-improving) results.
Author | : Jennifer M. Wood |
Publisher | : Simon and Schuster |
Total Pages | : 191 |
Release | : 2011-04-18 |
Genre | : Reference |
ISBN | : 1440526559 |
This book is the short slap to the back of the head most people need nowadays. In a world that's more likely to flip the bird than hold the door, it's their reminder of proper behavior. You'll receive a (re-)schooling in manners with lessons split up by situation, then tackled by topic. Each note corrects conduct that's become all too common, like . . . Bad Behavior: Popping a piece of gum into your mouth midconversation, and stressing your point by snapping it. Courteous Fix: If you're going to have a piece of gum while talking to someone, be sure to offer your companion a piece--and keep your mouth closed as you chew. You want your breath to be fresh. Not your attitude. It's a reminder that it wasn't always out of place to be polite.
Author | : Jacqueline Whitmore |
Publisher | : Macmillan |
Total Pages | : 200 |
Release | : 2005-07 |
Genre | : Business & Economics |
ISBN | : 9780312338091 |
Whitmore takes a fresh and contemporary look at how to use good manners for career success.
Author | : Dana Arvig Matthews |
Publisher | : Dana Arvig Matthews |
Total Pages | : 72 |
Release | : 2021-06-14 |
Genre | : Body, Mind & Spirit |
ISBN | : 9781087883045 |
Dana Arvig Matthews offers insight into some important lessons that our parents or teachers may or may not have taught us. In our busy lives, it is easy to overlook little things like saying "please" and "thank you" or offering simple courtesies to strangers we encounter. Who decides what is courteous and how are those rules enforced? What happens when we are on the receiving end of poor behavior and do we know when we are the one behaving badly? On the heels of a global pandemic, will we be asking ourselves, "Is the handshake or hug as a greeting a thing of the past?" and "Will my meetings always be virtual?" Real life examples are used that convey the importance of good behavior and the consideration of others.