Compassionate Therapy

Compassionate Therapy
Author: Jeffrey A. Kottler
Publisher: Jossey-Bass
Total Pages: 280
Release: 1992-03-20
Genre: Medical
ISBN:

Compassionate Therapy explores the characteristics of difficult clients and the nature of client resistance. Arguing that conflict can be a constructive force, it shows how practitioners can use the struggle to examine their own abilities, deepen their compassion, and improve therapeutic flexibility and effectiveness. It offers proven approaches to working through therapeutic impasses with difficult clients and blAnds professional development with personal growth.

Managing Challenging Clients

Managing Challenging Clients
Author: A. Oade
Publisher: Palgrave Macmillan
Total Pages: 192
Release: 2011-10-31
Genre: Business & Economics
ISBN: 9780230238428

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

Dealing with Difficult Customers

Dealing with Difficult Customers
Author: Noah Fleming
Publisher: Red Wheel/Weiser
Total Pages: 195
Release: 2017-11-20
Genre: Business & Economics
ISBN: 1632658895

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.

The Heat of the Moment in Treatment

The Heat of the Moment in Treatment
Author: Mitch Abblett
Publisher: WW Norton
Total Pages: 369
Release: 2013-05-28
Genre: Psychology
ISBN: 0393708314

How to warm up to the clients that stop you cold. Have you experienced the anger, fear, doubt, and frustration that most clinicians feel but rarely put words to? Have you ever overreacted to a client in session or found yourself overwhelmed by the work with that client in your caseload? Are you looking for tools to manage your most “difficult” clients? Chances are, you’re like all other clinicians: At times you play “tug-of-war” with those in your care. The Heat of the Moment in Treatment is for clinicians looking to explore, reassess, and transform the way they treat their most difficult clients. With carefully designed mindfulness-based exercises, self-assessments, and skill development activities, this workbook helps clinicians understand their own role in therapeutic interactions, as well as how to proactively respond to tough client behavior in ways that improve the prospects for successful treatment. Author Mitch Abblett acts as a sensitive, expert guide, laying out a roadmap for the toughest of clinical encounters that almost all therapists face, whether seasoned or just starting out. His use of relatable metaphors, rhetorical questions, and stories from his own experience allows readers to reflect upon their own psychotherapy practice without feeling like there is one right way to deal with challenging clients. The Heat of the Moment in Treatment will help clinicians move beyond assumptions and reactive impulses to their “difficult” clients. Readers will gain proactive clinical leadership skills, while learning how to expand mindful awareness of self and others to access compassion and empathy for any client—even when the “heat” of moment-to-moment interaction in session is hard to tolerate.

Clients for Life

Clients for Life
Author: Andrew Sobel
Publisher: Simon and Schuster
Total Pages: 269
Release: 2001-02-21
Genre: Business & Economics
ISBN: 0743215095

Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to developing lasting client relationships. Millions of people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Clients for Life sets forth a comprehensive framework for how professionals in all fields can develop breakthrough relationships with their clients and enjoy enduring client loyalty. Supported by more than 100 case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor—an irreplaceable resource—from the expert for hire, a tradable commodity. Readers will learn, for example, to develop selfless independence, which tempers complete emotional, intellectual, and financial independence with a powerful commitment to client needs; to become deep generalists and overcome the narrow perspective caused by specialization; to systematically build lifelong trust; and to cultivate the power of synthesis—big-picture thinking—that is so highly valued by clients. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.

Dropping the Rope

Dropping the Rope
Author: Mitch Abblett
Publisher: CCI Publishing
Total Pages: 130
Release: 2012
Genre:
ISBN: 9780984840434

"Dropping the Rope" is a guidebook for personal exploration and skill development for clinicians looking to fully expand their work with difficult populations, and with any client where the â¿¿chargeâ¿¿ of moment-to-moment interaction in session is challenging to tolerate, let alone use as a tool for change. With well-organized chapters, thoughtfully designed exercises, self-assessments, and skill development activities, Dropping the Rope helps clinicians learn to understand their own role in therapeutic interactions, as well as how to best manage reactions and proactively respond to â¿¿difficultâ¿¿ client behavior in a way that improves the prospects for successful treatment. This workbook provides a valuable starting point for clinicians interested in the longer journey of professional development in the area of therapeutic relationship management. Few resources are available providing the same scope of self-training material in one engaging, accessible format.

Working with Involuntary Clients

Working with Involuntary Clients
Author: Chris Trotter
Publisher: SAGE
Total Pages: 232
Release: 2006-04-27
Genre: Psychology
ISBN: 9781412918800

'Working with Involuntary Clients' aims to be a practical guide to working with both clients and their families. The book offers a new problem-solving model which places emphasis on clarifying roles, promoting pro-social values, and more.

Clinician's Guide to Self-Renewal

Clinician's Guide to Self-Renewal
Author: Robert J. Wicks
Publisher: John Wiley & Sons
Total Pages: 494
Release: 2014-03-13
Genre: Psychology
ISBN: 1118841069

Providing clinicians with advice consistent with the current emphasis on working from strengths to promote renewal, this guide presents a holistic approach to psychological wellness. Time-tested advice is featured from experts such as Craig Cashwell, Jeffrey Barnett, and Kenneth Pargament. With strategies to renew the mind, body, spirit, and community, this book equips clinicians with guidance and inspiration for the renewal of body, mind, community, and spirit in their clients and themselves.

Dear Client

Dear Client
Author: Bonnie Siegler
Publisher: Artisan
Total Pages: 209
Release: 2018-02-20
Genre: Business & Economics
ISBN: 1579658555

In a world where every business, brand, product, and service needs a strong visual identity, it’s critical for clients and creative professionals to work together. And the key to success, as with any relationship, is communication. In Dear Client, award-winning graphic designer Bonnie Siegler offers an invaluable step-by-step guide to how to talk so creatives will listen, and how to listen when creatives talk. Written as a series of honest, friendly lessons—“Know What You Like,” “Decide Who Will Decide,” “Focus Groups Suck,” “Don’t Say ‘Make It Yellow,’ Say ‘Make It Sunny,’” “Serve Lunch During Lunchtime Meetings”—it shows exactly how to deal with the subjectivity, emotional pitfalls, and occasional chaos of a creative partnership. Here’s how to articulate your visual goals and set a clear, consistent direction. How to give feedback that works and avoid words that inhibit creative thinking. How to be open to something you didn’t imagine. And most of all, how to have fun, save money, and get the results you want.