Winning Clients in a Wired World

Winning Clients in a Wired World
Author: Kip Gregory
Publisher: John Wiley & Sons
Total Pages: 305
Release: 2005-02-18
Genre: Business & Economics
ISBN: 0471656445

A valuable guide to making technology work for your business Now that the Internet bubble has burst, financial service professionals are looking for more realistic ways to use technology to their advantage. J. K. Lasser Pro Taming Technology offers easy and effective methods to do just that. This comprehensive guide puts what's available today in technology into a cohesive framework-one that offers a systematic way to think about and implement technology-to build and strengthen relationships with clients and prospects. J. K. Lasser Pro Taming Technology is a valuable resource for financial service professionals seeking clear, practical advice on using technology and the Internet to acquire and retain profitable business. This book provides readers with easy-to-use ideas and techniques to successfully incorporate technology into their business promotion.

Capturing Customers.com

Capturing Customers.com
Author: George W. Colombo
Publisher:
Total Pages: 0
Release: 2001
Genre: Business & Economics
ISBN: 9781564145079

From one of the most respected names in sales and marketing technology, "Capturing Customers.com" provides detailed explanations and useful illustrations of tactics for successful selling and marketing of products and services in today's wired world.

[Re]wired

[Re]wired
Author: David a Stone
Publisher:
Total Pages: 290
Release: 2015-08-08
Genre:
ISBN: 9780993989650

Competition is up. Client loyalty is down. Your AE professional services are considered a commodity. This disruptive book will introduce you to, and help you embrace, unconventional ideas and radically new marketing approaches that will take you to a different destination. In this new 'normal', many architecture and engineering firms have become unplugged from the clients they've served for years. It's time to get re-wired. Marketing and selling your AE services in a post-recession world.

How You Do... What You Do: Create Service Excellence That Wins Clients For Life

How You Do... What You Do: Create Service Excellence That Wins Clients For Life
Author: Bob Livingston
Publisher: McGraw Hill Professional
Total Pages: 314
Release: 2008-06-01
Genre: Business & Economics
ISBN: 0071641750

In three years Livingston helped the 17,000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2,400 workers Livingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferences Includes numerous on-the-street examples and case studies throughout the book

How to Start a Home-based Online Retail Business

How to Start a Home-based Online Retail Business
Author: Nicole Augenti
Publisher: Rowman & Littlefield
Total Pages: 241
Release: 2011-11-08
Genre: Business & Economics
ISBN: 0762775661

From getting started and finding customers to creating your website and mastering social media, this comprehensive guide provides down-to-earth advice on every aspect of setting up and running a thriving home-based online retail business. Learn all about setting up your home office, sourcing your product, marketing from all angles, getting paid, and staying ahead of the competition. Look for useful information throughout the book, including: Online Retail Success Stories Sample Financial Plan Business Scenarios and Lesson Learned Educational Resources Frequently Asked Questions

Customer Service For Dummies

Customer Service For Dummies
Author: Karen Leland
Publisher: John Wiley & Sons
Total Pages: 409
Release: 2011-03-03
Genre: Business & Economics
ISBN: 1118052730

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced

Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced
Author: City of London College of Economics
Publisher: City of London College of Economics
Total Pages: 415
Release:
Genre: Education
ISBN:

Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Winning PR in the Wired World: Powerful Communications Strategies for the Noisy Digital Space

Winning PR in the Wired World: Powerful Communications Strategies for the Noisy Digital Space
Author: Don Middleberg
Publisher: McGraw Hill Professional
Total Pages: 251
Release: 2000-11-16
Genre: Business & Economics
ISBN: 0071383492

No industry has been affected more permanently and positively by the Internet than public relations. Winning PR in the Wired World brings everyone from the CEO to the director of marketing up to cyberspeed by teaching them everything they need to know about PR in the new digital economy. Readers will learn how to implement communications guru Don Middleberg’s four fast “rules” to successful PR: 1) Speed Wins, 2) Everyone Is Now an Entrepreneur, 3) The World Ends Every 120 Days, and 4) Buzz Is Everything. Middleberg then breaks his rules down in detail and expands on them, offering his keen insight into the marketplace of today and tomorrow. Winning PR in the Wired World analyzes how traditional PR has changed—discussing what’s new, what works, and what doesn’t—and provides insight and advice on how to make offline and online PR work together for effective campaigns. This groundbreaking guide takes a practical look at powerhouse companies that have implemented effective PR campaigns on the Web, including Amazon.com, Britannica.com, Victoria’s Secret, Nike, and CDNow. Don Middleberg is the chairman and CEO of Middleberg Euro, the fastest-growing public relations agency in the country for the past two years, with offices in New York, San Francisco, and Boston. A leader in public relations and marketing, Middleberg is widely considered to be among the elite communications professionals in digital public relations. A noted author and lecturer, he is coauthor of the groundbreaking Middleberg/Ross Media in Cyberspace Study. Middleberg is regularly called upon for commentary by numberous magazines and newspapers and has appeared on CNBC, C/Net, CNN, and National Public Radio.

Cutting the Cost of Confusion

Cutting the Cost of Confusion
Author: Richard Layton
Publisher: Taylor & Francis
Total Pages: 173
Release: 2023-09-11
Genre: Business & Economics
ISBN: 1000955974

Confusion is more than just another daily inconvenience, though its impacts are often hidden in metrics such as market share, productivity, and ROI. This book shows how to identify and eliminate the Cost of Confusion in workplaces, marketplaces, and communities. Cutting that cost demands the ability to distill, integrate, and synthesize ever more complex information from a broad range of perspectives and disciplines. Any gaps in understanding can and do negatively impact performance. Based on Richard Layton’s 20 years of experience helping organizations to be heard and understood, this book offers a powerful universal lens to view the costly impacts of confusion, and provides a framework to identify and manage the risk of failure to communicate with a range of stakeholders and audiences – and save millions of dollars in the process. Decision-makers, practitioners, and students in marketing and advertising, organizational development, knowledge management, information technology, project management, and other fields will appreciate this unique set of insights and tools they can employ to great effect within their companies, organizations, and public institutions.