Who Wins in a Digital World?

Who Wins in a Digital World?
Author: MIT Sloan Management Review
Publisher: MIT Press
Total Pages: 197
Release: 2019-03-05
Genre: Business & Economics
ISBN: 0262536749
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How organizations can adapt to a constantly changing business environment by being flexible but focused, embracing change, and moving fast. In the new digital world, the unknowns are never-ending. Our ability to embrace the demands of change has become a prerequisite for success. It's not easy. We don't work the way we did last year. Next year, it will all change again. If an organization doesn't embrace the realities of change, it will be under siege from those that do. Who Wins in a Digital World explains how organizations can adapt to a constantly changing business environment by being flexible but focused, embracing change in all its messiness, and moving fast. In articles that originally appeared in MIT Sloan Management Review, experts from business and academia discuss digital adaptability, explaining how both organizations and individuals need the ability to excel in what their roles will become as technology and their competitive ecosystem evolve. They highlight strategies and mindsets that can foster change, including boldness in the face of digitization, a focus on collaboration, and an artificial intelligence game plan. And they explore the need for speed, with one contributor declaring: “Implement first, ask questions later (or not at all).” Once an organization accepts the fact that technological change is ongoing and inevitable, it becomes more about opportunity and less about challenge. This book shows that change can be stimulating, exhilarating, and something to be welcomed. Contributors Stephen J. Andriole, Jacques Bughin, Thomas H. Davenport, Nathan Furr, Lynn J. Good, David Kiron, Edward E. Lawler III, Vikram Mahidhar, Paul Michelman, Jeanne Ross, Paul J. H. Schoemaker, Andrew Shipilov, Charles Sull, Donald Sull, Philip E. Tetlock, Stefano Turconi, Nicolas van Zeebroeck, Peter Weill, Thomas Williams, Stephanie L. Woerner, Christopher G. Worley, James Yoder

Wining Digital Customers

Wining Digital Customers
Author: Howard Tiersky
Publisher: Cranberry Press, LLC
Total Pages: 400
Release: 2021-01-04
Genre: Business & Economics
ISBN: 9781734558531
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Tiersky lays out a simple but detailed five step methodology that any company can follow to align their teams around a vision for the customer experience that will maximize their competitiveness in the market, identify the quick wins that will help them out of the gate, and ultimately drive the transformation needed to bring their company into alignment with today's digital world.

Winning In The Digital Age

Winning In The Digital Age
Author: Nitin Seth
Publisher: Penguin Random House India Private Limited
Total Pages: 338
Release: 2021-02-25
Genre: Business & Economics
ISBN: 9353057981
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The practical handbook for understanding and winning in the post-COVID digital age and becoming a 21st century leader. For every enterprise and its leaders, the digital age is a roller-coaster ride with more than its fair share of thrills and spills. It presents them with great opportunities to leapfrog and grow. However, success is not easy in the Digital Age. It requires a complete overhaul of the business model and organizational design, and the mind-sets of professionals. Such a large and complex change is not easy to manage, and enterprises often lose their way in their digital transformation attempts. Nitin brings in this book his 25+ years of experience in leadership roles in world-class firms like Mckinsey and Fidelity and Digital natives like Flipkart and Incedo. He presents compelling insights and practical examples and answers key questions on how enterprises can win in the Digital Age: • Why do firms fail at digital transformation? • How are the rules of business changing in the digital age? What disruptive opportunities does digital present in various industries? • How to best leverage the potential of digital technologies like AI and the Cloud? • How do organizational capabilities and culture need to change? • What new skills do leaders and young professionals need to build? Nitin brings clarity to the transformation process, breaking it down into seven building blocks and presenting how best to master them. The book is a practitioner’s guide for people across all age groups - students, young professionals, experienced professionals, senior executives on how they can realize the amazing opportunities the digital age offers them and achieve their true potential at work and in personal life.

Digital Customer Service

Digital Customer Service
Author: Rick DeLisi
Publisher: John Wiley & Sons
Total Pages: 262
Release: 2021-08-31
Genre: Business & Economics
ISBN: 1119841909
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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

How to Win Friends and Influence People in the Digital Age

How to Win Friends and Influence People in the Digital Age
Author: Brent Cole
Publisher: Simon and Schuster
Total Pages: 263
Release: 2012-12-25
Genre: Business & Economics
ISBN: 1451612591
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This new edition is an up-to-date adaptation of Carnegie's timeless prescriptions for the digital age. This book is a must-have guide for anyone who wants to find success on Facebook, LinkedIn, Twitter, and any social media format today and in the future.

Flexible Learning in a Digital World

Flexible Learning in a Digital World
Author: Betty Collis
Publisher: Routledge
Total Pages: 242
Release: 2012-10-12
Genre: Education
ISBN: 113636143X
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Betty Collis and Jef Moonen present a series of proven and practical guidelines, based on their balanced experience of using technology in education. Together, these give readers an overview of how technological applications in education can be developed and harnessed.

Publics in Africa in a Digital Age

Publics in Africa in a Digital Age
Author: Sharath Srinivasan
Publisher: Routledge
Total Pages: 257
Release: 2021-09-06
Genre: Political Science
ISBN: 1000433536
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Across Africa, digital media are providing scholars with a reason and opportunity for revisiting the question, and the analytical lens, of publics with new vigour and less normative baggage. This book brings together a rich set of empirically grounded analyses of the diverse digital spaces and networks of communication springing up across the Eastern African region. The contributions offer a plural set of reflections on whether and how we can usefully think about these spaces and networks as convening publics, where citizens come together to discuss matters of common interest. The authors make clear the need to unshackle such studies from slavish acceptance of outsiders’ prescriptions on what constitutes desirable publics. They highlight the importance of being attentive to rapidly changing everyday realities across Africa in which people are coming together around the circulation of ideas in ways that include digital means of communications. In so doing, the contributions bring forward new ways of thinking about, through and with publics, alongside other heritages in Africanist scholarship that have continued salience. Looking outwards from the region, such different perspectives on our digitally mediated world offer theoretical novelty that advances how we think about the notion of publics and their political significance. This book was originally published as a special issue of the Journal of Eastern African Studies.

High Level Words (1543 +) to Focus in a Digital World

High Level Words (1543 +) to Focus in a Digital World
Author: Nicholas Mag
Publisher: Nicholas Mag
Total Pages: 786
Release:
Genre: Body, Mind & Spirit
ISBN:
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The Miracle! In this book Nicholas presents you a practical, unique, subliminal, very simple, detailed method of how to Focus in a Digital World. You will feel the effects immediately and the results will appear very quickly! So it was in my case. You will not achieve fulfillment and happiness until YOU become the architect of your own reality. Imagine that with a few moments each day, you could begin the powerful transformation toward complete control of your own life and well being through this unique, subliminal method combined with positive affirmations. The order of words is extremely important for every book written by Nicholas. These are arranged to be traversed in a certain way so as to eliminate certain blockages in the human being, blockages that are bringing disease or failure on various plans. You don't need a big chunk of your time or expensive programs. Everything is extremely simple! Health, money, prosperity, abundance, safety, stability, sociability, charisma, sexual vitality, erotic attraction, will, optimism, perseverance, self-confidence, tenacity, courage, love, loving relationships, self-control, self-esteem, enthusiasm , refinement, intuition, detachment, intelligence, mental calm, power of concentration, exceptional memory, aspiration, transcendence, wisdom, compassion. You have the ability to unlock your full inner-potential and achieve your ultimate goals. This is the age-old secret of the financial elite, world class scholars, and Olympic champions. For example, when you watch the Olympics, you'll find one consistency in all of the champions. Each one closes their eyes for a moment and clearly affirms & visualizes themselves completing the event flawlessly just before starting. Then they win gold medals and become champions. That's merely one example of how the real power of mind can elevate you above any of life's challenges. By reading this book, you will feel totally that life deserves to be lived and enjoyed every moment and that everything that you propose for yourself becomes easy for you to fulfill. Nicholas will guide you to touch your longed-for dream and will make you see life from a new perspective, full of freshness and success. This book helps you step by step, in a natural way, in just 3 minutes a day, to change your misguided way of thinking and to Focus in a Digital World. (NOTE: For good, Nicholas keep the price of the book as lower as he can, even if is a hard work behind this project. A significant portion of the earnings from the sale of the book are used for these purposes: for charity, volunteer projects, nature restoration, and other inspired ideas to do good where it is needed. If you can not afford to buy the book please contact Nicholas and he will give you a free copy.) You, also have a bonus in the pages of the book that makes you live your success by doing a seemingly trivial thing. You will feel the difference. Yes. The Miracle is possible! Get Your Copy Now!

Ethics in a Digital World

Ethics in a Digital World
Author: Kristen Mattson
Publisher: International Society for Technology in Education
Total Pages: 178
Release: 2021
Genre: Education
ISBN: 1564848981
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Get the knowledge and resources you need to guide students through the tough questions that reside in the gray areas of humans’ relationship with the gadgets, apps and tools that permeate our lives. More and more, people are waking up to the notion that the technology we hold in our hands each day is not a neutral tool that individual users control. The facade has been cracking for years amid accusations of election interference, with the public being introduced to the complexities of hacking, the concept of bot accounts, the larger threat of information warfare, and more. The rise in rhetoric around “fake news” has social media companies examining their role in the spread of misinformation, the public asking who checks the fact-checkers and everyone from politicians to tech conglomerates wondering if, when and how information regulation needs to happen. Amid this backdrop, it has become clear that society needs thoughtful, empathetic digital citizens who can navigate the important ethical questions at the intersection of technology and humanity. This book is designed to help students consider the systems and structures in which they spend so much of their time, asking them to look at the technology around them through a critical lens. Focusing on six big ethical questions being discussed in the technology sector and larger society today, chapters include: • Key vocabulary you and your students will encounter in your investigation of each topic. • A short summary of the current research and viewpoints on the topic from leading experts in their fields. • News articles exploring the ethical questions playing out in society today. • Focused research questions that students can use to explore the various aspects of the ethical dilemma. • Stories of educators who are engaging students with lessons around tech ethics. • A “Try This” section with instructional strategies for helping students navigate open-ended questions. There are no clear right or wrong answers to the ethical issues presented inside these pages. But if you ascribe to the idea that technology is not neutral, if your students are already users of various technologies and if you understand that many of our students will go on to tech-related careers, is it ever too soon to begin talking about the ethics of technology with them?

Digital Customer Service

Digital Customer Service
Author: Rick DeLisi
Publisher: John Wiley & Sons
Total Pages: 262
Release: 2021-09-01
Genre: Business & Economics
ISBN: 1119842069
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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.