Voluntary Organizations and Public Service Delivery

Voluntary Organizations and Public Service Delivery
Author: Ian Cunningham
Publisher: Routledge
Total Pages: 259
Release: 2012-05-23
Genre: Business & Economics
ISBN: 1136814248

Voluntary Organizations and Public Sector Delivery examines how aspects of voluntary sector employment are affected by its engagement with the growing trend to the market-based outsourcing in the delivery of public services within industrialized countries. The volume draws together a team of well-recognized academic contributors from the UK, Canada, Australia and the United States to explore how the process of outsourcing is impacting the internal and external labor markets of voluntary organizations, and the implications for the policy objectives underlying the externalization of the delivery of public services to them. These themes of change in employment are covered in depth in the UK with dedicated chapters exploring, workforce patterns and skill needs, HR policies and practices, recruitment and selection, graduate recruitment, unionization, pay and conditions and psychological contracts in organizations. The book also contains a significant international comparative dimension with individual chapter analysis of employment issues in Australia, Canada and the United States, as well as an Anglo-German comparison.

The State and the Voluntary Sector

The State and the Voluntary Sector
Author: Jenny Clark
Publisher:
Total Pages: 50
Release: 2009-07-09
Genre: Public welfare
ISBN: 9780719917905

The State and the Voluntary Sector is ideal for anyone who wants to quickly and clearly understand the statutory funding environment. The voluntary sector in modern Britain is a major force for social and economic change. With an expenditure of over £33 billion and a paid workforce of 634,000, the voluntary sector is also a key player in the modernisation and delivery of public services. This is in no small part due to a significant expansion in the scale and scope of collaboration with government over the last decade, an expansion underpinned by statutory funding. At a time when public expenditure is under pressure, policy-makers and voluntary sector leaders need the latest intelligence on the statutory funding relationship. The State and the Voluntary Sector provides a unique, easy-to-understand analysis of the funding relationship between the two sectors. It is an indispensible guide for policy-makers and voluntary sector leaders and anyone interested in the sector.

Enterprising care?

Enterprising care?
Author: Irene Hardill
Publisher: Policy Press
Total Pages: 217
Release: 2011-09-14
Genre: Social Science
ISBN: 1847427227

More and more is being expected of volunteers and the voluntary sector in the UK. But what does it mean to be a volunteer today? This book seeks to add new insights into individual action in that part of the economy that is beyond the state and the market. Volunteering is examined from the perspective of the individual, the organisation, and the community (of place, identity or interest).

Service Delivery and Public Sector Marketing

Service Delivery and Public Sector Marketing
Author: Ciaran O'Faircheallaigh
Publisher: Macmillan Education AU
Total Pages: 216
Release: 1991
Genre: Business & Economics
ISBN: 9780732903862

This collection of 13 papers from a conference held in 1990 by the Centre for Australian Public Sector Management at Griffith University assesses the impact of recent public sector reforms on service delivery and marketing. Case studies from Australia and New Zealand are used to highlight the various problems and issues involved.

Public Services and the Third Sector

Public Services and the Third Sector
Author: Great Britain. Parliament. House of Commons. Public Administration Select Committee
Publisher: The Stationery Office
Total Pages: 304
Release: 2008
Genre: Political Science
ISBN: 9780215521552

Incorporating HC 540-i-v, session 2006-07

Public Service Operations Management

Public Service Operations Management
Author: Zoe Radnor
Publisher: Routledge
Total Pages: 451
Release: 2015-07-30
Genre: Business & Economics
ISBN: 1317602943

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Voluntary Organizations and Innovation in Public Services

Voluntary Organizations and Innovation in Public Services
Author: Stephen P. Osborne
Publisher: Routledge
Total Pages: 270
Release: 2013-01-11
Genre: Business & Economics
ISBN: 1134673159

The innovative capacity of voluntary organizations has become a touchstone for their role in providing public services. Across the world there are increasing pressures on voluntary organizations to improve the quality and effectiveness of public services through innovation and change. This volume uses original research to assess the innovative capacity of voluntary organizations. It provides: * a conceptual framework for understanding the innovative capacity of voluntary organizations * empirical evidence detailing the nature and extent of innovation * an analysis of successful innovators in personal social services * the applicability of the for-profit model of innovation to non-profit organizations * an account of the contingent nature of voluntary organizations' relationship to their external environment and particularly their main funders. The development of a theory of innovation in non-market and nonprofit conditions makes this volume an important addition to organizational studies literature.

Rethinking Public Service Delivery

Rethinking Public Service Delivery
Author: John Alford
Publisher: Bloomsbury Publishing
Total Pages: 328
Release: 2012-06-25
Genre: Political Science
ISBN: 1137007249

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.