Verismtm Professional Courseware
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| Author | : Helen Morris |
| Publisher | : Van Haren |
| Total Pages | : 274 |
| Release | : 2019-01-01 |
| Genre | : Architecture |
| ISBN | : 9401803862 |
Besides the VeriSMTM Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSMTM provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSMTM allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSMTM concepts, and to be a guide to your understanding of service management and its use across the whole organization.
| Author | : Helen Morris |
| Publisher | : Van Haren |
| Total Pages | : 257 |
| Release | : 2018-01-22 |
| Genre | : Architecture |
| ISBN | : 9401802637 |
Besides the VeriSMTM – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Contact us at [email protected] to find out more about our Courseware Partnership. This training material covers the syllabus for the VeriSMTM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMTM Foundation certification. VeriSMTM Foundation consists of two parts: VeriSMTM Essentials and VeriSMTM Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMTM Plus training only. When they pass the VeriSMTM Plus exam they receive the VeriSMTM Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMTM Essentials training only. Students who pass the VeriSMTM Essentials exam, receive the VeriSMTM Essentials certificate. If they pass the VeriSMTM Plus exam later, they will automatically receive the VeriSMTM Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSMTM model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSMTM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMTM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMTM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
| Author | : Van Haren Publishing |
| Publisher | : |
| Total Pages | : 265 |
| Release | : 2019-01-24 |
| Genre | : |
| ISBN | : 9789401803847 |
'Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM(TM) provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM(TM) allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSM(TM) concepts, and to be a guide to your understanding of service management and its use across the whole organization.
| Author | : Rita Mulcahy |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2001 |
| Genre | : Project management |
| ISBN | : 9780971164703 |
This is the only comprehensive guide to getting ready to pass the Project Management Professional (PMP(R)) Certification Exam. This third edition is current and complete with 60 more pages and over 600 changes from the last edition. Tells you what to study and how to study and helps increase your confidence. This book has been selected by Project Management Institute (PMI(R)) for their only PMP review class in 1999 and by many PMI chapters for the chapter PMP review classes.
| Author | : Colin Bentley |
| Publisher | : Routledge |
| Total Pages | : 313 |
| Release | : 2015-04-24 |
| Genre | : Business & Economics |
| ISBN | : 1317581628 |
Struggling to apply the principles of PRINCE2 in practice? Need guidance on adapting the process for smaller projects? PRINCE2 for Practitioners provides the solution. This practical reference, matching the details and requirements of the 2009 PRINCE2 manual, contains new and updated real-life examples and case studies, links between related components and processes, and clear guidance on how to fine-tune the method to help you manage projects successfully, whatever the context and size. An affordable alternative to expensive training, this best-selling handbook by PRINCE2 expert Colin Bentley is an indispensable addition to your project management bookshelf and a companion to the PRINCE2 for Beginners book. If you have passed the PRINCE2 exams, it will help you keep your knowledge and skills up to date to maintain registered status and enable you to apply the theory of PRINCE2 to everyday project work after certification.
| Author | : Donna Knapp |
| Publisher | : J. Ross Publishing |
| Total Pages | : 257 |
| Release | : 2010-08-15 |
| Genre | : Business & Economics |
| ISBN | : 1604270497 |
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
| Author | : Helen Morris |
| Publisher | : Van Haren |
| Total Pages | : 233 |
| Release | : 2018-02-28 |
| Genre | : Architecture |
| ISBN | : 9401802696 |
This book is intended as a self-study guide for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus, a publication of the IFDC – International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSMTM Foundation, VeriSMTM Essentials and VeriSMTM Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSMTM - A service management approach for the digital age” - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).
| Author | : Grant Parker |
| Publisher | : Cambridge University Press |
| Total Pages | : 579 |
| Release | : 2017-08-31 |
| Genre | : Art |
| ISBN | : 110710081X |
This book explores how since colonial times South Africa has created its own vernacular classicism, both in creative media and everyday life.
| Author | : Verity Platt |
| Publisher | : Cambridge University Press |
| Total Pages | : 737 |
| Release | : 2017-04-20 |
| Genre | : Art |
| ISBN | : 1316943275 |
The frames of classical art are often seen as marginal to the images that they surround. Traditional art history has tended to view framing devices as supplementary 'ornaments'. Likewise, classical archaeologists have often treated them as tools for taxonomic analysis. This book not only argues for the integral role of framing within Graeco-Roman art, but also explores the relationship between the frames of classical antiquity and those of more modern art and aesthetics. Contributors combine close formal analysis with more theoretical approaches: chapters examine framing devices across multiple media (including vase and fresco painting, relief and free-standing sculpture, mosaics, manuscripts and inscriptions), structuring analysis around the themes of 'framing pictorial space', 'framing bodies', 'framing the sacred' and 'framing texts'. The result is a new cultural history of framing - one that probes the sophisticated and playful ways in which frames could support, delimit, shape and even interrogate the images contained within.
| Author | : Donna Knapp |
| Publisher | : Cengage Learning |
| Total Pages | : 544 |
| Release | : 2014-05-12 |
| Genre | : Computers |
| ISBN | : 9781285063584 |
A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each chapter describes a specific business skill, soft skill, or self-management skill required to deliver effective technical customer support while providing proven, how-to techniques for mastering that skill. Research and references have been updated in each chapter, and the latest ITIL vocabulary and concepts are reflected throughout the text. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
