Unleashing Market Quality
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| Author | : Dennis Snow |
| Publisher | : John Wiley & Sons |
| Total Pages | : 261 |
| Release | : 2009-11-16 |
| Genre | : Business & Economics |
| ISBN | : 0470503807 |
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
| Author | : Dutch Marie |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2023-10-02 |
| Genre | : |
| ISBN | : |
In 'Unleashing Market Quality: The Dynamic Intersection of Algorithmic Trading and Market Fragmentation, ' readers are plunged into the sophisticated world where advanced technology, algorithmic trading strategies, and market fragmentation intersect. This pioneering work meticulously explores the intricate relationship between algorithmic trading practices and the evolving landscape of fragmented financial markets. The narrative begins with an in-depth exploration of algorithmic trading, illuminating the complexities of high-frequency trading strategies, quantitative models, and machine learning algorithms. Readers gain valuable insights into the algorithms' ability to process vast amounts of data, execute trades at lightning speed, and adapt to market conditions in realtime. The book delves into the technological innovations and trading infrastructures that empower algorithmic traders, showcasing how these advancements revolutionize market interactions. Market fragmentation takes center stage as the book navigates the diverse trading venues, order types, and liquidity pools that characterize modern financial markets. Readers are introduced to the intricacies of market fragmentation, exploring how it impacts trade execution, market liquidity, and price discovery. The book sheds light on the challenges and opportunities posed by fragmented markets, emphasizing the need for sophisticated algorithms to navigate this complex environment effectively. 'Unleashing Market Quality' also delves into regulatory considerations, examining how regulators respond to the challenges posed by algorithmic trading and market fragmentation. The book explores regulatory frameworks, market surveillance practices, and industry standards aimed at maintaining market integrity and investor confidenc
| Author | : Samantha Stone |
| Publisher | : |
| Total Pages | : 244 |
| Release | : 2016-10-03 |
| Genre | : Business & Economics |
| ISBN | : 9781937985882 |
Unleash Possible is a how-to guide for high-growth marketing in complex selling environments. Author Samantha Stone, the revenue catalyst, shows you how to initiate growth, and how to partner with sales to get the right results.
| Author | : Jim Stengel |
| Publisher | : Crown Currency |
| Total Pages | : 242 |
| Release | : 2017-09-05 |
| Genre | : Business & Economics |
| ISBN | : 0451497244 |
Today's established companies must find new ways to reignite their entrepreneurial DNA and jumpstart revenues--or risk losing their way. By working with startup companies, Jim Stengel, renowned consultant to Fortune 500 companies and the former global marketing officer for Procter & Gamble, says that legacy companies can renew themselves: by acquiring new technology and creating new business lines; relearning the need for speed; sparking innovation; and learning from failures. At P&G, Stengel saw the importance of establishing partnerships with the startup world in order to learn how to better innovate. Relying on extensive interviews with innovation leaders at enterprise companies and startups, Stengel’s Unleashing the Innovators takes readers inside such storied companies as GE and Wells Fargo, IBM and Target, Motorola Solutions and Toyota to see what they are learning from their alliances with entrepreneurs. Stengel also explores how even 20- and 30-year-old "startups" like Amazon, Google, and Facebook can reinvent themselves--and what managers at legacy companies everywhere can learn from them. Drawing on a specially commissioned global study of over 200 established corporations and startups, conducted by research consultancy OgilvyRED, Stengel found that companies with successful startup partnerships are three times more likely to change their culture to be more innovative. Filled with indepth stories from the front lines of today’s most forward-looking companies, Unleashing the Innovators shows how companies of all sizes can better navigate today’s changing landscape, accelerate innovation, increase revenues, and improve their customer relationships.
| Author | : James McQuivey |
| Publisher | : Amazon Publishing |
| Total Pages | : 0 |
| Release | : 2013 |
| Genre | : Business planning |
| ISBN | : 9781477800126 |
You always knew digital was going to change things, but you didn't realize how close to home it would hit. In every industry, digital competitors are taking advantage of new platforms, tools, and relationships to undercut competitors, get closer to customers, and disrupt the usual ways of doing business. The only way to compete is to evolve. James McQuivey of Forrester Research has been teaching people how to do this for over a decade. He's gone into the biggest companies, even in traditional industries like insurance and consumer packaged goods, and changed the way they think about innovation. Now he's sharing his approach with you. McQuivey will show you how Dr. Hugh Reinhoff of Ferrokin BioSciences disrupted the pharmaceutical industry, streamlining connections with doctors and regulators to bring molecules to market far faster--and then sold out for $100 million. How Charles Teague and his team of four people created Lose It!, a weight loss application that millions have adopted, achieving rapid success and undermining titans like Weight Watchers and Jenny Craig in the process.
| Author | : |
| Publisher | : UN |
| Total Pages | : 70 |
| Release | : 2004 |
| Genre | : Business & Economics |
| ISBN | : |
This report offers recommendations on how major actors such as governments, public development institutions, the private sector and civil society organizations can modify their actions and approaches to enhance the ability of the private sector to advance the development process. It highlights the importance of developing businesses as a means to reducing global poverty.
| Author | : John Chisholm |
| Publisher | : Greenleaf Book Group |
| Total Pages | : 318 |
| Release | : 2015-10-06 |
| Genre | : Business & Economics |
| ISBN | : 162634213X |
Unleash Your Inner Company distills John Chisholm’s four decades of successful entrepreneurship in Silicon Valley into ten steps to discover, launch, and scale the ideal business for you. You will learn how to: • Mobilize your passions and perseverance to reinforce each other and achieve your goals • Discover unsatisfied human and customer needs in those areas where you have natural advantages • Match those needs with your resources and strengths (your “STARS”) to assess which needs fit you best • Improve those fits by acquiring and developing the right resources and strengths; differentiate yourself by being not better, but different, from competitors, even well-established ones • Innovate by combining things you already know in novel ways • Partner with firms and individuals so you and your business can focus on what you do best • Evaluate your options and choose the best one for you • Launch and scale up your successful business, uniquely tailored to you and your strengths. Along the way, you will discover: • That you have many more resources and advantages for success than you realize • How and when to choose a co-founder and team members • How to avoid competitors, and thus gain time and space to get established • How to find, nurture, and ride positive feedback loops within yourself, with your team members, and among your customers • How to build and maintain your self-confidence despite setbacks • If, when, and how to raise money • How to evolve and scale your business, no matter how modest, into a large enterprise, if you so desire • When to comply with, or circumvent, or oppose regulations that impede the formation or growth of your business • What you can learn from Apple, Google, Facebook, and Uber. You will learn from the author’s mistakes—as many as he was able to squeeze into the 400 pages of this book—so you don’t make the same ones. Regardless of your background, location, interests, and passions, the timeless and universal insights, principles, anecdotes, and exercises of Unleash Your Inner Company will inspire and guide you from your first steps, through every kind of obstacle, to the ultimate success of your venture.
| Author | : Arron S. Angle |
| Publisher | : Quality Press |
| Total Pages | : 126 |
| Release | : 2019-03-11 |
| Genre | : Business & Economics |
| ISBN | : 0873899830 |
Quality has been around for yearswhy would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviorsbehaviors that apply to every department within a company. In other words, a companys culture. For years, these behaviors have been restrained. Quality has been focused in segments of a companys population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of qualityby not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, youll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organizations bottom line. Youll start by learning the aspects of a behavior-based quality culture and how to unleash an organizations potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. Youll then move into how to implement a behavior-based quality culture at your organization. This will include: -Recommendations on strategy development.-Considerations for organizational structure.-How to build metrics by department that drive change.-How to maintain a behavior-based culture of quality.Who should read this book? There is truly something in here for everyone. -Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results.-Quality professionals: Use this book as instructional material for staff and managers about the power of quality.-Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.
| Author | : Josh Bernoff |
| Publisher | : Harvard Business Press |
| Total Pages | : 272 |
| Release | : 2010-09-14 |
| Genre | : Business & Economics |
| ISBN | : 1422162338 |
It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update your Wikipedia entry with product complaints. In this new world, dealing with empowered employees and customers --Insurgents -- is only going to get more challenging. Employees are using this technology in the workplace and customers are using it in the marketplace, and neither obey the rules you set up. This chaos is your future as a manager. You could try to shut it down and shut it off. Or you can harness it and reap the business benefits. According to Josh Bernoff and Ted Schadler of Forrester Research (the organization that brought you Groundswell), your defense against insurgents is to enable them. At its heart, this is a book about how to scale the management of insurgency, both the innovation of insurgent employees and the energy of insurgent customers. The key is a process Forrester calls E Triple S, for the four elements of managing insurgents effectively: empowering, selecting, scaling, and socializing. While it's based in current trends, the core concept of Managing Insurgents -- that the next management and innovation challenge is harnessing individuals empowered by mobile, social, and connected technology -- is a new idea. In the wake of Groundswell, dozens of social-technology-for-business books cropped up. And there are plenty of books on improving your customer service. But there's no serious business book about management, marketing, and innovation in the throes of this trend. When Insurgency hits, it will be perceived not just as a sequel to Groundswell but as the start of a new management philosophy.
| Author | : Monowar Hussain |
| Publisher | : Monowar Hussain |
| Total Pages | : 57 |
| Release | : 2023-08-03 |
| Genre | : Art |
| ISBN | : |
In today's fast-paced and interconnected world, digital marketing has become an indispensable tool for businesses of all sizes, including small enterprises. This powerful approach leverages the internet and various online channels to reach and engage with a targeted audience, driving brand awareness, customer acquisition, and business growth. In this section, we will explore the fundamental concepts of digital marketing and its significance for small businesses. Importance of Digital Marketing for Small Businesses: For small businesses, digital marketing presents a level playing field that allows them to compete with larger enterprises on a more affordable budget. Unlike traditional marketing, which can be costly and challenging to measure, digital marketing offers quantifiable data and analytics, enabling small businesses to gauge the effectiveness of their marketing efforts accurately. "Digital Marketing Unleashed" is not just a book—it is a transformative journey that empowers you to unleash the true potential of your small business in the digital era. Embrace the power of digital marketing, elevate your brand, and propel your small business to new heights of success!
