Personalising Public Services

Personalising Public Services
Author: Catherine Needham
Publisher: Policy Press
Total Pages: 215
Release: 2011
Genre: Political Science
ISBN: 1847427596

This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.

Understanding Government Budgets

Understanding Government Budgets
Author: R. Mark Musell
Publisher: Routledge
Total Pages: 117
Release: 2009-09-10
Genre: Business & Economics
ISBN: 1135855560

Budgets in the United States follow rules of presentation and use terms that make sense to few outside the world of government finance. Moreover, practices vary widely among the thousands of governments in the country, between federal, state, and local levels. Understanding Government Budgets offers detailed explanations of each of the different types of information found in budgets, featuring annotated examples from both state and local budgets, as well as the budget of the federal government. It stresses that the choices made about format and organization influence the story a budget tells about government. The goal of the book is to make the format of budgets and the information they contain accessible and understandable, helping users make better sense of government and its performance. Perfect for undergraduate or graduate level courses in budgeting and public administration, Understanding Government Budgets also makes a useful guide to budgets for the average citizen with an interest in how government operates or journalists writing about it.

Understanding Public Management

Understanding Public Management
Author: Kjell A Eliassen
Publisher: SAGE
Total Pages: 210
Release: 2008-02-25
Genre: Political Science
ISBN: 1849206465

′A broad-ranging and highly intelligent account of key recent developments internationally which skillfully updates the public management and governance literatures′ - Ewan Ferlie, Royal Holloway ′Public management has been radically changed and reformed... this book gives students a fine introduction to these changes and to the theories dealing with them′ - Jørgen Grønnegaard Christensen, University of Aarhus An introduction and guide to the dramatic changes that have occurred in the provision of public services over the last two decades, this book combines theoretical perspectives with a range of case studies from Europe, North America and further afield to explain why, how and with what success liberal democracies have reformed the service role of the state. The book pays close attention to four major dimensions of this transition: " External challenges and opportunties: globalisation and EU integration " Reducing the role of the state: Liberalisation, privatisation, regulation and competition policy " Improving the role of the state: New Public Management, e-Government and beyond " Managing the New Public Sector: organisations, strategy and leadership This text is designed for undergraduate courses in public governance, but it also addresses the core components of MPA programmes - the parameters, tools, principles and theories of public sector reform.

Public Service Delivery in India

Public Service Delivery in India
Author: Vikram K. Chand
Publisher: Oxford University Press, USA
Total Pages: 0
Release: 2010
Genre: Municipal services
ISBN: 9780198068457

This collection looks at processes of change and reform in public service delivery in a range of states and sectors, and over time spans. The first three essays examine reforms that have improved prospects for economic growth and poverty alleviation in Bihar; improved the functioning of public sector enterprises and the power sector, and initiated improvements in education in West Bengal; and the efficient delivery of economic services in Gujarat in order to pursue a high-growth agenda. The next two essays focus on regulation in infrastructure as well as the delivery of urban services. The question of balancing greater autonomy with accountability to improve public service delivery through the use of executive agencies is also analysed. The final essay discusses how India might absorb lessons for the effective implementation of the Right to Information Act (2005) from countries such as Mexico, South Africa, and Canada. The volume shows how reform is an ongoing process that depends critically on contextual factors. These include the history of reform ideas, the capacity of the state to execute reform, and the nature of the state itself and its relationships with key actors, such as the private sector and unions.

Understanding Public Services

Understanding Public Services
Author: E.K. Sarter
Publisher: Policy Press
Total Pages: 196
Release: 2023-02-28
Genre: Political Science
ISBN: 1447364015

Dive inside this textbook for an accessible guide to the discipline of public services. Perfect for students, it offers a comprehensive account of core public service topics and explains the fundamental elements of working in the public services. Outlining their role in the welfare state, it explores the policies, providers and legalities shaping the context in which public services operate. Students will study concepts of organisational change, strategy, management, leadership and funding, and engage with timely discussions around contemporary public issues such as equality, sustainability and climate change. Key features to support student learning include: • objectives at the beginning of each chapter; • case studies and examples; • end of chapter summaries; • reflective questions; • further reading recommendations and resources. Bringing together authors with expertise in politics and public policy, social policy and law, this book is essential reading for everybody studying public services.

Public Administration

Public Administration
Author: David Rosenbloom
Publisher:
Total Pages: 601
Release: 2008
Genre:
ISBN: 9780077384975

The seventh edition of Public Administration: Understanding Management, Politics, and Law in the Public Sector grounds students in the fundamentals of public administration while embracing its complexity through multiple sets of values that affect administrative management of the American state. This cutting-edge new edition explains and analyzes public administration from the point of view of three well-established perspectives: management, politics, and law.

Responsibility and Public Services

Responsibility and Public Services
Author: Richard Davis
Publisher: Triarchy Press
Total Pages: 128
Release: 2016-10-10
Genre: Business & Economics
ISBN: 1909470856

In this important book, Richard Davis looks at the issue of ‘responsibility’ in public services – on both the government’s part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of ‘value’ to individuals and communities.

Public Service Values

Public Service Values
Author: Richard C. Box
Publisher: Routledge
Total Pages: 239
Release: 2015-07-08
Genre: Political Science
ISBN: 1317507541

Public service values are too rarely discussed in public administration courses and scholarship, despite recent research demonstrating the importance of these values in the daily decision making processes of public service professionals. A discussion of these very tenets and their relevance to core public functions, as well as which areas might elicit value conflicts for public professionals, is central to any comprehensive understanding of budget and finance, human resource management, and strategic planning in the public sector. Public Service Values is written specifically for graduate and undergraduate courses in public administration, wherever a discussion of public service ideals might enrich the learning experience and offer students a better understanding of daily practice. Exploring the meaning and application of specific values, such as Neutrality, Efficiency, Accountability, Public Service, and Public Interest, provides students and future professionals with a ‘workplace toolkit’ for the ethical delivery of public services. Well-grounded in scholarly literature and with a relentless focus on the public service professional, Public Service Values highlights the importance of values in professional life and encourages a more self-aware and reflective public practice. Case studies to stimulate reflection are interwoven throughout the book and application to practice is cemented in a final section devoted to value themes in professional life as well as a chapter dedicated to holding oneself accountable. The result is a book that challenges us to embrace the necessity of public service values in our public affairs curricula and that asks the important questions current public service professionals should make a habit of routinely applying in their daily decision making.

Understanding Public Administration

Understanding Public Administration
Author: Michiel S. de Vries
Publisher: Bloomsbury Publishing
Total Pages: 256
Release: 2016-04-08
Genre: Political Science
ISBN: 1137575468

Public administration – the practice of producing and executing government policy by bureaucrats, politicians, managers and other officials – affects almost everything we encounter in our day-to-day lives. Public administrators are – at least partially – responsible for the amount of hours we work, the quality of the air we breathe, the ease with which we can visit the doctor and the state of the roads we walk and drive down. Despite the widespread relevance of public administration however, the relative amount of government influence on society differs across the world. This major new introduction examines public administration structures, processes and achievements, and the behavior and motivations of the administrators themselves. Internationally relevant and analyzing states at a range of different developmental stages, it examines the key themes and issues that dominate the field. Chapters are framed around a series of questions that determine the typical and the unusual features of governments. For example, focus is given to what makes for a stable government, the different definitions of management, possible solutions to corruption, the relationship between central and local governments as well as the formal strategies for policy development. The book draws extensively on core theory in the field, and makes critical links between public administration and economics, law, sociology and the wider subject of political science. As accessible for students as it is useful for practitioners looking for a comprehensive reference guide, this is an essential text for those who wish to understand the complexities of government and public administration from the inside out.