Trust in Electronic Commerce:The Role of Trust from a Legal, an Organizational, and a Technical Point of View

Trust in Electronic Commerce:The Role of Trust from a Legal, an Organizational, and a Technical Point of View
Author: J. E. J. Prins
Publisher: Kluwer Law International B.V.
Total Pages: 326
Release: 2002-07-03
Genre: Law
ISBN: 9041118454

Electronic commerce is here to stay. No matter how big the dot-com crisis was or how far the e-entrepreneurs' shares fell in the market, the fact remains that there is still confidence in electronic trading. At least it would appear that investors are confident in e-companies again. However, not only trust of venture capitalists is of importance -- consumers also have to have faith in on-line business. After all, without consumers there is no e-business. Interacting lawyers, technicians and economists are needed to create a trustworthy electronic commerce environment. To achieve this environment, thorough and inter-disciplinary research is required and that is exactly what this book is about. Researchers of the project Enabling Electronic Commerce from the Dutch universities of Tilburg and Eindhoven have chosen a number of e-topics to elaborate on trust from their point of view. This volume makes clear that the various disciplines can and will play a role in developing conditions for trust and thus contribute to a successful electronic market.

Trust and Technology in B2B E-Commerce: Practices and Strategies for Assurance

Trust and Technology in B2B E-Commerce: Practices and Strategies for Assurance
Author: Kumar, Muneesh
Publisher: IGI Global
Total Pages: 329
Release: 2011-11-30
Genre: Business & Economics
ISBN: 1613503547

As the use of technology has considerably increased in B2B e-commerce, it becomes imperative to address the issues of trust that emerge in the context of technology. Trust and Technology in B2B E-Commerce: Practices and Strategies for Assurance focuses on various trust issues that emerge from deployment of various e-commerce technologies in interorganizational relationships. Some of these issues relate to security, privacy, authentication, non-repudiation, quality of Web interface, system performance, infrastructure, and environmental factors. This book contributes to the ongoing process of developing a framework for understanding the process of building trust in B2B e-commerce.

Online Resolution of E-commerce Disputes

Online Resolution of E-commerce Disputes
Author: Jie Zheng
Publisher: Springer Nature
Total Pages: 376
Release: 2020-10-03
Genre: Law
ISBN: 3030541207

This book discusses how technological innovations have affected the resolution of disputes arising from electronic commerce in the European Union, UK and China. Online dispute resolution (ODR) is a form of alternative dispute resolution in which information technology is used to establish a process that is more effective and conducive to resolving the specific types of dispute for which it was created. This book focuses on out-of-court ODR and the resolution of disputes in the field of electronic commerce. It explores the potential of ODR in this specific e-commerce context and investigates whether the current use of ODR is in line with the principles of access to justice and procedural fairness. Moreover, it examines the major concerns surrounding the development of ODR, e.g. the extent to which electronic ADR agreements are recognized by national courts in cross-border e-commerce transactions, how procedural justice is ensured in ODR proceedings, and whether ODR outcomes can be effectively enforced. To this end, the book assesses the current and potential role of ODR in resolving e-commerce disputes, identifies the legal framework for and legal barriers to the development of ODR, and makes recommendations as to the direction in which practice and the current legal framework should evolve. In closing, the book draws on the latest legislation in the field of e-commerce law and dispute resolution in order to make recommendations for future ODR design, such as the EU Platform-to-Business Regulation on Promoting Fairness and Transparency for Business Users of Online Intermediation Services (2019) and the United Nations Convention on International Settlement Agreements Resulting from Mediation (2018), which provide the legal basis for ODR’s future development.

Access to Justice in Transnational B2C E-Commerce

Access to Justice in Transnational B2C E-Commerce
Author: Sutatip Yuthayotin
Publisher: Springer
Total Pages: 328
Release: 2014-11-17
Genre: Law
ISBN: 3319111310

This book identifies institutional mechanisms that can be used to promote consumer confidence in direct online sales with businesses (B2C e-commerce). It argues that enhancing the access to justice in a multidimensional sense can potentially offer an effective means of boosting consumer confidence. It introduces a conceptual framework for a multidimensional approach to access to justice in the context of consumer protection, describing the various reasonable criteria needed to satisfy consumer demands in B2C e-commerce. The framework, which reflects all essential aspects of consumers’ expectations when they engage in online transactions, provides a benchmark for the evaluation of various consumer protection mechanisms. Based on an analysis of different mechanisms and using the framework’s criteria, the practice of private ordering, which does not rely on the creation of rules of law but rather on the use of technology as a solution, appears to offer a meaningful way to enhance access to justice in B2C e-commerce. However, though private ordering holds considerable potential, certain weaknesses still need to be eliminated. This book demonstrates how private ordering can be successfully implemented with the help of an intermediary, a neutral third party that plays an integral part in the collaborative task of facilitating various aspects of private ordering, thus helping to limit the risks of failure and ensuring a fairer market setting. In order to move forward, it argues that the state, with its wealth of material resources and incentive options, is the institution best suited to acting as an intermediary in facilitating private ordering. This promising proposal can improve consumer protection, which will in turn boost consumer confidence.​

E-commerce

E-commerce
Author: Amir Manzoor
Publisher: Amir Manzoor
Total Pages: 434
Release: 2010
Genre: Business & Economics
ISBN: 3843370303

The growth of the Internet continues to influence our lives and businesses. Irrespective of their type and size, all firms and organizations are rethinking their strategies and operations. An increasing number of businesses are using e-commerce to gain competitive advantage. However, doing e-commerce is complex and requires understanding a vast array of topics. This book provides coverage of essential topics in E-commerce i.e. technology infrastructure, building blocks of e-commerce, online marketing, online payment systems, online business models, online business environment issues, website usability, e-commerce strategy, mobile commerce, and e-CRM/e-SCM. Compared with available texts on e-commerce, the perspective of this book is global e-commerce. The book is written in simple language, provides up-to-date coverage of material and associated research, and filled with examples to support material presented. This book is useful for undergrad and graduate students, professionals, and anyone looking to gain a solid foundation to continue their learning of dynamic e-commerce environment.

Trust and Distrust in Digital Economies

Trust and Distrust in Digital Economies
Author: Philippa Ryan
Publisher: Routledge
Total Pages: 199
Release: 2019-05-30
Genre: Law
ISBN: 1351104829

In digital economies, the Internet enables the "platformisation" of everything. Big technology companies and mobile apps are running mega marketplaces, supported by seamless online payments systems. This rapidly expanding ecosystem is fueled by data. Meanwhile, perceptions of the global financial crisis, data breaches, disinformation and the manipulation of political sentiment have combined to create a modern trust crisis. A lack of trust constrains commerce, particularly in terms of consumer protection and investment. Big data, artificial intelligence, automated algorithms and blockchain technology offer new solutions and risks. Trust in our legal systems depends on certainty, consistency and enforceability of the law. However, regulatory and remedial gaps exist because the law has not kept up with technology. This work explores the role of competency and good faith, in the creation of social and legal relationships of trust; and the need for governance transparency and human accountability to combat distrust, particularly in digital economies.

Trust in Electronic Commerce:The Role of Trust from a Legal, an Organizational, and a Technical Point of View

Trust in Electronic Commerce:The Role of Trust from a Legal, an Organizational, and a Technical Point of View
Author: C. Prins
Publisher: Springer
Total Pages: 332
Release: 2002-07-03
Genre: Law
ISBN: 9789041118455

Electronic commerce is here to stay. No matter how big the dot-com crisis was or how far the e-entrepreneurs' shares fell in the market, the fact remains that there is still confidence in electronic trading. At least it would appear that investors are confident in e-companies again. However, not only trust of venture capitalists is of importance -- consumers also have to have faith in on-line business. After all, without consumers there is no e-business. Interacting lawyers, technicians and economists are needed to create a trustworthy electronic commerce environment. To achieve this environment, thorough and inter-disciplinary research is required and that is exactly what this book is about. Researchers of the project Enabling Electronic Commerce from the Dutch universities of Tilburg and Eindhoven have chosen a number of e-topics to elaborate on trust from their point of view. This volume makes clear that the various disciplines can and will play a role in developing conditions for trust and thus contribute to a successful electronic market.

International Electronic Commerce

International Electronic Commerce
Author:
Publisher: DIANE Publishing
Total Pages: 100
Release: 2003-06
Genre: Business & Economics
ISBN: 9780756733261

The rapid growth in the use of Internet-based computer technol's. & the ability to conduct bus. via the Internet has brought about important changes not only in the way co's. do bus. with each other but also in the way they interact with consumers in different countries. This borderless aspect of international electronic commerce (IEE) creates a wider marketplace that facilitates new transactions & bus. relationships. However, it raises a number of questions, from the technical to the policy-related, which this report addresses. Chapters: defining IEE; collecting U.S. gov't. data on IEE; removing obstacles & facilitating IEE; adapting commercial & legal frameworks; & addressing barriers through international trade agreements & negotiations. Charts & tables.