Trust and Confidence in Government and Public Services

Trust and Confidence in Government and Public Services
Author: Sue Llewellyn
Publisher: Routledge
Total Pages: 276
Release: 2013-10-28
Genre: Business & Economics
ISBN: 1135929726

Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.

Trust and Confidence in Government and Public Services

Trust and Confidence in Government and Public Services
Author: Sue Llewellyn
Publisher: Routledge
Total Pages: 293
Release: 2013-10-28
Genre: Business & Economics
ISBN: 1135929653

Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.

Government at a Glance 2021

Government at a Glance 2021
Author: OECD
Publisher: OECD Publishing
Total Pages: 281
Release: 2021-07-09
Genre:
ISBN: 9264921419

The 2021 edition includes input indicators on public finance and employment; process indicators include data on institutions, budgeting practices, human resources management, regulatory governance, public procurement, governance of infrastructure, public sector integrity, open government and digital government. Outcome indicators cover core government results (e.g. trust, political efficacy, inequality reduction) and indicators on access, responsiveness, quality and satisfaction for the education, health and justice sectors.

Administrative Burden

Administrative Burden
Author: Pamela Herd
Publisher: Russell Sage Foundation
Total Pages: 360
Release: 2019-01-09
Genre: Social Science
ISBN: 1610448782

Bureaucracy, confusing paperwork, and complex regulations—or what public policy scholars Pamela Herd and Donald Moynihan call administrative burdens—often introduce delay and frustration into our experiences with government agencies. Administrative burdens diminish the effectiveness of public programs and can even block individuals from fundamental rights like voting. In AdministrativeBurden, Herd and Moynihan document that the administrative burdens citizens regularly encounter in their interactions with the state are not simply unintended byproducts of governance, but the result of deliberate policy choices. Because burdens affect people’s perceptions of government and often perpetuate long-standing inequalities, understanding why administrative burdens exist and how they can be reduced is essential for maintaining a healthy public sector. Through in-depth case studies of federal programs and controversial legislation, the authors show that administrative burdens are the nuts-and-bolts of policy design. Regarding controversial issues such as voter enfranchisement or abortion rights, lawmakers often use administrative burdens to limit access to rights or services they oppose. For instance, legislators have implemented administrative burdens such as complicated registration requirements and strict voter-identification laws to suppress turnout of African American voters. Similarly, the right to an abortion is legally protected, but many states require women seeking abortions to comply with burdens such as mandatory waiting periods, ultrasounds, and scripted counseling. As Herd and Moynihan demonstrate, administrative burdens often disproportionately affect the disadvantaged who lack the resources to deal with the financial and psychological costs of navigating these obstacles. However, policymakers have sometimes reduced administrative burdens or shifted them away from citizens and onto the government. One example is Social Security, which early administrators of the program implemented in the 1930s with the goal of minimizing burdens for beneficiaries. As a result, the take-up rate is about 100 percent because the Social Security Administration keeps track of peoples’ earnings for them, automatically calculates benefits and eligibility, and simply requires an easy online enrollment or visiting one of 1,200 field offices. Making more programs and public services operate this efficiently, the authors argue, requires adoption of a nonpartisan, evidence-based metric for determining when and how to institute administrative burdens, with a bias toward reducing them. By ensuring that the public’s interaction with government is no more onerous than it need be, policymakers and administrators can reduce inequality, boost civic engagement, and build an efficient state that works for all citizens.

The Oxford Handbook of Social and Political Trust

The Oxford Handbook of Social and Political Trust
Author: Eric M. Uslaner
Publisher: Oxford University Press
Total Pages: 753
Release: 2018-01-02
Genre: Political Science
ISBN: 0190274816

This volume explores the foundations of trust, and whether social and political trust have common roots. Contributions by noted scholars examine how we measure trust, the cultural and social psychological roots of trust, the foundations of political trust, and how trust concerns the law, the economy, elections, international relations, corruption, and cooperation, among myriad societal factors. The rich assortment of essays on these themes addresses questions such as: How does national identity shape trust, and how does trust form in developing countries and in new democracies? Are minority groups less trusting than the dominant group in a society? Do immigrants adapt to the trust levels of their host countries? Does group interaction build trust? Does the welfare state promote trust and, in turn, does trust lead to greater well-being and to better health outcomes? The Oxford Handbook of Social and Political Trust considers these and other questions of critical importance for current scholarly investigations of trust.

Government at a Glance 2013

Government at a Glance 2013
Author: OECD
Publisher: OECD Publishing
Total Pages: 198
Release: 2013-11-10
Genre:
ISBN: 9264206493

Government at a Glance 2013 provides readers with a dashboard of key indicators assembled with the goal of contributing to the analysis and international comparison of public sector performance.

Building Trust in Government

Building Trust in Government
Author: G. Shabbir Cheema
Publisher: UN
Total Pages: 284
Release: 2010
Genre: Business & Economics
ISBN:

The ability of governments and the global community to achieve the Millennium Development Goals, ensure security, and promote adherence to basic standards of human rights depends on people's trust in their government. However, public trust in government and political institutions has been declining in both developing and developed countries in the new millennium. One of the challenges in promoting trust in government is to engage citizens, especially the marginalized groups and the poor, into the policy process to ensure that governance is truly representative, participatory, and benefits all.

Public Trust In Singapore

Public Trust In Singapore
Author: David Chan
Publisher: World Scientific
Total Pages: 181
Release: 2018-12-12
Genre: Social Science
ISBN: 9813279656

It is clear that public trust plays a critical role in developing a vibrant economy and a strong society. A reasonably high level of public trust will enable the public, the Government, and the various organisations and groups in the different sectors in Singapore to work together to build a cohesive and adaptive community. This means a community characterised by constructive relationships embedded in positive economic, human, social, political and psychological capital.Public trust is important because it affects how people think, feel and behave. Trust takes time to build, is easy to lose, and once lost is difficult to restore. Trust is multi-dimensional, having to do with distinct aspects relating to competence, integrity and benevolence. Trust is also dynamic — it changes over time and the direction of change is not pre-determined.Given how critical and complex the concept of trust is, we need to have a valid and honest understanding of trust, if we want to shed light on how and why public trust changes, and how we can repair public trust violation and develop public trust in Singapore.The book is organised into four parts. Part 1 provides an overview of issues involved in thinking about public trust. Part 2 examines public trust in the context of upholding public accountability and discusses specific issues of public transport in Singapore. Part 3 analyses the relationships linking trust to social media analytics as well as healthcare. Part 4 addresses specific questions on public trust in Singapore in terms of social harmony, race and religion, education, civil society, social inequalities, dealing with differences and disagreements, political leadership, and relationships between people and government.This book will provide the reader new perspectives and possibilities related to questions that have become more salient in recent years as Singapore society underwent significant changes that likely impact on the nature and level of public trust.