Trends In The Hotel Industry
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Author | : Johanna Muller |
Publisher | : |
Total Pages | : 198 |
Release | : 2019-06-26 |
Genre | : |
ISBN | : 9781682856475 |
Tourism is the theory and practice of attracting, accommodating and entertaining tourists. Tourism is a vital source of income for many regions and countries. It can be both domestic and international. It benefits the sectors of transportation, hospitality and entertainment. Various domains in tourism are winter tourism, mass tourism and niche tourism. Modern tourism also explores the areas of ecotourism, pro-poor tourism, medical tourism, event tourism, dark tourism, creative tourism, etc. The development of low-cost airlines and jumbo jets is making tourism more affordable. The hospitality industry is a crucial aspect of tourism, which includes lodging, transportation, event planning, etc. It also involves the provision of accommodation in hotels, motels, inns, flotels, resorts, etc. This book includes some of the vital pieces of work being conducted across the world, on various topics related to tourism and hospitality industry. It provides significant information of this area to help develop a good understanding of these domains and related fields. Students, researchers, experts and all associated with tourism and hospitality will benefit alike from this book.
Author | : Timothy L. Keiningham |
Publisher | : John Wiley & Sons |
Total Pages | : 240 |
Release | : 2015-02-02 |
Genre | : Business & Economics |
ISBN | : 111903731X |
Customer Loyalty Isn't Enough—Grow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach—the Wallet Allocation Rule—that is proven to link to the most important measure of customer loyalty: share of wallet. Companies currently spend billions of dollars each year measuring and managing metrics like customer satisfaction and Net Promoter Score (NPS) to improve customer loyalty. These metrics, however, have almost no correlation to share of wallet. As a result, the returns on investments designed to improve the customer experience are frequently near zero, even negative. With The Wallet Allocation Rule, managers finally have the missing link to business growth within their grasp—the ability to link their existing metrics to the share of spending that customers allocate to their brands. Learn why improving satisfaction (or NPS) does not improve share. Apply the Wallet Allocation Rule to discover what really drives customer spending. Uncover new metrics that really matter to achieve growth. By applying the Wallet Allocation Rule, managers get real insight into the money they currently get from their customers, the money available to be earned by them, and what it takes to get it. The Wallet Allocation Rule provides managers with a blueprint for sustainable long-term growth.
Author | : Peter Szende |
Publisher | : Emerald Group Publishing |
Total Pages | : 220 |
Release | : 2021-06-10 |
Genre | : Business & Economics |
ISBN | : 1838675434 |
From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory textbook provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization.
Author | : Batabyal, Debasish |
Publisher | : IGI Global |
Total Pages | : 340 |
Release | : 2019-04-05 |
Genre | : Business & Economics |
ISBN | : 1522584951 |
As one of the largest service industries serving millions of international and domestic individuals yearly, it is important to understand the current trends, practices, and challenges surrounding tourism. Emphasized by the effects on people, management processes, and technological advancements, this economic and socio-cultural phenomenon’s importance is increasing worldwide. Global Trends, Practices, and Challenges in Contemporary Tourism and Hospitality Management discusses and analyzes the impacts of new trends in the tourism industry, including sub-sectors of tourism, and revisits existing trends, identifies new types and forms of tourism, and discusses the influence and use of technology. Featuring research on topics such as guest retention, predictive analysis, and ecotourism practices, the material collected is ideally designed for managers, travel agents, industry professionals, practitioners, consultants, and researchers.
Author | : CBRE Hotels Americas Research |
Publisher | : |
Total Pages | : |
Release | : 2017-04 |
Genre | : Hospitality industry |
ISBN | : 9781532339943 |
Author | : Batabyal, Debasish |
Publisher | : IGI Global |
Total Pages | : 309 |
Release | : 2020-03-13 |
Genre | : Business & Economics |
ISBN | : 1799826058 |
Tourism has been gaining importance in recent decades with its increasing socio-economic, geo-political, and ecological contributions, including its potential contribution to GDP, foreign exchange, and international business. At this juncture, an assessment and analysis of the scope, opportunities, and challenges of tourism and hospitality entrepreneurship is essential to the economic development of numerous countries. Global Entrepreneurial Trends in the Tourism and Hospitality Industry is a pivotal reference source that provides conceptualized ideas regarding the scope, prospects, and challenges of tourism and hospitality entrepreneurship. While highlighting topics such as destination tourism, multigenerational travel, and social entrepreneurship, this publication explores the relationship among tourism, hotel management, transportations, international trade, cargo and supply chain management, as well as the inter-linkages among various sectors and sub-sectors of the tourism industry. This book is ideally designed for entrepreneurs, directors, restaurateurs, travel agents, hotel management, industry professionals, academics, professors, and students.
Author | : A. Zainal |
Publisher | : CRC Press |
Total Pages | : 666 |
Release | : 2012-08-22 |
Genre | : Technology & Engineering |
ISBN | : 0203075366 |
Globally the hospitality and tourism industry is evolving and undergoing radical changes. The past practices are now advancing through the rapid development of knowledge and skills acquired to adapt and create innovations in various ways. Hence, it is imperative that we have an understanding of the present issues so that we are able to remedy probl
Author | : |
Publisher | : |
Total Pages | : 368 |
Release | : 1994 |
Genre | : |
ISBN | : |
Author | : Popescu, Cristina Raluca Gh. |
Publisher | : IGI Global |
Total Pages | : 425 |
Release | : 2021-12-17 |
Genre | : Business & Economics |
ISBN | : 1668433761 |
Globalization and technological advances have the immense power to create a new economy, address sustainability concerns, and facilitate societal changes. In addition, the COVID-19 pandemic has led to notable modifications in the world economy and society that require adjustments to business models, as well as our way of life. It is critical to understand these new models in our changing society for businesses to not only survive, but to thrive. COVID-19 Pandemic Impact on New Economy Development and Societal Change provides an updated view of the newest trends, novel practices, and latest tendencies concerning the manner of shaping the new economy and accelerating societal change, demonstrating the crucial importance of rethinking the world’s models, priorities, and strategies while seeking a more responsible path for humanity. Covering topics such as tourism and salesmanship skills, this publication is ideal for academicians, researchers, scientists, scholars, practitioners, industry professionals, consultants, instructors, and students.
Author | : Azizul Hassan |
Publisher | : Springer Nature |
Total Pages | : 489 |
Release | : 2022-03-02 |
Genre | : Business & Economics |
ISBN | : 9811654611 |
This book very specifically focuses on technology application in tourism in Asia. The book contains twenty-seven chapters in four sections (i.e., theories, innovations, practices, and future research directions), based on the intriguing qualities and importance of technology applications in the Asian tourism business. This book, a blend of comprehensive and extensive efforts by the contributors and editor, is designed to extensively cover technology applications in tourism in Asia, including distinct topics such as mobile computing, new product designs, innovative technology usages in tourism promotion, technology-driven sustainable tourism development, location-based apps, mobility, accessibility, the post crisis situation of COVID-19, etc. This book is a significant contribution towards the very limited knowledge of technology applications in tourism, with selected examples of Asian countries. The importance of technology in Asian tourism is rapidly increasing, and has led to a rise in luxury, allowing citizens to enjoy leisure travel over both long and short distances. The rise of low-cost airlines and the region’s growing, affluent middle class have changed the tourism environment dramatically. More tourists are booking their holidays online as a result of technological advancements. Online travel is the most important and well-established aspect of Asia's Internet economy. Considering the ongoing trend of technology applications in the tourism industry in Asia, more research attempts like this book need to be made aiming towards exploring diverse aspects. As tourism is an expanding area, this book can serve as a reading companion for tourism students, policy planners and industry professionals. This book is expected to be appreciated by expatriate researchers and researchers having a keen interest in the Asian tourism industry.