Transit Bus Service Line and Cleaning Functions

Transit Bus Service Line and Cleaning Functions
Author: John J. Schiavone
Publisher: Transportation Research Board
Total Pages: 60
Release: 1995
Genre: Transportation
ISBN: 9780309058575

Provides a variety of approaches to transit bus service line and cleaning functions so transit agencies can evaluate the effectiveness of their own operations.

A Guidebook for Developing and Sharing Transit Bus Maintenance Practices

A Guidebook for Developing and Sharing Transit Bus Maintenance Practices
Author: John J. Schiavone
Publisher: Transportation Research Board
Total Pages: 123
Release: 2005
Genre: Transportation
ISBN: 0309088429

This report should be of interest to transit bus maintenance managers and others interested in the development of written transit bus maintenance procedures, or "practices," and the sharing of these practices with others in the transit industry. The report provides guidance on how to develop effective transit bus maintenance practices tailored to one's local operating environment. It provides seven sample practices developed using the guidance. Complementing this report is an on-line Web Board sponsored by the Transportation Research Board's Committee on Transit Fleet Maintenance. This Web Board allows transit agencies to post their maintenance practices for others to review, revise as necessary for their own operating conditions, and use. The report provides instructions on how to access the Web Board, use it to develop maintenance practices, and share these practices among transit agencies.

A Handbook for Measuring Customer Satisfaction and Service Quality

A Handbook for Measuring Customer Satisfaction and Service Quality
Author: Morpace International
Publisher: Transportation Research Board
Total Pages: 222
Release: 1999
Genre: Business & Economics
ISBN: 9780309063234

This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.

Changing Roles and Practices of Bus Field Supervisors

Changing Roles and Practices of Bus Field Supervisors
Author: Gayland K. Moffat
Publisher: Transportation Research Board
Total Pages: 56
Release: 1996
Genre: Bus industry
ISBN: 9780309058704

Addresses the roles and responsibilities of bus field supervisors, including emerging concerns about how to improve the relationship between supervisors and bus operators, while placing supervisors in a more positive role; how to obtain a greater return from employee productivity with tightening budgets and declining ridership; and how to improve customer service.