Toward Cross-Channel Management

Toward Cross-Channel Management
Author: Thomas Rudolph
Publisher: Walter de Gruyter GmbH & Co KG
Total Pages: 84
Release: 2014-12-16
Genre: Business & Economics
ISBN: 3110417162

New digital devices enable consumers to ubiquitously access the Internet and inspire them to switch between online and offline channels when shopping – a phenomenon extant research on consumer behavior terms cross-channel shopping. This considerable change in consumer behavior offers great potential for retailers worldwide to strengthen their competitiveness. Today, retail incumbents aspire to integrate their channels to offer compelling switching opportunities among all online and offline channels – an approach we coin cross-channel management. However, addressing cross-channel shoppers may entail a rise in business model complexity which can only be tackled by installing a firm-wide strategic change process. Set against this transformative background, this book offers insight into how firms can overcome said inertia and successfully transform their current channel specific business model to a much more integrated system of online and offline channels. With the help of 71 interviews with top and middle managers in retailing, this book derives a variety of recommendations in the field of cross-channel management for retailers and manufacturers.

Managing Business in a Multi-channel World

Managing Business in a Multi-channel World
Author: Timo Saarinen
Publisher: IGI Global
Total Pages: 347
Release: 2005-01-01
Genre: Business & Economics
ISBN: 1591406315

This book addresses the concerns of existing companies who wish to succeed in the new multi-channel environment as it develops and becomes commonplace.

Multi-Channel Strategies for Retail Financial Services

Multi-Channel Strategies for Retail Financial Services
Author: Patrick Dahmen
Publisher: Springer Science & Business Media
Total Pages: 232
Release: 2012-12-06
Genre: Business & Economics
ISBN: 3322818284

Patrick Dahmen analyses the internal and external dimensions of multi-channel strategies and develops a management framework for their strategic design and operational implementation. Case studies illustrate the underlying managerial challenges.

Modern Entrepreneurship and E-Business Innovations

Modern Entrepreneurship and E-Business Innovations
Author: Nasir, Süphan
Publisher: IGI Global
Total Pages: 266
Release: 2013-02-28
Genre: Business & Economics
ISBN: 1466629479

Technology has emerged as an important component in businesses and organizations by allowing for modern innovations through the internet and other information and communication technologies. Modern Entrepreneurship and E-Business Innovations provides advanced knowledge of e-entrepreneurship and innovation as well as emerging theories, applications and challenges. This book is an essential reference source for researchers, practitioners, and executives interested in a better understanding of a comprehensive framework for e-business and entrepreneurship.

Handbook of Research on Interdisciplinary Perspectives on the Threats and Impacts of Pandemics

Handbook of Research on Interdisciplinary Perspectives on the Threats and Impacts of Pandemics
Author: Omeraki Çekirdekci, ?ahver
Publisher: IGI Global
Total Pages: 556
Release: 2021-11-26
Genre: Social Science
ISBN: 179988676X

The COVID-19 pandemic shook the world to its core. After a brief pause, organizations of all kinds had to adapt to the new circumstances given to them with very little time. The presence of the pandemic caused multiple threats that caused several disruptions to the norms, beliefs, and practices in various domains of everyday life. Both from macro and micro perspectives, individuals, households, markets, institutions, and governments developed strategies to respond to the new environment—responses that hope to eliminate or at least decrease the threats of the COVID-19 pandemic. The Handbook of Research on Interdisciplinary Perspectives on the Threats and Impacts of Pandemics explores the COVID-19 pandemic from an interdisciplinary perspective and determines how future pandemics may impact society. Beginning as a health threat, the pandemic has led the way to economic, social, psychological, political, and informational crises necessitating the examination of the phenomenon from different academic disciplines. Covering topics such as distance education, human security, and predictions, this handbook of research is an essential resource for scholars, managers, media representatives, governors, health officials, government officials, policymakers, students, professors, researchers, and academicians.

Exploring Omnichannel Retailing

Exploring Omnichannel Retailing
Author: Wojciech Piotrowicz
Publisher: Springer
Total Pages: 292
Release: 2018-12-05
Genre: Business & Economics
ISBN: 3319982737

This book compiles the current state of knowledge on omnichannel retailing, a new concept in which all sales and interaction channels are considered together, and which aims to deliver a seamless customer experience regardless of the channel. It highlights case studies and examples related to each of the many barriers to an omnichannel approach, demonstrating not just success stories, but also failures. While omnichannel has already been recognized as an emerging retail trend, the articles in this book fill an important gap in research on the topic. Providing readers with essential insights on the omnichannel strategy and its implementation, the book will also stimulate academic discussion on this emerging trend.

Customer Management Scorecard

Customer Management Scorecard
Author: Neil Woodcock
Publisher: Kogan Page Publishers
Total Pages: 447
Release: 2005-12-03
Genre: Business & Economics
ISBN: 0749447036

This volume documents the results of global research on customer management (CM) funded by QCi, IBM and OgilvyOne. It is based on the diagnostic tool developed by QCi, the Customer Management Assessment Tool (CMAT), which is recognized as the global CRM scorecard and benchmark "best practice" standard for assessing how well organizations manage their customers. Drawing on the results of research using CMAT in over 300 leading companies around the world and across a wide variety of sectors, the authors present their findings. The detailed cases illustrate the gains to be made from managing customers well and include: BP; Barclaycard; BskyB; Hyundai; Mobil; Prudential; Smithkline Beecham; John Lewis; NatWest Bank; and Rolls Royce. The accompanying free CD-ROM contains a mini version of CMAT.

Online Channel Integration

Online Channel Integration
Author: Jochen Binder
Publisher: Springer Science & Business Media
Total Pages: 299
Release: 2013-12-13
Genre: Business & Economics
ISBN: 3658045736

Today, most firms employ online and offline distribution channels. Customers combine both channels for information search and purchase. However, researchers and practitioners are still lacking insight concerning the creation of additional customer value, in terms of a seamless purchase experience, by combining the online and offline channels. Also, it is unclear if these channel integration activities can actually help multichannel firms obtain a strategic advantage over their online pureplay competitors. Jochen Binder investigates how, why, and to what extent an integrated online channel increases customer value and leads to higher willingness to pay, customer loyalty and purchase intention in a firm's online and offline stores.

Successfully Marketing Clinical Trial Results

Successfully Marketing Clinical Trial Results
Author: Günter Umbach
Publisher: Gower Publishing, Ltd.
Total Pages: 228
Release: 2006
Genre: Business & Economics
ISBN: 9780566086434

Successfully Marketing Clinical Trials Results is a comprehensive guide for every marketing professional faced with the challenge of using marketing to convert scientific data into sales. The book offers you practical knowledge on how to use medical research data to maximise the revenue from your products.There are sections explaining how to identify your market and devise your strategy; develop your content and translate data into a message that has impact; align your sales force and the external agencies with whom you work; and manage the medical researchers, external experts and the press. The text is accompanied by a CD ROM containing detailed Powerpoint slides supporting each of the (over 300) techniques.