Total Quality Management In The Public Sector

Total Quality Management In The Public Sector
Author: Morgan, Colin
Publisher: McGraw-Hill Education (UK)
Total Pages: 226
Release: 1994-02-01
Genre: Business & Economics
ISBN: 0335191029

Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Quality Management for Government

Quality Management for Government
Author: V. Daniel Hunt
Publisher: Asq Press
Total Pages: 384
Release: 1993-01
Genre: Business & Economics
ISBN: 9780873892391

The principles and methods for implementing a total quality management (TQM) system in all levels of government are introduced in this best-selling book. Topics range from complete overviews of TQM, quality awards, and award criteria to quality leadership in government, implementation, and tools and techniques.

Total Quality Management in Government

Total Quality Management in Government
Author: Steven Cohen
Publisher: Jossey-Bass
Total Pages: 264
Release: 1993-04-02
Genre: Business & Economics
ISBN:

By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.

Productivity and Reliability-Based Maintenance Management, Second Edition

Productivity and Reliability-Based Maintenance Management, Second Edition
Author: Matthew P. Stephens
Publisher:
Total Pages: 340
Release: 2022-07-15
Genre:
ISBN: 9781612497495

Productivity and Reliability-Based Maintenance Management, Second Edition is intended to provide a strong yet practical foundation for understanding the concepts and practices of total productive maintenance (TPM) management--a proactive asset and resource management strategy that is based on enhancing equipment reliability and overall enterprise productivity. The book is intended to serve as a fundamental yet comprehensive educational and practical guide for departing from the wait-failure-emergency repair cycle that has plagued too many industries, instead advancing a proactive and productive maintenance strategy. It is not intended to be a how-to-fix-it manual, but rather emphasizes the concept of a world-class maintenance management philosophy to avoid the failure in the first place. Universities, junior and community colleges, and technical institutes as well as professional, corporate, and industrial training programs can benefit by incorporating these fundamental concepts in their technical and managerial curricula. The book can serve as a powerful educational tool for students as well as for maintenance professionals and managers. In addition to updating the previous historical and statistical data and tables, the second edition expands on and adds to case studies based on current maintenance-related events. Several numerical examples and explanations are revised in order to enhance the clarity of the methodology. The second edition introduces the readers to the state-of-the-art concepts of the Internet of Things (IoT), smart sensors, and their application to maintenance and TPM.

Quality Management

Quality Management
Author: David L. Goetsch
Publisher: Prentice Hall
Total Pages: 814
Release: 2006
Genre: Employee empowerment
ISBN: 9780131971349

An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.