Uncommon People I Have Known

Uncommon People I Have Known
Author: Frank P. Sherwood
Publisher: iUniverse
Total Pages: 493
Release: 2013-09-04
Genre: Biography & Autobiography
ISBN: 1491703660

The title and subtitle say a great deal about the character of this book. These are stories about people who inevitably stand out in a crowd for their personal attributes, their ethical standards, the ways in which they have coped with great problems, and their remarkable achievements. Significantly, fourteen of the sixteen stories in this book are about people who have in some way contributed to better government. Several have worked directly in government, others have been teachers, and still others have found ways to make contributions. Not all the stories are about people in the U.S. The two stories from Brazil involve people who stayed at home and did their good work there; in the other two instances, already blossoming careers at home were ended by extreme governmental changes. In all cases, however, these are people who must be admired for their extreme dedication to the highest ideals of service. In effect, this book can be considered a primer on government that works. The two whose stories did not directly concern government contributed mightily to a better society. One was a highly productive author, who, in later years concentrated on children's books and wrote more than 50 of them. The other pioneered a wholly different journalistic undertaking, the city-regional magazine. Today these publications are found throughout the country and are distinguished by their design quality and their commitment to the communities they serve.

Financial Management for Local Government

Financial Management for Local Government
Author: Kay Spearman
Publisher: Routledge
Total Pages: 1670
Release: 2019-08-08
Genre: Business & Economics
ISBN: 1136565825

Volume 1: Creating A Financial Framework Financial policies, planning and citizen participation are cross-cutting topics that imingpact all aspects of local government decision-making. This volume provides decision makers with a basic financial foundation and will be especially useful for policy makers and chief executive officers. Sections: Financial Policy Making; Financial Planning; Citizen Participation; Evaluating Financial Condition Volume 2: Managing the Operating Budget The short-term operating budget and long-term capital investment plans are the engines that drive local government. The operating budget is the primary mechanism for providing public services and demonstrating accountability for decisions made during the budget process. More technical in nature than volume 1, many of the more basic ideas will be of use to policy makers, while the advanced concepts are written principally for chief executive officers, finance managers and department heads. Sections: Operating Budget; Financing the Operating Budget Volume 3: Managing the Capital Investment Plan Highlighting citizen participation, transparency and accountability, this volume describes how to design and implement a capital investment planning and budgeting system, with a more advanced section dealing with value management and real estate analysis. It also examines how the financing for the investment plan is developed and implemented, reviews the benefits of instituting a debt management program, looks at types of financing, methods for selecting credit instruments and the mechanics for obtaining financing, as well as reviewing credit analysis, disclosure requirements and administration of the debt. Sections: Capital Investment Plan; Financing the Capital Investment Plan Volume 4: Managing Performance This final volume reviews four of the cornerstones of good governance: accounting, performance measures, asset management and procurement. Basic sections cover fundamental, need-to-know information for policy makers, accompanied by more advanced technical treatment for financial managers and CEOs. Sections: Accounting; Performance Measures; Asset Management; Procurement.

Public Service Operations Management

Public Service Operations Management
Author: Zoe Radnor
Publisher: Routledge
Total Pages: 451
Release: 2015-07-30
Genre: Business & Economics
ISBN: 1317602943

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Handbook of Public Quality Management

Handbook of Public Quality Management
Author: Ronald J. Stupak
Publisher: CRC Press
Total Pages: 892
Release: 2019-09-16
Genre: Political Science
ISBN: 148227048X

Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.