The Work Of The Service Complaints Commissioner For The Armed Forces
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| Author | : Great Britain: Parliament: House of Commons: Defence Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 74 |
| Release | : 2013-02-26 |
| Genre | : Technology & Engineering |
| ISBN | : 9780215054456 |
It is accepted that the steady increase in the level of Service complaints made directly to the chain of command or referred by the Commissioner may indicate an increasing level of confidence in the system. However, there is concern noting the Commissioner's comments regarding a much lower rate of annual increase in contacts about matters that could become Service complaints compared to the first three years that her post had existed. This concern is heightened by other organisations, such as the Service Families Federations, reporting lower levels of contact from Service personnel, solicitors reporting an increase in the number of individuals approaching them as they felt the Commissioner had no powers, and the increase in the number of people not pursuing matters with the Commissioner after initial contact for the same reason. There is also concern that the Commissioner and others are reporting that fears of redundancy among Service personnel appear to be deterring them from making Service complaints. It is unacceptable that Service personnel who believe they have a genuine grievance in relation to redundancy or any other matter are reluctant to seek redress and resolution of the matter through the appropriate channels because they fear the consequences of making a complaint. As a matter of urgency the MoD and the Commissioner should investigate this matter. The Service Complaints Commissioner role is an integral part of honouring the Armed Forces Covenant and whilst there has been progress made in delivering a fair, just and efficient Service complaints system, there is still a long way to go
| Author | : Great Britain: Parliament: House of Commons: Defence Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 40 |
| Release | : 2009-07 |
| Genre | : Technology & Engineering |
| ISBN | : 9780215532619 |
In this inquiry the Committee examines the effectiveness of the current Service complaints procedures based on the findings of the Service Complaints Commissioner, Dr Susan Atkins, in her first annual report. It also examines the Commissioner's evaluation of the support given to her by the Ministry of Defence during the year. The report sets out the background to the creation of the role and details the Service Complaints System that is explained to Service personnel in Joint Service Publication 831 (issued December 2008). Finally the Committee considers how the Commissioner has operated in her first year. The Commissioner has set clear aims, values and objectives for her office: understanding the environment of the three Services, delivering good customer service, ensuring widespread knowledge of the new system, establishing a reliable recording system for complaints, ensuring effective integration of the SCC and Tri-Service systems, establishing expectations and requirements, and delivering her annual report on time. The Committee commends Dr Atkins for her regular and frequent visits to military bases and to operational theatre to gain an understanding of the environment of the three Services, and how the complaints system operates in practice. Knowledge in the Services of the Commissioner and her role is patchy and more should be done by the Ministry to improve that. Staff resources should also be increased. It is still too early to decide whether the Commissioner has sufficient powers. The next annual report should be presented formally to Parliament.
| Author | : Great Britain: Parliament: House of Commons: Select Committee on the Armed Forces Bill |
| Publisher | : The Stationery Office |
| Total Pages | : 220 |
| Release | : 2011-03-10 |
| Genre | : Technology & Engineering |
| ISBN | : 9780215556820 |
The Committee was tasked by the House of Commons to scrutinise the Bill (Bill 22, session 2010-11, ISBN 9780215557469) which makes various changes to existing Military law. The Committee has taken evidence from a range of witnesses and made several visits to military establishments around the UK. The Report notes the complex debate surrounding the Military Covenant, and outlines the Committee's findings on a range of matters, including the work of the Service Complaints Commissioner for the Armed Forces.
| Author | : Great Britain. Parliament. House of Commons. Defence Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 24 |
| Release | : 2014 |
| Genre | : Technology & Engineering |
| ISBN | : 0215078926 |
The Committee was satisfied that Nicola Williams has the professional expertise and personal independence required for the post of Service Complaints Commissioner and that she will be able to lead the Commissioner's office through the transition of the post to one of an Ombudsman and the introduction of a reformed Service complaints system and recommends that the Secretary of State proceed with her appointment and wish her every success in the post
| Author | : Peter Rowe |
| Publisher | : Routledge |
| Total Pages | : 286 |
| Release | : 2016-04-20 |
| Genre | : Law |
| ISBN | : 1317540328 |
This book discusses the manner in which Britain’s wars, which took place between 2000 and 2015, have interacted with the relevant principles of international law and English law for the purpose, primarily, of considering legal accountability. During a debate in the House of Lords in 2005 a former Chief of the Defence Staff commented that ‘the Armed Forces are under legal siege.’ The book will discuss the major legal issues which have arisen, ranging from the various votes in Parliament to go to war, the constitutional relationship between ministers and senior commanders, the right under international law to use force, the influence of human rights law, the role of the courts in England (including the coroners’ courts), to the legal regime applying to the conduct of UK military operations. It will assess critically whether the armed forces will now have to accept that operations conducted outside the UK are subject to greater legal scrutiny than previously and whether, if this is the case, it is likely to hinder their future military activities. This book will be of great interest to scholars of international law, the law of armed conflict, military studies and international relations, as well as to those with a professional or other interest in the subject matter.
| Author | : Great Britain: Parliament: House of Commons |
| Publisher | : The Stationery Office |
| Total Pages | : 350 |
| Release | : 2013-09-13 |
| Genre | : Political Science |
| ISBN | : 9780215062277 |
On cover and title page: House, committees of the whole House, general committees and select committees. On title page: Returns to orders of the House of Commons dated 14 May 2013 (the Chairman of Ways and Means)
| Author | : Great Britain: Parliament: House of Commons: Select Committee on the Armed Forces Bill |
| Publisher | : The Stationery Office |
| Total Pages | : 348 |
| Release | : 2006-05-09 |
| Genre | : Political Science |
| ISBN | : 0215028643 |
Armed Forces Bill : Special report of session 2005-06, Vol. 2: Oral and written evidence and official Report
| Author | : Great Britain: Parliament: House of Commons: Defence Committee |
| Publisher | : Stationery Office |
| Total Pages | : 84 |
| Release | : 2013-07-18 |
| Genre | : Technology & Engineering |
| ISBN | : 9780215060822 |
A series of Ofsted inspections on Army Apprenticeships conducted in 2013 rated the overall effectiveness as good. This was an improvement over the last inspection in 2009, rated as satisfactory (now called 'requires improvement'). Some 28 per cent of Army recruits were less than 18 years of age. Further information is needed on why the Army is so dependent on recruiting personnel under the age of 18 years compared to the other two Services, and whether steps are being taken to reduce this dependency. Of those recruited in 2012, 3.5 per cent of the Army were rated at entry level 2 for literacy (that of a 7 to 8 year old) and 39 per cent had a literacy level of an eleven year old. If as the MoD states, it has to recruit personnel at whatever level of attainment is available, then it should boost remedial action when recruitment entry standards are particularly low. In light of changes brought about by Future Force 2020, it may be that recruiting personnel with higher levels of attainment would better meet the future needs of the Armed Forces. Whilst the Committee recognises that some recruits may not be eager to take further academic exams, the MoD should encourage more recruits to undertake English and Maths GCSEs which would stand them in good stead for future employment. The MoD has carried out some useful pilot projects with paramedic training and should identify more potential projects to ensure that vital skills paid for by the MoD are not lost to the country
| Author | : Great Britain: Parliament: House of Commons: Defence Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 130 |
| Release | : 2010-02-10 |
| Genre | : Technology & Engineering |
| ISBN | : 9780215543912 |
The Defence Committee states that the forthcoming Strategic Defence Review should take account of the current low readiness levels of the Armed Forces and the need for their effective recuperation. The Armed Forces have been involved in operations in Iraq and Afghanistan for many years while maintaining key standing tasks such as the strategic nuclear deterrent and UK air defence. They have been deployed above the Defence Planning Assumptions, the level at which they are structured and funded, for seven years. Nevertheless, the Committee considers it unsatisfactory that readiness levels have been allowed to fall to the extent that they have and recommends that the Strategic Defence Review reviews the utility and content of the Defence Planning Assumptions and readiness targets. Recuperation is the process by which force elements are returned to target levels of readiness. It involves all the underlying components: manpower; equipment; training; and logistics support. The drawdown of troops from Iraq should provide the MoD with an opportunity to recuperate the Armed Forces and to reverse the fall in readiness. But there have also been pressures on personnel, with significant numbers of the Army and the Marines and those in key "pinch point trades", such as medical personnel, being deployed more frequently than the MoD would wish - breaking harmony guidelines. If readiness is to be improved, then the Army must return to being deployed within harmony guidelines as soon as practicable.
| Author | : Great Britain: Parliament: House of Commons: Defence Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 208 |
| Release | : 2008-02-18 |
| Genre | : Technology & Engineering |
| ISBN | : 9780215513687 |
The Committee investigated the provision of healthcare for the armed forces, and examined six key areas. The first was the treatment of personnel seriously wounded on operations, and the procedures for caring for them, from the point of wounding to evacuation to and treatment in the United Kingdom. The second area was the rehabilitation work for those with serious musculo-skeletal or neurological, injuries. The third was the relationship between the Ministry of Defence and the National Health Service in terms of delivering healthcare. The fourth area examined was the care for veterans and service families. The fifth issue was mental healthcare, both for service personnel and for veterans. Finally, the report examines the role of reserve personnel in the Defence Medical Services. Clinical care provided by the Defence Medical Services (DMS), in conjunction with the NHS, for personnel injured on operations is world-class. Rehabilitation work is also found to be exceptional. Services to the armed forces are delivered by the DMS, NHS, charities and welfare organisations, and this helps link the community with service personnel. The Committee would like a wider debate on which services are most appropriately provided by each sector. The Ministry of Defence's decision to base its secondary care around units embedded in NHS Trust is supported, but there is scope for more sharing of best practice between the DMS and the NHS. With veterans, the Committee is not sure adequate procedures are in place to identify veterans and to ensure priority access to services. Mental health is a vital responsibility for DMS, but a robust tracking system for veterans is needed. The reserve forces' contribution to the delivery of military healthcare is praised, but there is a danger of being overstretched.
