The Role Of Conflict Management In Libraries Towards Appropriate Service Delivery
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Conflict Management for Libraries
Author | : Jack G. Montgomery |
Publisher | : American Library Association |
Total Pages | : 226 |
Release | : 2005 |
Genre | : Language Arts & Disciplines |
ISBN | : 9780838908907 |
After a research survey, the expert authors examined the comon causes of workplace conflict in libraries. The authors have developed 17 scenarios of conflict, along with realistic ways to manage them.
The Role of Conflict Management in Libraries
Author | : John Pius Masereka |
Publisher | : LAP Lambert Academic Publishing |
Total Pages | : 100 |
Release | : 2012 |
Genre | : |
ISBN | : 9783659241901 |
Conflict is a social experience among human beings. It arises as a result of differences in personal and biological characteristics such as age, sex, status, values, attitudes and ability levels. Though always seen as negative and something that must be avoided, "conflict has been traditionally viewed as destructive, a state of affairs to be suppressed or eliminated (Bryson 2006, 180), the study reveals that conflict can contribute and lead to improved service provision in libraries. Recognizing the inevitability of conflict in any human community, a collaborative way of resolving it is advocated for.
Helping the Difficult Library Patron
Author | : Kwasi Sarkodie-Mensah |
Publisher | : Psychology Press |
Total Pages | : 326 |
Release | : 2002 |
Genre | : Business & Economics |
ISBN | : 9780789017314 |
A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions from other professions as well as from the experience of librarians.
Helping the Difficult Library Patron
Author | : Linda S Katz |
Publisher | : Routledge |
Total Pages | : 314 |
Release | : 2013-10-31 |
Genre | : Language Arts & Disciplines |
ISBN | : 1317951816 |
This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
Effective Library and Information Centre Management
Author | : Jo Bryson |
Publisher | : Routledge |
Total Pages | : 391 |
Release | : 2017-03-02 |
Genre | : Language Arts & Disciplines |
ISBN | : 1351941410 |
This comprehensive handbook covers key management issues and will guide information professionals through the maze of common problems. To reflect the increasing integration of library, information centre, records, IT and telecommunications management, the book takes an integrated approach to managing the modern information centre. Topics covered range from strategic, IT and human resource planning, to leadership, conflict and change management. Further key areas include service delivery, risk management and the information lifecycle.
The Dysfunctional Library
Author | : Jo Henry |
Publisher | : American Library Association |
Total Pages | : 216 |
Release | : 2018-12-18 |
Genre | : Language Arts & Disciplines |
ISBN | : 0838916236 |
Frankly, it’s not something we like to talk about. There is an unfortunate stigma to acknowledging workplace dysfunction, let alone trying to grapple with the problem. But negative behaviors such as incivility, toxicity, deviant behavior, workplace politics, and team and leadership dysfunction not only make the library a stressful workplace, they also run counter to the core values of librarianship. An important tool for library leaders and managers as well as library staff, this book examines these negative relationship-based issues and suggests practical, research-based solutions by discussing the importance of understanding oneself as related to the library workplace;identifying attributes specific to libraries that foster personal success;showing how organizational dysfunction is rooted in problems such as poor communication, inadequate leadership, and lack of employee engagement;breaking down relatable scenarios to analyze what’s behind them and how to defuse them, ranging from a gossipy coworker who fails to contribute to the organization to workplace bullying and mobbing;exploring causes, results, and potential solutions in the areas of cyberloafing, fraud, theft, and sabotage;delving into the importance of conflict management, surveying a variety of approaches and applications;examining the use of teams in libraries and the impact of favoritism, nepotism, and sexism; andproviding techniques for successful collaboration, leadership, organizational communication, and other key management topics. By tackling the dysfunctional library head on, managers as well as library workers who find themselves in a toxic situation will be poised to better meet library goals and move the library forward.
Cultivating Civility
Author | : Jo Henry |
Publisher | : American Library Association |
Total Pages | : 231 |
Release | : 2020-04-08 |
Genre | : Language Arts & Disciplines |
ISBN | : 0838947247 |
Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.
Conflicts in Reference Services
Author | : Bill Katz |
Publisher | : Routledge |
Total Pages | : 193 |
Release | : 2019-12-05 |
Genre | : Language Arts & Disciplines |
ISBN | : 1000757714 |
This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.
Conflict Management in Libraries
Author | : Syed Mohd Abbas |
Publisher | : Ess Ess Publication |
Total Pages | : 0 |
Release | : 2009 |
Genre | : Conflict management |
ISBN | : 9788170005544 |
A good number of studies of conflict management have been conducted on India's industrial employees, managers, engineers, and executives. But, until now, no in-depth study of conflict management has been available for library professionals in India. This book examines the genesis of conflict and various methods applied by India's library professionals to manage conflict in libraries. Conflict management in libraries is interdisciplinary in nature, drawing from the discipline of sociology, psychology, management, organizational behavior, and library and information science. The book offers valuable insights into librarians' conflict management strategies.