The Relationship Manager
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| Author | : Andy Thacker |
| Publisher | : Createspace Independent Publishing Platform |
| Total Pages | : 146 |
| Release | : 2017-10-27 |
| Genre | : |
| ISBN | : 9781548949839 |
People in any relationship operate like a project team. Accomplished project managers use a range of techniques to get their teams to operate to their fullest potential. Having studied what makes technology projects successful, and what habits happily married couples practice, Andy Thacker has been able to draw parallels and 'cross-pollinate' the skills and tools within both areas. The Relationship Manager offers practical advice on how you can take the best, most effective project management and team leadership skills and techniques from the workplace and apply them in your personal life to take your relationships from adequate to awesome.
| Author | : Robbie Wheeler |
| Publisher | : Robbie Wheeler |
| Total Pages | : 96 |
| Release | : 2020-11-15 |
| Genre | : Business & Economics |
| ISBN | : 9781637327364 |
Business Relationship Management: Relationship Management is the solution for getting to know your customers and developing your business.
| Author | : Tony Davis |
| Publisher | : Gower Publishing, Ltd. |
| Total Pages | : 260 |
| Release | : 2003 |
| Genre | : Business & Economics |
| ISBN | : 9780566084638 |
This book deals with a new role - the Relationship Manager - and has been written to fill the gap between technical and business aspects of successful project delivery.
| Author | : Ernest Brewster |
| Publisher | : BCS, The Chartered Institute for IT |
| Total Pages | : 0 |
| Release | : 2014 |
| Genre | : BUSINESS & ECONOMICS |
| ISBN | : 9781780172507 |
Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.
| Author | : Business Relationship Management Institute |
| Publisher | : Van Haren |
| Total Pages | : 137 |
| Release | : 1970-01-01 |
| Genre | : Education |
| ISBN | : 9401805326 |
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The BRMP® Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP®) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP® course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP®?Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider s services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication.
| Author | : Hedley Smyth |
| Publisher | : Routledge |
| Total Pages | : 313 |
| Release | : 2014-08-27 |
| Genre | : Business & Economics |
| ISBN | : 1134506619 |
Relationship Management and the Management of Projects is a guide to successfully building and managing relationships as a project manager and in the project business. Relationship management is a core skill for any project business to develop capabilities and manage the interface with projects, providing guidance to project managers as they negotiate with business partners and coordinate between business functions. Whatever the structures and procedures an organization has and whatever the project management tools and techniques, they are only as good as the hands they are in. Yet relationship management, though a well-established discipline, is rarely applied to the process-driven world of project management. This book is a much-needed guide to the process of enhancing these skills to boost firm performance, team performance and develop collaborative practices. Hedley Smyth guides you through the processes of relationship management examining the theory and practice. This book highlights the range of options available to further develop current practices to ensure a successful relationship management in all stages of a project’s lifecycle. Relationship Management and the Management of Projects is valuable reading for all students and specialists in project management, as well as project managers in business, management, the built environment, or indeed any industry.
| Author | : Steve Goulding |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 401 |
| Release | : 2018-10-03 |
| Genre | : Business & Economics |
| ISBN | : 0749482842 |
Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.
| Author | : Jean Paul Wijers |
| Publisher | : Amsterdam University Press |
| Total Pages | : 257 |
| Release | : 2019-03-07 |
| Genre | : Business & Economics |
| ISBN | : 9048540887 |
In an increasingly connected world, Strategic Relationship Management is a vital capability for successful organizations. The book Managing Authentic Relationships; Facing New Challenges in a Changing Context focuses on building and managing a strong network and reciprocal relationships for the entire organization by implementing a professional relationship management approach at strategic, tactical and operational level. Professional relationship management makes valuable and measurable contributions to the strategic goals of an organization by: - Expanding the organization's strategy to a Relationship Management Strategy. - Efficiently managing relationships and correctly mapping stakeholders. - Embedding clear responsibility for relationship management throughout the organization. - Measuring results and calculating the Return-on-Relationship. - Developing strong networking skills and networkers who are able to act as eyes and ears for the organization. - Organizing effective networking activities with measurable results. This book also offers a holistic view. Managing authentic relationships requires a shared understanding of what relationships are. It is impossible to develop succesful relationship management without authentic relationships based on trust and reciprocity.
| Author | : Andrew Sobel |
| Publisher | : Simon and Schuster |
| Total Pages | : 269 |
| Release | : 2001-02-21 |
| Genre | : Business & Economics |
| ISBN | : 0743215095 |
Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to developing lasting client relationships. Millions of people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Clients for Life sets forth a comprehensive framework for how professionals in all fields can develop breakthrough relationships with their clients and enjoy enduring client loyalty. Supported by more than 100 case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor—an irreplaceable resource—from the expert for hire, a tradable commodity. Readers will learn, for example, to develop selfless independence, which tempers complete emotional, intellectual, and financial independence with a powerful commitment to client needs; to become deep generalists and overcome the narrow perspective caused by specialization; to systematically build lifelong trust; and to cultivate the power of synthesis—big-picture thinking—that is so highly valued by clients. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.
| Author | : Vinod Jessani |
| Publisher | : Pearson Education |
| Total Pages | : 511 |
| Release | : 2007-12-27 |
| Genre | : Computers |
| ISBN | : 0132704455 |
Introductory Guide to WebSphere Business Integration from IBM Using WebSphere Business Integration (WBI) technology, you can build an enterprise-wide Business Integration (BI) infrastructure that makes it easier to connect any business resources and functions, so you can adapt more quickly to the demands of customers and partners. Now there’s an introductory guide to creating standards-based process and data integration solutions with WBI. WebSphere Business Integration Primer thoroughly explains Service Component Architecture (SCA), basic business processes, and complex long-running business flows, and guides you to choose the right process integration architecture for your requirements. Next, it introduces the key components of a WBI solution and shows how to make them work together rapidly and efficiently. This book will help developers, technical professionals, or managers understand today’s key BI issues and technologies, and streamline business processes by combining BI with Service Oriented Architecture (SOA). Coverage includes Linking BI, business process management (BPM), and SOA BI scenarios, architecture, patterns, and the IBM Business Object Framework Business orchestration utilizing WS-BPEL and other industry standards BI development with WebSphere Integration Developer (WID) and the SCA programming model WebSphere Process Server (WPS): a runtime for service-oriented applications Defining business maps, rules, business state machines, and human tasks Managing BI services: security, auditing, and more Integrating third-party and legacy systems with WebSphere adapters Utilizing WebSphere Business Modeler and WebSphere Business Monitor Using WebSphere Enterprise Service Bus (WESB) to integrate services
