Point of Purchase

Point of Purchase
Author: Sharon Zukin
Publisher: Psychology Press
Total Pages: 346
Release: 2004
Genre: Business & Economics
ISBN: 9780415945974

Accessible, smart and expansive, 'Point of Purchase' shows the incredible impact shopping has had on American life, stretching from the mid-19th century to today's shopping trends from the Internet to Zagat guides.

At What Price?

At What Price?
Author: National Research Council
Publisher: National Academies Press
Total Pages: 348
Release: 2002-02-25
Genre: Political Science
ISBN: 0309170796

How well does the consumer price index (CPI) reflect the changes that people actually face in living costsâ€"from apples to computers to health care? Given how it is used, is it desirable to construct the CPI as a cost-of-living index (COLI)? With what level of accuracy is it possible to construct a single index that represents changes in the living costs of the nation's diverse population? At What Price? examines the foundations for consumer price indexes, comparing the conceptual and practical strengths, weaknesses, and limitations of traditional "fixed basket" and COLI approaches. The book delves into a range of complex issues, from how to deal with the changing quality of goods and services, including difficult-to-define medical services, to how to weight the expenditure patterns of different consumers. It sorts through the key attributes and underlying assumptions that define each index type in order to answer the question: Should a COLI framework be used in constructing the U.S. CPI? In answering this question, the book makes recommendations as to how the Bureau of Labor Statistics can continue to improve the accuracy and relevance of the CPI. With conclusions that could affect the amount of your next pay raise, At What Price? is important to everyone, and a must-read for policy makers, researchers, and employers.

How to Measure Customer Satisfaction

How to Measure Customer Satisfaction
Author: Nigel Hill
Publisher: Taylor & Francis
Total Pages: 161
Release: 2017-07-05
Genre: Business & Economics
ISBN: 1351930052

The success of your business is underpinned by competitiveness and profitability, both of which are maximized in the long run by doing best what matters most to customers - this book will help you reach that goal. Written by three leading practitioners, this fully revised second edition of How to Measure Customer Satisfaction is a highly practical guide to developing and running an effective customer satisfaction measurement (CSM) programme. To be effective, a CSM programme must first of all produce accurate measures - this book takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization, the second key requirement for its long-term success. Importantly this new edition now includes a new section on electronic surveys, which are much more prominent now than when the book was first published in 1999. Finally, the relationship between customer satisfaction and concepts such as loyalty and delight are explored. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!

Monthly Labor Review

Monthly Labor Review
Author:
Publisher:
Total Pages: 330
Release: 1996
Genre: Labor laws and legislation
ISBN:

Publishes in-depth articles on labor subjects, current labor statistics, information about current labor contracts, and book reviews.

Report

Report
Author:
Publisher:
Total Pages: 36
Release: 1978
Genre: Labor
ISBN: