The Managing Difficult Participants Pocketbook
Download The Managing Difficult Participants Pocketbook full books in PDF, epub, and Kindle. Read online free The Managing Difficult Participants Pocketbook ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author | : John Townsend |
Publisher | : Management Pocketbooks |
Total Pages | : 98 |
Release | : 2010-01-01 |
Genre | : Business & Economics |
ISBN | : 1907078592 |
A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."
Author | : John Townsend |
Publisher | : Pocketbooks |
Total Pages | : 94 |
Release | : 2007-06 |
Genre | : Occupational training |
ISBN | : 9781903776810 |
A pocketful of tips on how to handle challengers at training courses and meetings.
Author | : |
Publisher | : |
Total Pages | : |
Release | : 2004 |
Genre | : Interpersonal relations |
ISBN | : |
Author | : Ian Fleming |
Publisher | : Management Pocketbooks |
Total Pages | : 115 |
Release | : 2014-01-01 |
Genre | : Business & Economics |
ISBN | : 1908284404 |
Author Ian Fleming directs the 'Developing People Pocketbook' at full time trainers and managers with staff training as part of their jobs. He deals with training needs identification, the pros and cons of different training methods, learning styles and learning blocks, finding and briefing external trainers, assessing the outcome and applying the learning. Reviewing an earlier edition of this title, Training Education Employment Journal wrote: 'A worthy overview of training needs identification, design, delivery and evaluation. Read this and you could save many hours ploughing through far less accessible tomes on the subject'.
Author | : Angelena Boden |
Publisher | : Management Pocketbooks |
Total Pages | : 114 |
Release | : 2015-09-16 |
Genre | : Business & Economics |
ISBN | : 1907077790 |
You will buy The Problem Behaviour Pocketbook whether you like it or not! The bully is one of a number of bad behavioural types found in the workplace. There are those that play the martyr ('I suppose I'll have to do it'), those that only see things their way (described by the author as 'Narcissists'), saboteurs who do nothing (the so-called 'passive-aggressive' types), persistent fault-finders, clams and chatterers, moaners, whiners, whingers and numerous others. The author lists them all, identifies the likely causes and effects and explains how to identify and deal with the problems. Described by one book reviewer as a '20 minute eye opener'.
Author | : Max Eggert |
Publisher | : Pocketbooks |
Total Pages | : 129 |
Release | : 2009-01-15 |
Genre | : Absenteeism (Labor) |
ISBN | : 1906610029 |
Sixty practical suggestions for reducing absenteeism are detailed in this title, followed by a look at the legal aspects of employment and advice on how to introduce an absence control policy. The author - management psychologist Max A. Eggert - also looks at the costs of absenteeism (monetary and psychological) and five ways of measuring absence. This is a new edition of "The Controlling Absenteeism Pocketbook" (978 1 870471 64 0), first published in 2000. Other pocketbooks by the same author include: "Assertiveness"; "Managing your Appraisal"; "Motivation"; and, "Resolving Conflict".
Author | : John Townsend |
Publisher | : Management Pocketbooks |
Total Pages | : 100 |
Release | : 2014-01-01 |
Genre | : Business & Economics |
ISBN | : 1908284366 |
The Manager's Pocketbook is aimed at team leaders, supervisors and people managers of all levels. The 5th edition of this popular title in the Pocketbook Series will be published in March 2014. Using the acronym POLCA, the pocketbook teaches the five essential management skills: 'P' for 'planning'; 'O' for 'organising'; 'L' for 'leading'; 'C' for 'coaching/correcting'; and, 'A' for 'achieving'. There is a separate chapter on each of these five skills, preceded by an overview of the manager's role. The Manager's Pocketbook is extensively illustrated and concisely presented, reflecting the lively, right-brained approach that author John Townsend has developed throughout his long career in helping managers excel and deal with the many challenges they face.
Author | : Neil Russell-Jones |
Publisher | : Management Pocketbooks |
Total Pages | : 112 |
Release | : 2016-08-16 |
Genre | : Business & Economics |
ISBN | : 1906610975 |
The Managing Change Pocketbook is for all those people responsible for managing change or wishing to understand an imposed change. Now in its 4th edition, this popular title in the Pocketbooks Series explains what change is and why it is necessary, why some change needs proactive management, the effects of change on people, how to gain commitment, how to manage change, the tools available, ways to communicate, and examples of success and failure.
Author | : Pam Jones |
Publisher | : Management Pocketbooks |
Total Pages | : 116 |
Release | : 2014-08-15 |
Genre | : Self-Help |
ISBN | : 1908284293 |
Performance Management is about getting results, getting the best from people and helping them to achieve their potential. Employee engagement has an important role to play in this, it is about the emotional commitment to the organisation and its goals. In this second edition of the Performance Management Pocketbook, readers will find plenty of tips and techniques to enhance their performance in the following areas: leading others to achieve results; understanding the impact of their own style; engaging and motivating others; creating high performance teams; setting clear objectives; managing performance difficulties and coaching and delegating effectively. The book contains illustrative case studies and each chapter has a helpful review and actions section. The author Pam Jones is a member of the Ashridge Business School open programme management team. Her responsibilities cover a suite of programmes encompassing performance management, influencing and general management skills. "In an ever-demanding and competitive world, OK and average simply aren't enough - performance matters. If you want to get the best out of your people, then this book is packed with advice and ideas on how to do that." Lydia Hatley, Leadership Change Manager, Argos "Very useful - a practical and comprehensive guide for all leaders who truly value their team." Claire Dobbs, Managing Director, Havas Life London.
Author | : Andy Cross |
Publisher | : Pocketbooks |
Total Pages | : 116 |
Release | : 2016-07-31 |
Genre | : Business & Economics |
ISBN | : 1907078681 |
How to find, keep and get the best from the people who can make an enterprise thrive is the subject of the Talent Management Pocketbook, now in its 2nd edition. It features checklists and self-assessment tools to gauge current talent management strategy and pinpoint where improvements can be made. Included too are examples of outstanding talent management practices. How do you judge with confidence that someone will succeed in a bigger role? The book describes how the 'potential profiler' can help identify potential talent in the key performance areas. It is one of several helpful models described. Blending talent in order to build talented teams is another focus of this illustrated pocketbook. It deals with its subject in clear, concise terms with the emphasis on providing practical solutions. The Talent Management Pocketbook has been written for trainers, HR and recruitment professionals, and for line managers with responsibility for retaining and developing talented team members.