The Library Micro Consumer

The Library Micro Consumer
Author: Robert McSpadden Mason
Publisher: Atlanta, Ga. : Metrics Research Corporation
Total Pages: 338
Release: 1986
Genre: Computers
ISBN:

Customer Service in Libraries

Customer Service in Libraries
Author: Charles Harmon
Publisher: Scarecrow Press
Total Pages: 119
Release: 2013-02-13
Genre: Language Arts & Disciplines
ISBN: 0810887495

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.

Micro Minis

Micro Minis
Author: Linda J. Goossens
Publisher: American Girl Publishing Incorporated
Total Pages: 0
Release: 2004-03
Genre: Doll furniture
ISBN: 9781584858720

DESCRIPTIONStep a little closer . . . miniatures just got smaller! Inside this kit girls will find more than 300 pieces to create the littlest living room, the dinkiest dining room, and the bittiest bedroom--ever! Plus dozens of ideas for furnishing a cute condo, a darling dream home, a sweet studio, and more!LIFE-TO-DATE SALES FOR COMPARABLE PC TITLESTiny Treasures - 261,832 Paper Clip Jewelry - 137,629 Doodle Studio - 115,295 Paper Punch Art - 163,759.

Customer Service in Libraries

Customer Service in Libraries
Author: Charles Harmon
Publisher: Rowman & Littlefield
Total Pages: 119
Release: 2013
Genre: Business & Economics
ISBN: 0810887487

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.

Microinteractions

Microinteractions
Author: Dan Saffer
Publisher: "O'Reilly Media, Inc."
Total Pages: 171
Release: 2013-04-30
Genre: Computers
ISBN: 1449342809

It’s the little things that turn a good digital product into a great one. With this practical book, you’ll learn how to design effective microinteractions: the small details that exist inside and around features. How can users change a setting? How do they turn on mute, or know they have a new email message? Through vivid, real-world examples from today’s devices and applications, author Dan Saffer walks you through a microinteraction’s essential parts, then shows you how to use them in a mobile app, a web widget, and an appliance. You’ll quickly discover how microinteractions can change a product from one that’s tolerated into one that’s treasured. Explore a microinteraction’s structure: triggers, rules, feedback, modes, and loops Learn the types of triggers that initiate a microinteraction Create simple rules that define how your microinteraction can be used Help users understand the rules with feedback, using graphics, sounds, and vibrations Use modes to let users set preferences or modify a microinteraction Extend a microinteraction’s life with loops, such as “Get data every 30 seconds”