The Email Revolution
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| Author | : V. A. Shiva Ayyadurai |
| Publisher | : Simon and Schuster |
| Total Pages | : 366 |
| Release | : 2013-09-13 |
| Genre | : Business & Economics |
| ISBN | : 1621533859 |
In 1978, fourteen-year-old technology prodigy V. A. Shiva Ayyadurai invented email. From there, he would go on to manage email for the Clinton administration and create email-sorting software that would be used by some of the largest companies in the world, including Nike, AT&T, Toyota, and JC Penny. He discovered that incoming emails offered countless opportunities to mine data and solidify relationships with citizens and customers—opportunities of which organizations everywhere were failing to take advantage. Through a series of case studies, this fascinating book demonstrates how organizations of all types and sizes can realize the infinite potential of email to strengthen their brands and reach their audiences in incredibly creative ways. From facilitating more effective and courteous customer service to mining useful information about their clients, from averting disaster by catching product defects early to understanding and managing their public image, companies will discover new and innovative uses for the contents of their inboxes. Don’t miss another opportunity to connect with your clients. Let one of the great innovators of our time show you how to transform your info@ email account into a goldmine.
| Author | : Robert W. Bly |
| Publisher | : Simon and Schuster |
| Total Pages | : 419 |
| Release | : 2018-06-19 |
| Genre | : Business & Economics |
| ISBN | : 1510727922 |
Practices, strategies, and templates for optimizing your email use. The average business employee spends more than thirteen hours a week reading and responding to email. That’s 675 or more hours—over 28 days a year—spent on email. Wouldn’t it be nice to get some of that time back? In The New Email Revolution, Robert W. Bly Bly draws from decades of experience sending millions of emails to help you take that time back. With this book in hand, you will be able to quickly and easily: •Find templates you can use to create emails for dozens of different situations. •Know the right wording and optimal word length for email communication. •Get recipients to read and respond to your email messages. •Understand when it is legal and not legal to send email to a person you do not know. •Incorporate photos, graphics, sound, and video into your email messages. •Measure the deliverability, bounce rate, open rate, and response rate to every email you send. •Write clearer, more engaging, more persuasive email copy for every occasion. Get better results in less time with The New Email Revolution.
| Author | : Mike Song |
| Publisher | : Berrett-Koehler Publishers |
| Total Pages | : 153 |
| Release | : 2008-05-19 |
| Genre | : Business & Economics |
| ISBN | : 1605099023 |
Offers an easy-to-implement solution to a problem--e-mail and information overload--that plagues millions of people • Draws on the authors' extensive experience working with major corporate clients • Includes a real-world case study of how the principles in the book were implemented at Capital One Do you spend so much time dealing with e-mails--reading them, writing them, responding to them, responding to responses--that you feel like you're just going round and round and getting nowhere? Meet Harold, an HR director so overwhelmed by email he feels like a hamster on a wheel. Just in time, Harold meets a coach--a leading expert on email efficiency and etiquette with a simple system that helps Harold eliminate needless emails, write better messages, and file and find information in a flash. He gets immediate results--and reclaims his life. This delightful and much-needed fable is based on the authors' extensive experience helping employees at companies like Clear Channel, Procter and Gamble, and Pfizer manage e-mail more efficiently. The book includes a remarkable case study of the authors' work with Capital One, where employees estimated they saved thirteen days a year by applying Hamster Revolution techniques. This book is perfect for time-starved professionals eager to restore balance and order to their busy lives.
| Author | : Mike Song |
| Publisher | : Get Control Publishing |
| Total Pages | : 130 |
| Release | : 2021-01-01 |
| Genre | : Self-Help |
| ISBN | : 0999320181 |
How to succeed in a world immersed in technology. Is technology getting the best of you? Do you need to organize your digital office and boost virtual meeting skills to succeed at work? Meet Claire, a frazzled HR exec so overwhelmed by technology that she feels like a hamster on a wheel. What’s worse, the CEO has asked her to help the rest of the organization improve their digital skills. Yikes! Just in time, Claire meets a coach with a simple system – called TQ – for boosting tech proficiency. He also shares incredible Office 365, Google, and smartphone tips that help everyone get more done. Claire gets immediate results and helps her organization get back on track. ABOUT THE AUTHOR Mike Song is an award‐winning tech blogger and bestselling author of the Hamster Revolution book series. He is one of the best virtual presenters in the world. Mike has helped millions via dynamic interviews with CNN, NPR, and FOX while providing TQ training to over 20% of the Global 1000. Find Mike at www.getcontrol.net email him at [email protected]
| Author | : John R. DiJulius |
| Publisher | : Greenleaf Book Group |
| Total Pages | : 143 |
| Release | : 2015-01-06 |
| Genre | : Business & Economics |
| ISBN | : 1626341303 |
In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
| Author | : Ezekiel J. Emanuel |
| Publisher | : PublicAffairs |
| Total Pages | : 435 |
| Release | : 2020-03-03 |
| Genre | : Medical |
| ISBN | : 1541797779 |
Ten years after the landmark legislation, Ezekiel Emanuel leads a crowd of experts, policy-makers, doctors, and scholars as they evaluate the Affordable Care Act's history so far. In March 2010, the Affordable Care Act officially became one of the seminal laws determining American health care. From day one, the law was challenged in court, making it to the Supreme Court four separate times. It transformed the way a three-trillion-dollar sector of the economy behaved and brought insurance to millions of people. It spawned the Tea Party, further polarized American politics, and affected the electoral fortunes of both parties. Ten years after the bill's passage, a constellation of experts--insiders and academics for and against the ACA--describe the momentousness of the legislation. Encompassing Democrats and Republicans, along with legal, financial, and health policy experts, the essays here offer a fascinating and revealing insight into the political fight of a generation, its consequences for health care, politics, law, the economy-and the future.
| Author | : J.B. Williams |
| Publisher | : Springer |
| Total Pages | : 293 |
| Release | : 2017-05-25 |
| Genre | : Technology & Engineering |
| ISBN | : 3319490885 |
This book is about how electronics, computing, and telecommunications have profoundly changed our lives – the way we work, live, and play. It covers a myriad of topics from the invention of the fundamental devices, and integrated circuits, through radio and television, to computers, mobile telephones and GPS. Today our lives are ruled by electronics as they control the home and computers dominate the workspace. We walk around with mobile phones and communicate by email. Electronics didn’t exist until into the twentieth century. The industrial revolution is the term usually applied to the coming of steam, railways and the factory system. In the twentieth century, it is electronics that has changed the way we gather our information, entertain ourselves, communicate and work. This book demonstrates that this is, in fact, another revolution.
| Author | : Esther Milne |
| Publisher | : MIT Press |
| Total Pages | : 331 |
| Release | : 2024-07-02 |
| Genre | : Computers |
| ISBN | : 0262552663 |
An exploration of how email is experienced, understood, and materially structured as a practice spanning our everyday domestic and work lives. Despite its many obituaries, email is not dead. As a global mode of business and personal communication, email outstrips newer technologies of online interaction; it is deeply embedded in our everyday lives. And yet—perhaps because the ubiquity of email has obscured its study—this is the first scholarly book devoted to email as a key historical, social, and commercial site of digital communication in our everyday lives. In Email and the Everyday, Esther Milne examines how email is experienced, understood, and materially structured as a practice spanning the domestic and institutional spaces of daily life. Email experiences range from the routine and banal to the surprising and shocking. Drawing on interviews and online surveys, Milne focuses on both the material and the symbolic properties of email. She maps the development of email as a technology and as an industry; considers institutional uses of email, including “bureaucratic intensity” of workplace email and the continuing vibrancy of email groups; and examines what happens when private emails end up in public archives, discussing the Enron email dataset and Hillary Clinton's infamous private server. Finally, Milne explores the creative possibilities of email, connecting eighteenth-century epistolary novels to contemporary “email novels,” discussing the vernacular expression of ASCII art and mail art, and examining email works by Carl Steadman, Miranda July, and others.
| Author | : Mike Song |
| Publisher | : Berrett-Koehler Publishers |
| Total Pages | : 144 |
| Release | : 2008-05-19 |
| Genre | : Business & Economics |
| ISBN | : 9781576755730 |
"A fun read and smart solution to the serious problem of email overload" (Marcus Buckingham, author of "Now Discover Your Strengths), The Hamster Revolution" offers an appealing approach to managing e-mail.
| Author | : Bill Nussey |
| Publisher | : iUniverse |
| Total Pages | : 361 |
| Release | : 2004-09 |
| Genre | : Business & Economics |
| ISBN | : 0595330606 |
A revolution is taking place that will forever change the world of marketing. The strategies and techniques that have served marketers for years will not only decline in effectiveness, they will begin to quietly undermine the very brands and the customer relationships that companies have worked so hard to create. The Quiet Revolution introduces a new marketing language, written by the pioneers of the online world. Powerful new concepts like Customer Communication Management (CCM) and Email Brand Value (EBV) are becoming indispensable tools for marketers, regardless of their industry and company size. This book brings together the experiences of today's online marketing leaders like IBM, American Airlines, and the New York Times to help aspiring email marketing programs achieve similar success. "Nussey's approach brings the customer focus back to email communications. His book delivers a solid foundation that will help marketers build effective communication strategies and take full advantage of email without risking the very relationships they're trying to build." -Matt Leonard, IBM, manages customer privacy and policy worldwide "Email marketing has evolved into a very sophisticated media that requires the same level of expertise within an organization as other marketing or advertising functions like direct mail, media buying, or e-business. The Quiet Revolution will help good email marketers get better by offering a holistic view of the channel, introducing a fresh new perspective, and defining Email Brand Value as a new metric of success." -Chris Kneeland, The Home Depot, coordinates and leads all email marketing initiatives "Bill Nussey's book masterfully presents best practices and tactical advice to help marketers transform their email programs from a broadcast medium driven by frequency, to a valuable relationship-marketing tool driven by the principles of Customer Communication Management." -David Daniels, JupiterResearch, Senior Analyst "The definitive reference guide for email communications-a must have addition to your marketing library." -Adam M. Naide, EarthLink, Inc., Director of Customer Experience & Loyalty Visit the Official Web Site: www.quietrevolutioninemail.com
