The Eight Essential Steps to Conflict Resolution

The Eight Essential Steps to Conflict Resolution
Author: Dudley Weeks
Publisher: J P Tarcher
Total Pages: 290
Release: 1992-01-01
Genre: Family & Relationships
ISBN: 9780874776560

Offers a new perspective on the nature of conflict, outlines a proven eight-step method for resolving differences, and discusses how to handle frequent problem areas

The Eight Essential Steps to Conflict Resolution

The Eight Essential Steps to Conflict Resolution
Author: Dudley Weeks
Publisher: Penguin
Total Pages: 305
Release: 1994-01-04
Genre: Family & Relationships
ISBN: 0874777518

Problems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration
Author: Mary Scannell
Publisher: McGraw Hill Professional
Total Pages: 240
Release: 2010-05-28
Genre: Business & Economics
ISBN: 0071743669

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Healing the Heart of Conflict

Healing the Heart of Conflict
Author: Marc Gopin
Publisher: Rodale
Total Pages: 344
Release: 2004-10-06
Genre: Self-Help
ISBN: 9781579547936

Conflict can only be resolved by making peace within as well as without, a philosophy outlined in-depth and described in eight steps by an experienced mediator, bringing his experience with international conflicts to a personal level. 35,000 first printing.

The Essential Guide to Workplace Mediation & Conflict Resolution

The Essential Guide to Workplace Mediation & Conflict Resolution
Author: Nora Doherty
Publisher: Kogan Page Publishers
Total Pages: 208
Release: 2008
Genre: Business & Economics
ISBN: 0749450193

Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.

Conflict Resolution

Conflict Resolution
Author: Daniel Dana
Publisher: McGraw Hill Professional
Total Pages: 185
Release: 2001-01-03
Genre: Business & Economics
ISBN: 0071399674

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Making Divorce Work

Making Divorce Work
Author: Diana Mercer
Publisher: Penguin
Total Pages: 231
Release: 2010-12-07
Genre: Family & Relationships
ISBN: 1101445718

Eight essential keys to resolving conflict and rebuilding your life. This unique and empowering guide gives divorcing couples the skills to manage their divorce successfully, handle the legal and emotional issues harmoniously, and redefine and preserve the positive elements of their relationship. Informed by eight mediation concepts developed and used by the authors in their practice, the process outlined in this book will allow divorcing couples to deal rationally with the issues rather than allowing fear, anger, and grief to dictate their actions. Making Divorce Work leads couples to experience divorce as a celebration of the end of a relationship that served them well and provides the tools to deal with virtually every aspect of divorce-from money and custody to grieving and pain-to be proud of the way they handled their divorce and to start their new lives from a better place. Watch a Video

Renegotiating Health Care

Renegotiating Health Care
Author: Leonard J. Marcus
Publisher: John Wiley & Sons
Total Pages: 514
Release: 2011-06-15
Genre: Medical
ISBN: 1118021576

Renegotiating Health Care Since the first edition of Renegotiating Health Care was published in 1995, new treatments, technologies, business models, reimbursement methods, and regulations have tangibly transformed the substance of health care negotiation. This thoroughly revised and updated edition of Renegotiating Health Care offers a practical guide to negotiation and conflict resolution in the health care field. It explores why unresolved conflict can hamper any organization's ability to make timely, cost-effective decisions and implement new strategies. The book focuses on the complex interactions between those who deliver, receive, administer, and oversee health care. It defines negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. Renegotiating Health Care outlines strategies and methods to resolve the myriad thorny issues encompassing the health care enterprise. It should be required reading for students and professionals in health services management, clinicians, leaders, policy makers, and conflict resolution experts working in the health care field. Praise for Renegotiating Health Care "An outstanding book! I learned their principles of meta-leadership while at the CDC and continue to use them at ABC News. This book is a must for anyone in leadership: practical, intuitive, and priceless." Richard E. Besser, MD, chief health and medical editor, ABC News "This book is a must-read to assist today's health professional navigate the ever-changing health care delivery system. Leadership will be the key to success." Pat Ford-Roegner, RN, MSW, FAAN, senior health consultant and former CEO, American Academy of Nursing

Getting to Yes

Getting to Yes
Author: Roger Fisher
Publisher: Houghton Mifflin Harcourt
Total Pages: 242
Release: 1991
Genre: Business & Economics
ISBN: 9780395631249

Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement.

The Dynamics of Conflict Resolution

The Dynamics of Conflict Resolution
Author: Bernard Mayer
Publisher: John Wiley & Sons
Total Pages: 288
Release: 2010-09-23
Genre: Business & Economics
ISBN: 0470932465

This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.