The Dark Side Of Emotional Labour
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Author | : Jenna Ward |
Publisher | : Routledge |
Total Pages | : 148 |
Release | : 2015-10-05 |
Genre | : Business & Economics |
ISBN | : 1134094159 |
The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large. Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side. Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.
Author | : Jake Phillips |
Publisher | : Routledge |
Total Pages | : 256 |
Release | : 2020-06-04 |
Genre | : Social Science |
ISBN | : 0429621256 |
This book is the first volume to explore criminal justice work and criminological research through the lens of emotional labour. A concept first coined 30 years ago, emotional labour seeks to explore the ways in which people manage their emotions in order to achieve the aims of their organisations, and the subsequent impact of this is on workers and service users. The chapters in this edited collection explore work in a wide range of criminal justice institutions as well as the penal voluntary sector. In addition to literature review chapters which consolidate what we already know, this book includes case study chapters which extend our knowledge of how emotional labour is performed in specific contexts, and in relation to certain types of work. Emotional Labour in Criminal Justice and Criminology covers topics such as prisoners who die from natural causes in prison, to the work of independent domestic violence advisors and the use of emotion by death penalty lawyers in the US. An accessible and compelling read, this book presents ground-breaking qualitative and quantitative research which will be critical to criminologists, criminal justice practitioners, students of criminology and academics in the fields of social policy and public service.
Author | : Fritz Breithaupt |
Publisher | : Cornell University Press |
Total Pages | : 276 |
Release | : 2019-06-15 |
Genre | : Psychology |
ISBN | : 1501735616 |
Many consider empathy to be the basis of moral action. However, the ability to empathize with others is also a prerequisite for deliberate acts of humiliation and cruelty. In The Dark Sides of Empathy, Fritz Breithaupt contends that people often commit atrocities not out of a failure of empathy but rather as a direct consequence of over-identification and a desire to increase empathy. Even well-meaning compassion can have many unintended consequences, such as intensifying conflicts or exploiting others. Empathy plays a central part in a variety of highly problematic behaviors. From mere callousness to terrorism, exploitation to sadism, and emotional vampirism to stalking, empathy all too often motivates and promotes malicious acts. After tracing the development of empathy as an idea in German philosophy, Breithaupt looks at a wide-ranging series of case studies—from Stockholm syndrome to Angela Merkel's refugee policy and from novels of the romantic era to helicopter parents and murderous cheerleader moms—to uncover how narcissism, sadism, and dangerous celebrity obsessions alike find their roots in the quality that, arguably, most makes us human.
Author | : Robert McMurray |
Publisher | : Routledge |
Total Pages | : 133 |
Release | : 2019-05-29 |
Genre | : Business & Economics |
ISBN | : 1000063631 |
Spanning the 20th and 21st centuries, the writers considered in this first book of the Routledge Focus on Women Writers in Organization Studies series make an important contribution to how we think about rationality in managing, leading and working. It provides a space in which to think differently about rationality, challenging dominant masculine logics while positioning relations between people centre stage. A critical and intellectually provocative text, the book provides a nuanced and practical account of rationality in organizational contexts, making it clear that women have and continue to write groundbreaking work on the subject: women like Lillian Moller Gilbreth, who was at the forefront of developments in scientific management, and Frances Perkins, who was the first female US cabinet secretary. Both are important not only for what they achieved but also as illustrations of the ways in which women have been written out of the accounts of managing and management thought. This matters not only because credit is denied to those who deserve it, but also because it impoverishes our understanding of complex organisational phenomenon. Where so much extant writing on managing and organizing is preoccupied with abstract notions of structure, strategy, metaphor and machines, the writers considered here explain why effective working and managing is primarily about seeing and working with people. Writers such as Arlie Hochschild, Mary Parker Follett and Heather Höpfl remind us that rationality cannot be decoupled from emotion or, where a system is to be rationalised, then it should start with and enhance the lives of people – be designed with people at the centre. In this sense, the book is not arguing for a wholesale rejection of rationality. Rather, authors call on readers to move beyond a preoccupation with rationality for its own sake, seeing it instead as a useful and highly contestable aspect of organizational life. Each woman writer is introduced and analysed by an expert in their field. Further reading and accessible resources are also identified for those interested in knowing more. This book will be relevant to students, researchers and practitioners with an interest in business and management, organizational studies, critical management studies, gender studies and sociology. Like all the books in this series, it will also be of interest to anyone who wants to see, think and act differently.
Author | : H. Cenk Sözen |
Publisher | : Taylor & Francis |
Total Pages | : 187 |
Release | : 2022-07-15 |
Genre | : Business & Economics |
ISBN | : 1000619311 |
The Dark Side of Organizational Behavior aims to gather all the micro- and meso-level topics about the dark side of organizations that may guide management practitioners, researchers, and students. The history before the modern human civilization is full of multiple types of conflicts, wars, struggles and violence. Modernization project has constructed a desired reality of human being and has somehow concealed the dark side of human interactions. Through this outlook, this book explores the realities of the dark side of organizations and how these realities may have the potential to change previous assumptions about business life. The field of organizational behavior is dominated by the positive aspects of the business life, but conflict, war, struggle, and violence have always been a part of history. It is not possible to isolate organizational participants from negative emotions like hostility, dislike, hate, jealousy, rage and revenge. A manager may devote most of their time to cope with conflicts, deviant behaviors, ambitious individuals, gossips and dysfunctional rivalry among employees. It is evident that negative events and interactions among employees cost more time and energy for a manager than the positive side of organizational life. Therefore, exploring the realities of the dark side of organizations may have the potential to change previous assumptions about business life. This book will be of interest to researchers, academics, practitioners, and advanced students in the fields of organizational studies and behavior, human resource management, employment relations, and organizational psychology.
Author | : Maik Arnold |
Publisher | : Springer Nature |
Total Pages | : 417 |
Release | : 2023-01-01 |
Genre | : Social Science |
ISBN | : 3031180380 |
This up-to-date reference work explores theories, methods and practices of social work management education in higher education. It includes contributions from more than 30 scholars and researchers in the field of social work management education from more than 10 countries and 4 continents. The work is unique as it overcomes current barriers between the different sub-disciplines of social work didactics and management education, and takes into consideration the development of a discipline-specific Scholarship of Teaching and Learning (SoTL). The integrated and transdisciplinary approach to social work management education presented in this edited volume is of paramount importance to international scholars, teachers, practitioners, students and all other audiences interested in the field of education. The work provides an overview of the theoretical principles on how social work management can be taught and learned, and analyzes curricula, pedagogical approaches, actors, and socio-economic and institutional contexts of social work management at higher education institutions
Author | : Michael Arribas-Ayllon |
Publisher | : Routledge |
Total Pages | : 245 |
Release | : 2019-02-13 |
Genre | : Social Science |
ISBN | : 1317329635 |
Psychiatric genetics has become ‘Big Biology’. This may come as a surprising development to those familiar with its controversial history. From eugenic origins and contentious twin studies to a global network of laboratories employing high-throughput genetic and genomic technologies, biological research on psychiatric disorders has become an international, multidisciplinary assemblage of massive data resources. How did psychiatric genetics achieve this scale? How is it socially and epistemically organized? And how do scientists experience this politics of scale? Psychiatric Genetics: From Hereditary Madness to Big Biology develops a sociological approach of exploring the origins of psychiatric genetics by tracing several distinct styles of scientific reasoning that coalesced at the beginning of the twentieth century. These styles of reasoning reveal, among other things, a range of practices that maintain an extraordinary stability in the face of radical criticism, internal tensions and scientific disappointments. The book draws on a variety of methods and materials to explore these claims. Combining genealogical analysis of historical literature, rhetorical analysis of scientific review articles, interviews with scientists, ethnographic observations of laboratory practices and international conferences, this book offers a comprehensive and detailed exploration of both local and global changes in the field of psychiatric genetics.
Author | : Justin Bariso |
Publisher | : |
Total Pages | : 208 |
Release | : 2018-05-09 |
Genre | : Business & Economics |
ISBN | : 9783981984118 |
In this age of social media attacks, broken commitments, and rampant corruption, a high emotional intelligence quotient, or EQ, is more important than ever. Justin Bariso brings the concept of emotional intelligence up to date and into the real world, combining scientific research with high-profile examples and personal stories. EQ, Applied teaches you how to channel your strongest feelings in a way that helps, not harms you--or others--enabling you to break down barriers and improve the quality of your relationships. You'll learn how thoughts and habits affect emotions, and how to replace bad habits with healthier ones. You'll see why even negative feedback is a gift, and when being empathetic can actually get you into trouble. Finally, you'll learn how people can use your emotions to manipulate you, and how you can guard yourself against such attempts, leading to greater mental and emotional strength. EQ, Applied gives you a set of practical tools and exercises that inspire you to be more helpful, move past resentment, and develop your more authentic self. By increasing your knowledge about emotions, you'll better understand yourself and make wiser decisions. It's time to put your emotions to work.
Author | : Annette B. Roter |
Publisher | : Routledge |
Total Pages | : 289 |
Release | : 2018-11-06 |
Genre | : Business & Economics |
ISBN | : 1351363778 |
The workplace can be a hotbed of difficulty and incivility—from rumors spread about an individual, to the agonies of stress, to physical attacks and even death. Evidence suggests that not only does incivility have significant implications for employees, organizations and society, it is also on the rise. In recent years we have experienced increased acts of incivility in the workplace, social media and government positions. There is a direct correlation between uncivil behavior and financial outcomes for organizations. It is estimated that stress related to uncivil actions in the workplace costs organizations approximately $300 billion annually. The cost of personal implications for employees is often too high to calculate as individuals experience loss of reputation and significant psychological and physical distress. With the increased use of social media, individuals are experiencing incivility that crosses the boundary between their personal and professional lives. This book delves into the darker side of the workplace, discussing bullying, toxic work environments, corporate psychopaths, the struggles of stress, and more. It combines recent research and case studies to provide an understanding of these behaviors, and offers practical solutions on how to cultivate a healthy working environment.
Author | : Stephen Neale |
Publisher | : Kogan Page Publishers |
Total Pages | : 240 |
Release | : 2011-09-03 |
Genre | : Business & Economics |
ISBN | : 0749463686 |
Emotional Intelligence Coaching examines the vital role emotions and habits play in performance. Emotional intelligence can help leaders and coaches recognize how attitudes - both their own and those of the people they coach - prevent individuals from reaching their potential. Replacing these with more useful feelings and thoughts can provide a powerful means of improving performance. This book explains the principles of emotional intelligence and how these relate to coaching for performance. It includes practical activities for those seeking to identify and adapt their behaviour in order to achieve more. Never before have emotional intelligence and coaching been brought together in this way to help you develop your own and other people's performance.