The Complete Idiots Guide To Coping With Difficult People
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Author | : Arlene Uhl |
Publisher | : Penguin |
Total Pages | : 340 |
Release | : 2007-05-01 |
Genre | : Business & Economics |
ISBN | : 1440696942 |
Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.
Author | : Brandon Toropov |
Publisher | : Penguin |
Total Pages | : 354 |
Release | : 1997 |
Genre | : Psychology |
ISBN | : 9780028615974 |
Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators
Author | : Arlene Matthews Uhl |
Publisher | : |
Total Pages | : 311 |
Release | : 2007 |
Genre | : Electronic book |
ISBN | : 9781336104846 |
-- Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult peopl, from strangers and co-workers to friends and family, by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. --?Includes tactics on diffusing tense encounters in any situation?Features tips for 'cutting the cord' when personal relationships become too difficult.
Author | : Robert Bacal |
Publisher | : Penguin |
Total Pages | : 374 |
Release | : 2000 |
Genre | : Business & Economics |
ISBN | : 9780028633701 |
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.
Author | : Amy Gallo |
Publisher | : Harvard Business Press |
Total Pages | : 326 |
Release | : 2022-09-13 |
Genre | : Business & Economics |
ISBN | : 164782107X |
Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
Author | : Donald Haupt M.D. |
Publisher | : Penguin |
Total Pages | : 372 |
Release | : 2010-05-04 |
Genre | : Family & Relationships |
ISBN | : 1101197749 |
A thorough examination of a misunderstood condition Though it's traditionally thought of as a childhood disorder, a growing body of research is bringing awareness to the fact that ADHD often continues into adulthood, though its symptoms often take on a different form and make the disorder more difficult to diagnose. • Covers what ADHD looks like in adults, how symptoms can vary greatly from one person to the next, and how it often gets misdiagnosed • Includes information on related conditions that often coexist with adult ADHD, including depression and anxiety • Discusses various treatment options-pharmaceutical, behavioral, lifestyle, and alternative approaches
Author | : Keith Rosen |
Publisher | : Dorling Kindersley Ltd |
Total Pages | : 407 |
Release | : 2004-08-03 |
Genre | : Business & Economics |
ISBN | : 0241881773 |
Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because they lack a prospecting system they are comfortable with, and can trust to generate greater, consistent results. If you are feeling the same way you have been for the last several years (including the 'calling to check in, touch base or follow-up' approach) or haven't been prospecting at all, you're simply making it easier for your competition to take away the new business you are working so hard to earn. So, if you love to sell but hate (or don't like) to prospect, this book is your opportunity to maximize your cold calling potetnial and boost your income by learning how to get in front of the right prospects in less time and create greater selling opportunities without the fear, pressure or anxiety associated with cold calling.
Author | : Vicky Oliver |
Publisher | : Sourcebooks, Inc. |
Total Pages | : 514 |
Release | : 2008-09 |
Genre | : Business & Economics |
ISBN | : 1402220405 |
Have you confronted any of these coworkers or bosses recently? The Grumpy Martyr The Boss's Pet The Credit Snatcher Bad Bosses, Crazy Coworkers & Other Office Idiots is designed to help people with all their office issues, from an exasperating coworker to a boss from hell. This book helps readers quickly pinpoint their problems and implement immediate tactics to resolve them. Vicky Oliver has helped more than 5,000 working people at different levels in different fields resolve their work problems. Bad Bosses, Crazy Coworkers & Other Office Idiots is a direct result of what she has learned as a career expert who has made herself available to help people in their times of need. With this book in hand, readers will have the answers to all their difficult work issues and will see their job satisfaction skyrocket.
Author | : John L. Lipp |
Publisher | : Penguin |
Total Pages | : 334 |
Release | : 2009-10-06 |
Genre | : Business & Economics |
ISBN | : 1101140615 |
Advice on the unique challenges of managing a volunteer workforce Volunteers provide vital services to millions of people each year. However, because of their work's special nature, they're one of the most challenging work forces to manage and retain. Lipp has managed these workers for over 20 years and shares his experience in recruiting, balancing paid and volunteer staff, creating schedules that work, addressing the transient nature of volunteers, motivation, and retention. • Expert author in the field • There is a growing need for volunteer workers as budgets are cut • Most current book on the subject • Clear, jargon-free text full of anecdotes and step-by-step advice
Author | : Melissie Clemmons Rumizen |
Publisher | : Penguin |
Total Pages | : 340 |
Release | : 2002 |
Genre | : Business & Economics |
ISBN | : 9780028641775 |
Discusses management models and concepts, strategies for sharing knowledge, and ways to implement the concept within a company.