The Compassionate Geek
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| Author | : Don R. Crawley |
| Publisher | : Soundtraining Net |
| Total Pages | : 164 |
| Release | : 2011-05-05 |
| Genre | : Computer industry |
| ISBN | : 9780983660705 |
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
| Author | : Don R. Crawley |
| Publisher | : |
| Total Pages | : 224 |
| Release | : 2013-10 |
| Genre | : Computer industry |
| ISBN | : 9780983660736 |
Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.
| Author | : Don Crawley |
| Publisher | : C'est Bon Press |
| Total Pages | : 108 |
| Release | : 2016-05 |
| Genre | : Business & Economics |
| ISBN | : 9780983660774 |
"Our work, in Information Systems and Technology, is about helping our end users do their jobs more productively, efficiently, and creatively. IT (Information Technology) is all about crafting creative technical solutions to perplexing human problems in the workplace." This is the understanding of the IT superstars. It is also the basis of this, the most recent of The Compassionate Geek series of books. In The Compassionate Geek: The 5 Principles of IT Customer Service Success, author Don R. Crawley explores the five characteristics which are common among IT customer service superstars. In plain language, he reveals the five principles, shows common roadblocks to success, and lays out simple and realistic steps you can take to implement the five principles in both your professional and personal life. You'll learn how to put humanity into our world of technology.Written in Crawley's conversational style with personal anecdotes, logic and reason, and a takeaway at the end of each chapter, The Compassionate Geek: The 5 Principles of IT Customer Service Success is not just your guidebook to elevating your customer service success, it's your guidebook to a new, more self-confident and compassionate way of living.
| Author | : Kathy Ceceri |
| Publisher | : Clarkson Potter |
| Total Pages | : 226 |
| Release | : 2012 |
| Genre | : Crafts & Hobbies |
| ISBN | : 0823085929 |
The editors of GeekMom, sister site to Wired's GeekDad blog, offer a range of cool projects and parenting advice centered around raising kids in the tech age.
| Author | : Jon Katz |
| Publisher | : Villard |
| Total Pages | : 219 |
| Release | : 2000-04-18 |
| Genre | : Social Science |
| ISBN | : 0375505180 |
“A story of triumph, friendship, love, and above all, about being human and reaching for dreams in a hard-wired world.”—Seattle Times “Too often, writing about the online world lacks emotional punch, but Katz’s obvious love for his ‘lost boys’ gives his narrative a rich taste.”—The New York Times Book Review Jesse and Eric were geeks: suspicious of authority figures, proud of their status as outsiders, fervent in their belief in the positive power of technology. High school had been an unbearable experience and their small-town Idaho families had been torn apart by hard times. On the fringe of society, they had almost no social lives and little to look forward to. They spent every spare cent on their computers and every spare moment online. Nobody ever spoke of them, much less for them. But then they met Jon Katz, a roving journalist who suggested that, in the age of geek impresario Bill Gates, Jesse and Eric had marketable skills that could get them out of Idaho and pave the way to a better life. So they bravely set out to conquer Chicago—geek style. Told with Katz’s trademark charm and sparkle, Geeks is a humorous, moving tale of triumph over adversity and self-acceptance that delivers two irresistible heroes for the digital age and reveals the very human face of technology. Praise for Geeks “Ultimately, Geeks is not a story about the Internet or computers or techies. It is a story about personal bonds, optimism, access to opportunity, and the courage to dream.”—Salon “An uplifting and hugely compassionate book.”—Philadelphia Inquirer “A story of friendship, optimism, social despair, and an updated version of that American icon, the tinkerer.”—USA Today
| Author | : Kentaro Toyama |
| Publisher | : PublicAffairs |
| Total Pages | : 353 |
| Release | : 2015-05-26 |
| Genre | : Business & Economics |
| ISBN | : 1610395298 |
After a decade designing technologies meant to address education, health, and global poverty, award-winning computer scientist Kentaro Toyama came to a difficult conclusion: Even in an age of amazing technology, social progress depends on human changes that gadgets can't deliver. Computers in Bangalore are locked away in dusty cabinets because teachers don't know what to do with them. Mobile phone apps meant to spread hygiene practices in Africa fail to improve health. Executives in Silicon Valley evangelize novel technologies at work even as they send their children to Waldorf schools that ban electronics. And four decades of incredible innovation in America have done nothing to turn the tide of rising poverty and inequality. Why then do we keep hoping that technology will solve our greatest social ills? In this incisive book, Toyama cures us of the manic rhetoric of digital utopians and reinvigorates us with a deeply people-centric view of social change. Contrasting the outlandish claims of tech zealots with stories of people like Patrick Awuah, a Microsoft millionaire who left his engineering job to open Ghana's first liberal arts university, and Tara Sreenivasa, a graduate of a remarkable South Indian school that takes impoverished children into the high-tech offices of Goldman Sachs and Mercedes-Benz, Geek Heresy is a heartwarming reminder that it's human wisdom, not machines, that move our world forward.
| Author | : Wil Wheaton |
| Publisher | : "O'Reilly Media, Inc." |
| Total Pages | : 296 |
| Release | : 2004-06-22 |
| Genre | : Biography & Autobiography |
| ISBN | : 059600768X |
"Unflinchingly honest tales of the search for life, love, and fulfillment beyond the Starship Enterprise"--title page.
| Author | : Maya Van Wagenen |
| Publisher | : Penguin |
| Total Pages | : 274 |
| Release | : 2014 |
| Genre | : Juvenile Nonfiction |
| ISBN | : 0525426817 |
Documents a high school student's year-long attempt to change her social status from that of a misfit to a member of the "in" crowd by following advice in a 1950s popularity guide, an experiment that triggered embarrassment, humor and unexpected surprises.
| Author | : Adam Toporek |
| Publisher | : AMACOM |
| Total Pages | : 270 |
| Release | : 2015-04-22 |
| Genre | : Business & Economics |
| ISBN | : 0814449069 |
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
| Author | : Jamia Wilson |
| Publisher | : Frances Lincoln Children's Books |
| Total Pages | : 162 |
| Release | : 2021-06-29 |
| Genre | : Young Adult Nonfiction |
| ISBN | : 071125642X |
A vibrantly illustrated introduction to intersectional feminism for next-generation changemakers, this book is a must-read guide for young people seeking to understand the world around them. "Wilson’s optimistic view of feminism is based on the tenet of liberation for all, placing marginalized communities front and center... [A] foundational work." - NEW YORK TIMES What have you been taught about who has power and who makes the rules? Have you ever been lost for words at an old-school family friend’s ‘kind’ but sexist comments? Do you agree with equality and strive for justice, but want to learn more? Then read on. In this new feminist classic, the focus is intersectional from the beginning, not just as an add-on. Using the framework of ‘personal is political’, Jamia Wilson – former director of the Feminist Press – analyses her own experiences, before expanding outwards and drawing on stats as well as quotes from feminist firebrands and activists to inspire and encourage. Bold illustrations underpin this title, and each chapter ends with a ‘Call To Action’ box to encourage readers to reflect on and embrace their own interpretation of feminism and to acknowledge the connection between race, class, gender, disability and economic justice. Expand what feminism means to you, your community and society by examining these 15 themes: Feminism Identity Justice Education Money Power Health wellness freedom relationships media safety activism and movements innovation An interactive exploration of what feminism means to you. You will close the book with an understanding that history and culture play a role in shaping systems of power and of what we can do with our strengths, community and values to help change course when needed. You won’t have read a feminist tome like this before. Also available in theEmpower the Future series isThis Book is Anti-Racist,a powerful guide to how to incorporate anti-racist action into your life. Other inspiring books authored by Jamia Wilson are Young Gifted and Black, Step Into Your Powerand Big Ideas for Young Thinkers.
