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| Author | : Madeline Bodin |
| Publisher | : CRC Press |
| Total Pages | : 232 |
| Release | : 2002-01-03 |
| Genre | : Computers |
| ISBN | : 148229558X |
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
| Author | : Madeline Bodin |
| Publisher | : CRC Press |
| Total Pages | : 234 |
| Release | : 2002-01-03 |
| Genre | : Technology & Engineering |
| ISBN | : 1578200954 |
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
| Author | : Brad Cleveland |
| Publisher | : ICMI Press (International Customer Management Institute) |
| Total Pages | : 222 |
| Release | : 2003 |
| Genre | : Call centers |
| ISBN | : 9780965909358 |
ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and much more! Accurate and easy to use, ICMI's Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, make better decisions, improve customer services and build your career. Book jacket.
| Author | : Madeline Bodin |
| Publisher | : CMP Books |
| Total Pages | : 350 |
| Release | : 1996 |
| Genre | : Customer services |
| ISBN | : 9780936648798 |
| Author | : Keith Dawson |
| Publisher | : CRC Press |
| Total Pages | : 283 |
| Release | : 2007-03-30 |
| Genre | : Computers |
| ISBN | : 1482280620 |
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
| Author | : Keith Dawson |
| Publisher | : CRC Press |
| Total Pages | : 285 |
| Release | : 2003-11-20 |
| Genre | : Computers |
| ISBN | : 1482295652 |
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
| Author | : Javvin Www Networkdictionary Com |
| Publisher | : Javvin Technologies Inc. |
| Total Pages | : 559 |
| Release | : 2007 |
| Genre | : Computer networks |
| ISBN | : 1602670005 |
Whether the reader is the biggest technology geek or simply a computer enthusiast, this integral reference tool can shed light on the terms that'll pop up daily in the communications industry. (Computer Books - Communications/Networking).
| Author | : Richard Feinberg |
| Publisher | : Purdue University Press |
| Total Pages | : 372 |
| Release | : 2005 |
| Genre | : Business & Economics |
| ISBN | : 9781557533425 |
Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
| Author | : Brendan Read |
| Publisher | : CRC Press |
| Total Pages | : 383 |
| Release | : 2005-01-02 |
| Genre | : Computers |
| ISBN | : 1482280906 |
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
| Author | : |
| Publisher | : Pearson South Africa |
| Total Pages | : 166 |
| Release | : 2007 |
| Genre | : Call centers |
| ISBN | : 9781868917433 |
