Lessons

Lessons
Author: Gisele Bündchen
Publisher: Penguin
Total Pages: 242
Release: 2018-10-02
Genre: Biography & Autobiography
ISBN: 0525538712

The instant New York Times bestseller Supermodel and philanthropist Gisele Bündchen shares personal stories, insights, and photos to explore lessons that have helped shape her life. Gisele Bündchen's journey began in southern Brazil, growing up with five sisters, playing volleyball, and rescuing the dogs and cats around her hometown. In fact, she wanted to become either a professional volley player or a veterinarian. But at the age of 14, fate suddenly intervened in in the form of a modeling scout, who spotted her in São Paulo. Four years later, Gisele's appearance in Alexander McQueen's memorably rain-soaked London runway show in the spring 1998 launched her spectacular career as a fashion model, and put an end to the "heroin chic" era of fashion. Since then, Gisele has appeared in almost 400 ad campaigns and on over 1200 magazine covers. She has walked in more than 470 fashion shows for the most influential brands in the world. Gisele has become an icon, leaving a lasting mark on the fashion industry. But until now, few people have gotten to know the real Gisele, a woman whose private life stands in dramatic contrast to her public image. In Lessons, she reveals for the first time who she really is and what she's learned over the past 37 years to help her live a meaningful life--a journey that takes readers from a childhood spent barefoot in small-town Brazil, to an internationally successful career, motherhood and marriage to quarterback Tom Brady. A work of great openness and vulnerability, Lessons reveals the inner life of a very public woman.

Lessons

Lessons
Author: Ian McEwan
Publisher: Knopf
Total Pages: 495
Release: 2022-09-13
Genre: Fiction
ISBN: 0593535219

NEW YORK TIMES BEST SELLER • A NEW YORKER ESSENTIAL READ • From the best-selling author of Atonement and Saturday comes the epic and intimate story of one man's life across generations and historical upheavals. From the Suez Crisis to the Cuban Missile Crisis, the fall of the Berlin Wall to the current pandemic, Roland Baines sometimes rides with the tide of history, but more often struggles against it. A BEST BOOK OF THE YEAR: Vogue • The New Yorker “Masterful.... McEwan is a storyteller at the peak of his powers…. One of the joys of the novel is the way it weaves history into Roland’s biography…. The pleasure in reading this novel is letting it wash over you.” —Associated Press When the world is still counting the cost of the Second World War and the Iron Curtain has closed, eleven-year-old Roland Baines's life is turned upside down. Two thousand miles from his mother's protective love, stranded at an unusual boarding school, his vulnerability attracts piano teacher Miss Miriam Cornell, leaving scars as well as a memory of love that will never fade. Now, when his wife vanishes, leaving him alone with his tiny son, Roland is forced to confront the reality of his restless existence. As the radiation from Chernobyl spreads across Europe, he begins a search for answers that looks deep into his family history and will last for the rest of his life. Haunted by lost opportunities, Roland seeks solace through every possible means—music, literature, friends, sex, politics, and, finally, love cut tragically short, then love ultimately redeemed. His journey raises important questions for us all. Can we take full charge of the course of our lives without causing damage to others? How do global events beyond our control shape our lives and our memories? And what can we really learn from the traumas of the past? Epic, mesmerizing, and deeply humane, Lessons is a chronicle for our times—a powerful meditation on history and humanity through the prism of one man's lifetime.

Service Failure

Service Failure
Author: Jeff Toister
Publisher: AMACOM/American Management Association
Total Pages: 210
Release: 2013
Genre: Business & Economics
ISBN: 0814431992

What causes poor customer service? You might be surprised.

Getting Service Right

Getting Service Right
Author: Jeff Toister
Publisher: Toister Performance Solutions
Total Pages: 219
Release: 2019-03-15
Genre:
ISBN: 9780578433363

Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I

Khushwantnama

Khushwantnama
Author: Khushwant Singh
Publisher: Penguin UK
Total Pages: 119
Release: 2013-02-15
Genre: Biography & Autobiography
ISBN: 8184759223

If there’s anyone who’s been around, seen it all and lived life to the hilt, it has to be Khushwant Singh. India’s most popular and prolific writer has, over the years, enlightened and outraged in equal measure, and enriched our lives with his humour, his honesty and his sharp insights and observations. In Khushwantnama, the 98-year-old reflects on a life lived fully and the lessons it has taught him. Here is his distilled wisdom on subjects as diverse as old age and the fear of death; on the joy of sex, the pleasures of poetry and the importance of laughter; on how to cope with retirement and live a long, happy and healthy life. Here, too, are his reflections on politics, politicians and the future of India; on what it takes to be a writer; and on what religion means to him.

The Book of my Lessons

The Book of my Lessons
Author: Marc Mazis
Publisher: Lulu.com
Total Pages: 504
Release: 2011-09-25
Genre: Religion
ISBN: 1312611774

"The Book of Lessons attempts to describe a series of lessons which were born from some encounters, signs, experiences and messages that I received from God. It is filled with the spiritual tools that were lovingly given to me to help me avoid the crash and burn of a life lived selfishly and without regard to the well being of myself and others. The messages and lessons include sacred sources of untold wisdom and intertwine all-religions and spiritual paths. They have taken me on a journey of tremendous personal transformation occurring by 'tuning into the Living Universe''' and by practice. It is my hope that you too will see synchronicity in the signs and messages that you experience everyday, in your great Dance with God in a loving relationship. And that your connection with that love and power will light your path as you proceed, and the transformation will bring you unspeakable joy." - Marc Steven Mazis

Notes From the Midnight Driver

Notes From the Midnight Driver
Author: Jordan Sonnenblick
Publisher: Scholastic Inc.
Total Pages: 290
Release: 2010-02-01
Genre: Young Adult Fiction
ISBN: 0545231892

Just when you thought you had it all figured out . . . "Alex Peter Gregory, you are a moron!" Laurie slammed her palms down on my desk and stomped her foot. I get a lot of that.One car crash.One measly little car crash. And suddenly, I'm some kind of convicted felon.My parents are getting divorced, my dad is shacking up with my third-grade teacher, I might be in love with a girl who could kill me with one finger, and now I'm sentenced to babysit some insane old guy.What else could possibly go wrong?This is the story of Alex Gregory, his guitar, his best gal pal Laurie, and the friendship of a lifetime that he never would have expected.

Nine Lessons I Learned from My Father

Nine Lessons I Learned from My Father
Author: Murray Howe
Publisher: Penguin
Total Pages: 201
Release: 2017-10-31
Genre: Biography & Autobiography
ISBN: 0735234183

A GLOBE AND MAIL BESTSELLER As a child, Murray Howe wanted to be like his father. He was an adult before he realized that didn't necessarily mean playing hockey. Gordie Howe may have been the greatest player in the history of hockey, but greatness was never defined by goals or assists in the Howe household. Greatness meant being the best person you could be, not the best player on the ice. Unlike his two brother, Murray Howe failed in his attempt to follow in his father's footsteps to become a professional athlete. Yet his failure brought him to the realization that his dream wasn't really to be a pro hockey player. His dream was to be his father. To be amazing at something, but humble and gracious. To be courageous, and stand up for the little guy. To be a hero. You don't need to be a hockey player to do that. What he learned was that it was a waste of time wishing you were like someone else. When Gordie Howe passed away in 2016, it was Murray who was asked to deliver the eulogy. Nine Lessons I Learned from My Father takes the reader through the hours Murray spent writing the words that would give shape to his father's leagcy--the hours immediately after his hero's death, as he gathers his thoughts and memories, and makes sense of what his remarkable father meant to him. The result is nine pieces of wisdom, built out of hundreds of stories, that show us the man behind the legend and give us a glimpse of what we can learn from this incredible life.

Use what You've Got

Use what You've Got
Author: Barbara Ann Corcoran
Publisher:
Total Pages: 284
Release: 2003
Genre: Biography & Autobiography
ISBN:

A founder of the Corcoran Group real estate company describes her hard-working childhood and the lessons she learned from her mother and through her business experiences that enabled her to become successful.