The Basics Of Library Based User Services
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| Author | : Kenneth Whittaker |
| Publisher | : Library Association Publishing (UK) |
| Total Pages | : 152 |
| Release | : 1993 |
| Genre | : Education |
| ISBN | : |
This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service development, users and user-centred service, types of service, the service chain, staff, types of libraries and the non-library based information service scene. The arguments are rehearsed for and against charging for services and there is a chapter on service evaluation. The problem of setting priorities is considered and the author ends with a look at the future of the library-based service.
| Author | : International Federation of Library Associations and Institutions. Section of Public Libraries |
| Publisher | : NBD Biblion Publishers |
| Total Pages | : 178 |
| Release | : 2001 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 9783598218279 |
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
| Author | : Michael K. Buckland |
| Publisher | : Elsevier |
| Total Pages | : 216 |
| Release | : 2014-05-09 |
| Genre | : Social Science |
| ISBN | : 1483279707 |
Library Services in Theory and Context provides a theoretical framework for considering the nature of library services. This book is organized into four parts encompassing 16 chapters that focus on the management of library services. The first part presents some basic problems in librarianship, along with the scope and probable nature of appropriate theory. The second part considers the five key aspects and use of library services, including inquiries, retrieval, the process of becoming informed, the demand for library services, and the allocation of resources to and within library services. The third part deals with the connection and extensions of library services, specifically the problem of achieving internal consistency and the generalizability of conceptual framework to information services. The fourth part reconsiders some of the basic conceptual problems in library services. This book will be of great value to school administrators and librarians.
| Author | : Michael Keeble Buckland |
| Publisher | : Chicago : American Library Association |
| Total Pages | : 102 |
| Release | : 1992 |
| Genre | : Business & Economics |
| ISBN | : |
This blueprint provides a new framework within which to attempt to understand and to plan library services in the future.
| Author | : Hali R. Keeler |
| Publisher | : Rowman & Littlefield |
| Total Pages | : 253 |
| Release | : 2021-03-12 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 153813568X |
Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to: Understand the mission and role of the library in its community Be familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issues Know the responsibility and relationships among library departments Practice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies. Understand how libraries are governed and funded within their organizations or government structures Realize the value of cooperation to enhance services Practice quality customer service Communicate and promote the library’s values and services Recognize and respond to diversity in user needs
| Author | : Anthony S. Chow |
| Publisher | : Elsevier |
| Total Pages | : 171 |
| Release | : 2011-11-09 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1780632908 |
Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion. - Delivered from academic, public, and school library media perspectives - Current and emerging technologies are discussed along with their current and future application in the field of library and information science - Technology planning and integration is explained using a systems design process with scenarios and case studies that are articulated in a step-wise, holistic fashion
| Author | : Marcia Stucklen Middleton |
| Publisher | : Routledge |
| Total Pages | : 272 |
| Release | : 2013-10-18 |
| Genre | : Education |
| ISBN | : 1317951158 |
This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in public libraries and library systems as well as descriptions of programs in nontraditional settings, such as academic libraries. A human services perspective is explored and research models are presented.
| Author | : Kay Ann Cassell |
| Publisher | : American Library Association |
| Total Pages | : 532 |
| Release | : 2013 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1555708595 |
Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.
| Author | : Linda S Katz |
| Publisher | : Routledge |
| Total Pages | : 277 |
| Release | : 2013-10-31 |
| Genre | : Computers |
| ISBN | : 1317951654 |
Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or live online reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sitesincludes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of librariesboth large and smallwhich have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference servicesthe challenges and benefits, cost, training, and workload requirements evaluating your real-time references servicesinvestigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference systemselecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller librariesbecause of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.
| Author | : Jesse Hauk Shera |
| Publisher | : Littleton, Colo. : Libraries Unlimited |
| Total Pages | : 216 |
| Release | : 1976 |
| Genre | : Language Arts & Disciplines |
| ISBN | : |
