The Art Of Support
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| Author | : Francoise Tourniaire |
| Publisher | : Lulu.com |
| Total Pages | : 389 |
| Release | : 2016-02-02 |
| Genre | : Business & Economics |
| ISBN | : 1329873319 |
Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.
| Author | : Disney Institute |
| Publisher | : |
| Total Pages | : 212 |
| Release | : 2003-06 |
| Genre | : Business & Economics |
| ISBN | : |
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
| Author | : Amanda Palmer |
| Publisher | : Grand Central Publishing |
| Total Pages | : 349 |
| Release | : 2014-11-11 |
| Genre | : Self-Help |
| ISBN | : 1455581070 |
Rock star, crowdfunding pioneer, and TED speaker Amanda Palmer knows all about asking. Performing as a living statue in a wedding dress, she wordlessly asked thousands of passersby for their dollars. When she became a singer, songwriter, and musician, she was not afraid to ask her audience to support her as she surfed the crowd (and slept on their couches while touring). And when she left her record label to strike out on her own, she asked her fans to support her in making an album, leading to the world's most successful music Kickstarter. Even while Amanda is both celebrated and attacked for her fearlessness in asking for help, she finds that there are important things she cannot ask for-as a musician, as a friend, and as a wife. She learns that she isn't alone in this, that so many people are afraid to ask for help, and it paralyzes their lives and relationships. In this groundbreaking book, she explores these barriers in her own life and in the lives of those around her, and discovers the emotional, philosophical, and practical aspects of The Art of Asking. Part manifesto, part revelation, this is the story of an artist struggling with the new rules of exchange in the twenty-first century, both on and off the Internet. The Art of Asking will inspire readers to rethink their own ideas about asking, giving, art, and love.
| Author | : Julia Cameron |
| Publisher | : Penguin |
| Total Pages | : 295 |
| Release | : 2002-03-04 |
| Genre | : Self-Help |
| ISBN | : 1101156880 |
"With its gentle affirmations, inspirational quotes, fill-in-the-blank lists and tasks — write yourself a thank-you letter, describe yourself at 80, for example — The Artist’s Way proposes an egalitarian view of creativity: Everyone’s got it."—The New York Times "Morning Pages have become a household name, a shorthand for unlocking your creative potential"—Vogue Over four million copies sold! Since its first publication, The Artist's Way phenomena has inspired the genius of Elizabeth Gilbert and millions of readers to embark on a creative journey and find a deeper connection to process and purpose. Julia Cameron's novel approach guides readers in uncovering problems areas and pressure points that may be restricting their creative flow and offers techniques to free up any areas where they might be stuck, opening up opportunities for self-growth and self-discovery. The program begins with Cameron’s most vital tools for creative recovery – The Morning Pages, a daily writing ritual of three pages of stream-of-conscious, and The Artist Date, a dedicated block of time to nurture your inner artist. From there, she shares hundreds of exercises, activities, and prompts to help readers thoroughly explore each chapter. She also offers guidance on starting a “Creative Cluster” of fellow artists who will support you in your creative endeavors. A revolutionary program for personal renewal, The Artist's Way will help get you back on track, rediscover your passions, and take the steps you need to change your life.
| Author | : Robin Bronk |
| Publisher | : Filipacchi Publishing |
| Total Pages | : 0 |
| Release | : 2011-10-26 |
| Genre | : Photography |
| ISBN | : 9781936297467 |
Art & Soul is a large-format glossy coffee-table book, featuring intimate portraits of celebrities from the entertainment industry including TV, music, film and stage. The stunning images, shot by Pulitzer prize-winning photographer Brian Smith, are accompanied by personal testimonials from each artist expressing the importance of the arts in our culture and the positive impact it has on our lives. The notes - in each artist's own handwriting - range from whimsical to weighty, but all offer insight into the individual's background and how their lives were shaped by art. The book also contains a foreword by a celebrated public figure involved in this cause. Celebrities photographed for the book include such luminaries as: Adrien Brody, Zooey Deschanel, Adrian Grenier, Anne Hathaway, Samuel L. Jackson, Joe Mantegna, Amanda Peet, John Turturro, Kerry Washington and many more. The book is created in partnership with the Creative Coalition, the premier public advocacy charity, founded by prominent figures in the entertainment industry. It is an important part of a campaign to focus national attention on the need to ensure that arts in America thrive and flourish. A terrific gift, Art & Soul also helps to support the arts, inspiring future generations of creative artists and improving our lives.
| Author | : Leo Babauta |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2023-11-13 |
| Genre | : |
| ISBN | : 9781434105257 |
In 2014, simplicity expert Leo Babauta published his masterwork, Zen Habits: Mastering the Art of Change. Then, in 2015, he published a new, abridged version, Essential Zen Habits: Mastering the Art of Change Briefly, aimed at readers who didn't care about the underlying theory laid out in the first book but just wanted the basic steps needed to quit bad habits, deal with life struggles, and practice mindfulness-a compact series of instructions with no fluff whatsoever. The author explains: "This is a concise guide to changing habits and dealing with struggles. I made it intentionally brief so you don't have to dig for the 'tell me what to do' bits. It's meant to get to the point, quickly, with no stories and not many explanations-the 'just do this' book you've been wanting to help you take action." What does this book cover? Here are the key topics: - How to change a habit, using a six-week process. - How to troubleshoot changes if you're having difficulties. - How to change a bad habit (advanced topic). - How to deal with life struggles. - How to develop mindfulness in everyday life. The author writes: "I dive into some deeper topics than just the mechanics of habit change, but they're the most useful ideas I've ever come across in all my years of writing about habit change and mindfulness and happiness. I hope you find this useful! I've written it for you with love."
| Author | : J. Earl Rogers |
| Publisher | : Routledge |
| Total Pages | : 301 |
| Release | : 2011-02-10 |
| Genre | : Art |
| ISBN | : 1135916608 |
Art and other expressive therapies are increasingly used in grief counseling, not only among children and adolescents, but throughout the developmental spectrum. Creative activities are commonly used in group and individual psychotherapy programs, but it is only relatively recently that these expressive modalities have been employed within the context of clinical grief work in structured settings. These forms of nonverbal communication are often more natural ways to express thoughts and feelings that are difficult to discuss, particularly when it comes to issues surrounding grief and loss. Packed with pictures and instructional detail, this book includes an eight-session curriculum for use with grief support groups as well as alternative modalities of grief art therapy.
| Author | : Michael S. Barry |
| Publisher | : David C Cook |
| Total Pages | : 210 |
| Release | : 2015-09-01 |
| Genre | : Religion |
| ISBN | : 0781414164 |
When catastrophic illness strikes, someone close to the patient—a spouse, child, grandchild, or close friend—inevitably joins that patient on the arduous journey through treatment and recovery. Surprisingly, health-care professionals largely acknowledge that personal caregivers have more influence over the patient’s experience in the short and long term than any medical professional. That means that if you find yourself in the role of caregiver, you are—or can be—one of the greatest weapons in your loved one’s fight against cancer. Now Dr. Michael S. Barry shows you how to create moments filled with positive energy, hope, abundant love, occasional laughter, and people (including you) who sparkle with a life-giving, joyful attitude, even amidst grave illness.
| Author | : Jono Bacon |
| Publisher | : "O'Reilly Media, Inc." |
| Total Pages | : 396 |
| Release | : 2009-08-17 |
| Genre | : Computers |
| ISBN | : 1449379311 |
Online communities offer a wide range of opportunities today, whether you're supporting a cause, marketing a product or service, or developing open source software. The Art of Community will help you develop the broad range of talents you need to recruit members to your community, motivate and manage them, and help them become active participants. Author Jono Bacon offers a collection of experiences and observations from his decade-long involvement in building and managing communities, including his current position as manager for Ubuntu, arguably the largest community in open source software. You'll discover how a vibrant community can provide you with a reliable support network, a valuable source of new ideas, and a powerful marketing force. The Art of Community will help you: Develop a strategy, with specific objectives and goals, for building your community Build simple, non-bureaucratic processes to help your community perform tasks, work together, and share successes Provide tools and infrastructure that let contributors work quickly Create buzz around your community to get more people involved Track the community's work so it can be optimized and simplified Explore a capable, representative governance strategy for your community Identify and manage conflict, including dealing with divisive personalities
| Author | : Brainard Carey |
| Publisher | : Allworth |
| Total Pages | : 308 |
| Release | : 2016-04-19 |
| Genre | : Art |
| ISBN | : 9781621534846 |
The Art World Demystified unfolds the confusing and often treacherous terrain of the art world, revealing the inner workings of a system that has few rules but many opportunities. In this volume, artists will find their own questions reflected and addressed, including: •How does an artist penetrate the inner circle of the art world? •How do museums choose exhibits? •How can an artist reach critics and get feedback? •How do artists make a living, and how much can they expect to make? •What are the “rules” of the art world? •Why is it all so mysterious? Author and successful artist Brainard Carey explores these queries and more, giving concise answers and guidance on such issues as talking to curators, navigating suitable promotion, and maintaining motivation, alongside profiles of well-known artists. He enables, and encourages, readers to not only navigate the mysteries of the artist’s career, but also to create their own mythologies by presenting their work in a way that generates interest, questions, and an invitation to the inner circle. Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we don't aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers.
